City Wide Plumbing

Damian C.

My daughter flushed tampons down the toilet (sigh)...so you know where this is going. I couldn't get it cleared with my snake so I thought I'd pay the $50-75 to get a pro out here to clear it. This is where Citywide comes in. The Good: Owner was the only person that emailed me back with a quote and said it would be $60 and probably not much more. The plumber showed up on time. The Not So Good: Plumber showed up without a mask or gloves and walked into the house. That probably didn't bother me as much as the fact he didn't even put anything over his dirty ass boots. My wife, daughter and I all work hard to keep our little house clean and to have someone just walk in with boots? Come on. The Bad: Rather than concentrate on the clog I was told the problem was the fill valve. Yes, the toilet is close to 17 years old and I know the valve is dying, but all I wanted was to get the clog cleared. Then he proceeds to write up a work order for...get this...$368 to replace the fill valve: to the uninitiated, that is a $12 part and would take an inexperienced person about 30 minutes to install. I paid the $60, politely sent him on his way and then dragged my kid to Lowes where we bought a brand new toilet for $175. After watching a couple of YouTube videos my daughter helped me install the new toilet in about 30 minutes. Now she has a new toilet and knows how to install one to boot. My experience, while not necessarily bad, is that Citywide is your typical predatory mechanical service; they prey on the weak and old by charging exorbitant prices for even minor fixes. $300 for your elderly mother to fix a leaky faucet kind of place.

Connie K.

I found them online about 6 months ago for an emergency repair to my basement sewer pump. They responded in a speedy manner, came in and replaced the unit. I was issued a 1-year warranty for the service. Unfortunately, the unit failed, and they were called to honor the warranty. The company sent a technician the very next business day, and replaced the unit at no additional cost. They are a company that stands by their word, and I will strongly recommend them.

A.T. K.

Tech shows up, he's so fat he can't even walk up and down the stairs. Got mad when I asked him to move his truck because my daughter needed to leave for work. Then on the way down the stairs using the bannister wasn't enough, he put his hands on my newly painted wall just to go down the stairs and when asked to stop copped another attitude. When he gave the price of $180 just to fix a running toilet I simply asked, is this a weekend price or a regular price? His response, do want me to fix it or not. Stay away at all cost. Pathetic service with an attitude, because God forbid you ask a question.

Mark P.

Let me just say that this is a company that I would not recommend to anyone, they were contracted to run a new water line, in the process they damaged my sprinkler system, failed to tie it back in as it was originally done and made a huge mess of my front yard, and in addition to that left a wheelbarrow full of dirt sitting right net to the hole that had to filled in, no solutions just excuses, As a service provider my self when we break it we fix it and we do our very best to leave things the way we found them, I will be posting pictures also, absolutely ridiculous customer service BEWARE!!!!

Eli E.

BEWARE of using RENE NAVA for your plumbing needs. He tried to charge me $3500 to fix my busted pipe. That's almost 5X the amount he charged my neighbor, just minutes before, for what he told me could be the same issue. He said he may have to disconnect my toilet & not reconnect. The damage was not behind the toilet. Which he could see at my neighbor's house, since we share some pipes. I decided to call another plumber who charged $800.

Alicia R.

I took a rare risk reaching out to a business without good reviews, but I saw they were under new management so I went with my gut. Although I'm still in the middle of arranging the full job to be set up through my insurance, I want to go ahead and rave about the initial service visit. Tim was out to assess the problem within 24 hours of my reaching out, and he was not only professional, but very personable and willing to walk through and assess multiple concerns in my house and offer advice and referrals, completely free of charge until he can return to do his portion of the work. He even crawled up under the house into a small crawl space to check for water damage, despite the fact that it wasn't the issue he was originally called out for, and so far it seems that he saved me a potential future disaster by catching a hidden leak that I was only suspicious of. I've had other plumbers out before, who did a quick job without much reassurance of what was going on or how to monitor the situation further, as long as they got paid and got out, but now I'm pretty sure I've found my go-to person for all of my home's plumbing concerns. Tim clearly cares about his work and the wellbeing of the home he is working with, and it's evident that he isn't interested in taking advantage of people just to make an extra buck. I highly, highly recommend working with CityWide to tend to any plumbing concerns in your home. I'll try to add an update after they come back out and the full job is compete, but I can see that these are honest and decent professionals, which isn't so easy to find these days.

Katheryn A.

Great service and reasonable. Jeff fixed our problems that others could not. They are our plumbers!