City Plumbing & Rooter

Brian F.

Very responsive and good communication by dispatch and technician. Paul did a nice job installing new Moen faucet and was meticulous and cleaned up afterwards backed by 1 year warranty on the labor.

Tim B.

Hired Luis on the spot because he promised that his estimate included whatever it took to do the water heater replacement job right. I didn't haggle on the price even though it was generous. The price also included meeting me at Lowe's to pick up the new water heater. The new water heater was bigger than the old, requiring some modifications to the copper inlet and outlet pipes. Luis had a good idea on moving the shutoff so that it would be more accessible. Luis did a decent job with the installation with a couple of exceptions. The shutoff ended up being only slightly more accessible than the old location (still very difficult to get to), and the bottom existing seismic strap was not adjusted to fit well on the new heater. I let him know at the time of the installation that the lower seismic strap was not functional. He said it didn't matter because the lower strap doesn't do anything anyway. The cover for the thermostat on the new water heater was broken, so I had to wait to install it after I had gotten a replacement. When I installed the cover, the lower seismic strap was now interfering with the cover, and looked even worse. I emailed City Plumbing & Rooter to let Luis know the strap needs to be moved. Got no response. I then tried contacting them through the Yelp app (to which they responded in minutes when I wanted a quote). Again, no response. They did finally respond after I left a phone message (23 days after my initial email informing them of the problem), and promised to fix the problem the next day. As promised, Thomas was sent out to fix the problem, which took about 15 minutes to fix. He was very courteous and professional. He explained that their systems had been down, including their access to their Yelp messaging, which is why they didn't respond three weeks earlier. He apologized profusely and did what was needed to correct the issue with the seismic strap. Although I was not happy with their initial lack of response, they did eventually come through and fix the issue to my satisfaction.

Janet T.

Paul arrived this morning to clear my kitchen sink clog. It ended up being farther in than he expected, but told me to
check with my landlord & if ok, he would come back today with different, more aggressive equipment. The huge part is that he only charged $39.99 to do all this!!
Once finished. Paul completely put everything back under the sink & cleaned out both sides of the sink.
Definitely a business I would recommend & use myself, again, if ever need arises.
To property owners, I would save his number on speed dial. They have 24 hr emergency service. Paul also went above & beyond by showing me the water & gas shut offs are heron the property. The price & service can't be beat!
Thank you, Paul & City Plumbing & Rooter. You're the best!

Kenneth L.

Thomas Pedvin provided us excellent service and resolved the faucet water pressure issue within minutes, thanks.

Kenneth Li in Oxnard

Joanna U.

I was delighted with the good service I received with City Plumbing. The price was very, very reasonable, and Joanna called me many times to keep me in the loop of when the technician would arrive. Thomas was respectful and efficient and cleaned my drain by snaking it twice. I will call them again with no hesitation.

Evan S.

Came to Ventura and fixed my water heater that had a recalled part. It's been running great!

Audrey B.

First off they're are extremely professional and we're able to fix my problem in a jiffy. My shower
and toilet were clogged and I had basically tried everything myself from a snake to chemicals and couldn't fix it. I messaged them on a Sunday morning and they were able to come that same day in the early afternoon with no up charge.
I payed exactly what I was quoted on the phone. If you're looking for a honest professional friendly plumber will definitely recommend them don't waste your time calling around. Also the lady over the phone was extremely sweet and friendly. Will use them for any future repairs!!

Edward M.

So, our old ""skool"" water heater goes out and I decide to upgrade to a tankless unit. I purchased a tankless unit at Lowe's and decided to install it myself. As I get the old unit out, I see the pipes are shot and now know I need to call a Pro. The first plumber came out and wanted to repipe the house and sell me their brand of water heater. That's when I called City Plumbing for a second opinion. After a full day of working, Thomas showed up at my house at 7pm. He took a look and said repiping the whole house wasn't necessary and scheduled me for work the next day. Unfortunately, he had to reschedule me because the previous job took longer than he thought, but the communication was excellent and he gave me a hefty discount for the delay.

If you call City Plumber, ask for Thomas. While he looks like he could be in high school, he knows what he's doing. He is professional, courteous, and very polite. He also plumbed that tankless heater like a boss! Thanks Thomas! You're now my go to plumber!

Sean G.

I had a challenging clogged pipe. City Plumbing and Rooter took the time to diagnose the problem and got the pipe unclogged even though they had to come back the following day with a smaller snake and really work at it to get the job done.

Lupita R.

Iam completely satisfied with Jimmy's work! He has came and handled a job that not most of us can handle. He has made my toilet work for the 2nd time & although this time was a lil more struggle than the last time i need to replace my toilet and will deff have this company replaceme my toilet within the next week or so. Thank you Jimmy for your patience and your hardwork.