City Plumbing & Rooter

Christian G.

From start to finish, City Plumbing and Rooter was the most outstanding plumbing company that I ever had the pleasure of doing business with, if there is such a thing as the pleasure of having a drain unclogged. Their representatives are expeditious in their response times, extremely courteous, and provide direct/clear correspondence with regard to available times and transparent pricing.

I had a nasty clog in my shower drain, that backed up to over an inch of water, and selected City Plumbing and Rooter because of their excellent reviews and more than reasonable pricing (from the limited prices I saw online). The first representative called me to ensure that my original online message for an estimate was addressed, a second representative called to schedule an appointment and assure that I would be provided a courtesy call so that I could still work at the hospital up until a half hour before arrival, and finally I received a courtesy call to inform me that the plumbing technician would arrive at 4:30. He arrived 10 minutes early, which almost never happens these days.

Kevin, who was about as considerate and personable as could be, was the technician, and after about 4-5 minutes, had the drain completed unclogged and walked me through what he did to the drain. The pricing was phenomenal, payment was easy, and after a very pleasant exchange and well wishes, he was on his way and I had a free and clear shower drain once more. If your service continues to be this impressive, I will be a lifetime customer. Thank you very much and have a great weekend.

Laura Q.

Needed my restroom unclogged. We contacted our insurance and they sent us subpar plumbers who were all to anxious to charge us $420 extra to remove our toilet. We took a look at Yelp and found City Plumbing with great reviews. We gave them a call and Jaime came out to the rescue. He was friendly and professional. Unfortunately, our problem was really complex due to guests flushing wipes down our toilet. Jorge, his sup came out to assist and was just as pleasant and professional. Very happy with the service provided. Yes, there was a charge for pulling the toilet but charged half of what the contract plumbers were proposing.

Roberto A.

I had a really great experience with the service provided by Jorge, the technician that came to my home. He was wearing mask and gloves, very good with our COVID situation. He diagnosed the problem quickly and gave me some insight on how the plumbing were linked together from the sinks and the shower and tub. Cleared the clog in my shower drain in less than 10 minutes. Also, gave me some tips on maintenance. I highly recommend City Plumbing.

Diane F.

A couple of days prior to Labor Day weekend, our Noritz tankless water heater stopped heating. I contacted multiple plumbers for an appointment. With the exception of City Plumbing, no one had an available appointment until after the long holiday weekend. City Plumbing was able to set an appointment for Friday. A couple of times they asked if I could adjust my appointment time, which I agreed to. The dispatcher called multiple times to make sure we were all on the same page. As promised, I was called 45 minutes prior to the technicians anticipated arrival. Right on time. Edwin and his team got busy evaluating the tankless water heater. RIP. Time to invest in a replacement. Edwin called his vendors, and was able to find a tankless water heater. His team returned a couple of hours later with our near water heater, and completed the seamless installation. Grateful to have the job completed before the 3-day weekend, and have access to hot water. I appreciate the excellent communication, and skill level of Edwin in guiding his team.

Theresa C.

Needed my restroom unclogged. Made several calls & got best rate with City Plumbing. A young man named Kevin came. Very pleasant & courteous. Took care of the problem quick. Great service!

Justin C.

Polite, professional and very friendly. If you're in a pinch, these guys will get you out of it. Thank you Paul and your staff for fixing our leak!

Joe B.

I called them to check my major water line to the house, I thought it was leaking, they came checked for leaks and loss of water from the line. They were very thorough and did not charge me. What a wonderful Company. Begin a Senior sometimes you're taken advantage of. I highly recommend City Plumbing, don't hesitate to CALL Them.

Ryan M.

A complete re-piping of all my drain lines were completed my Paul and his staff. Here is what I think of their work and performance.

I am a local firefighter in the county. Attention to detail is of the utmost importance to me. Truly, all around, this company not only strives for perfection. They hit their objectives and yield outstanding results. Their attention to detail was flawless.

I had many plumbers bid on this very expensive job. Half of the plumbers that came out, wanted to do shortcuts. They would try to sell me on doing a task in a way that was the fastest(by basically cut a trench through the entirety of my foundation. Furthermore, it was the fastest for them, but made our foundation more vulnerable to cracking/offsetting and causing HUGE PROBLEMS later. The others were over the top salesman. At most, every plumber, other than Paul was out of my house within 5 minutes. Paul, on his initial visit was here for an hour. He was analyzing and surveying all the details of the home. He advised me that cutting a trench from the front to the back of the house was not a good idea. He advised me, ""we live in Southern California, we have earthquakes"". I laughed because, when I had said that to all the other plumbers, they laughed and said, it has not been a problem yet"". My point: Paul wanted to provide the same quality of work on my house, as he would his own. For those of you out there who have had bids on your home, you can relate when I say...it was a breath of fresh air. That, ""it may be harder, but let's do it right"", is extremely difficult to find! He advised me that he would do trenchless re-piping in certain locations. He would undermine(dig a tunnel) from one drain to another. All of these were in attempts to make the least amount of impact on the foundation of my house. Which, is exactly what you want. I'm not saying that these options are available for everyone's home. Regardless, Paul will do everything in his power to uphold the integrity and longevity of your home.

His staff showed up on time. They worked their butts off. Their communication was excellent. Anytime a problem occurred, they communicated with me. They talked about their plan to overcome and they did it. His entire team did everything they said they would do. They did not come across a problem, then tell me how much kore money it would be. Paul told me up front, ""if you accept my price, you won't pay a penny more. If a problem happens, I will eat the cost. If a problem comes up, that cost me more than this entire job, I will eat the cost"". Paul and his company held up to their promise.

The crew cleaned up every day, before leaving. They asked if there was anything they could do to make the house more accommodating until their return. Paul was here for the entire last day, he came by to do a final run through before the inspector came. When things were going a little slower than planned, he added a couple more All Stars to the daily crew to keep the timeline.

Additionally, this entire project was completed during the Covid crisis. Paul and EVERY SINGLE PERSON he sent our way, wore a mask, 100% of the time.

I have learned a long time ago, don't put your stamp of approval on someone or something unless you know what you are getting/giving. Well, City Plumbing, his office staff to his workers have my approval. If I am ever asked to refer a plumber, I will only give their name.

This customer is 100% satisfied.

Brian F.

Very responsive and good communication by dispatch and technician. Paul did a nice job installing new Moen faucet and was meticulous and cleaned up afterwards backed by 1 year warranty on the labor.

Tim B.

Hired Luis on the spot because he promised that his estimate included whatever it took to do the water heater replacement job right. I didn't haggle on the price even though it was generous. The price also included meeting me at Lowe's to pick up the new water heater. The new water heater was bigger than the old, requiring some modifications to the copper inlet and outlet pipes. Luis had a good idea on moving the shutoff so that it would be more accessible. Luis did a decent job with the installation with a couple of exceptions. The shutoff ended up being only slightly more accessible than the old location (still very difficult to get to), and the bottom existing seismic strap was not adjusted to fit well on the new heater. I let him know at the time of the installation that the lower seismic strap was not functional. He said it didn't matter because the lower strap doesn't do anything anyway. The cover for the thermostat on the new water heater was broken, so I had to wait to install it after I had gotten a replacement. When I installed the cover, the lower seismic strap was now interfering with the cover, and looked even worse. I emailed City Plumbing & Rooter to let Luis know the strap needs to be moved. Got no response. I then tried contacting them through the Yelp app (to which they responded in minutes when I wanted a quote). Again, no response. They did finally respond after I left a phone message (23 days after my initial email informing them of the problem), and promised to fix the problem the next day. As promised, Thomas was sent out to fix the problem, which took about 15 minutes to fix. He was very courteous and professional. He explained that their systems had been down, including their access to their Yelp messaging, which is why they didn't respond three weeks earlier. He apologized profusely and did what was needed to correct the issue with the seismic strap. Although I was not happy with their initial lack of response, they did eventually come through and fix the issue to my satisfaction.