Churchill Plumbing & Heating

Todd M.

If I could pick zero stars I would. Multiple missed appointments. Won't return phone calls. Came out to look at issue and then disappeared. And this was a referral from a very reliable person. Stay away.

Janelle C.

Fantastic business! On time, reliable, professional and left the space they worked clean like they had never even been there. Fred and his team are responsive and they get the job done right! I highly recommend using Churchill plumbing, best in the area!

JD D.

I called them at 9:00 at night because my boiler was not working. Fred Churchill returned my call in 5 minutes and had one of his guys to my house at 8:30 the next morning to perform maintenance on my boiler that needed cleaning. I was charged a very honest price for the prompt and effective service.

Stephen T.

I waited one week for an appointment to have my hot water heater replaced only to receive a text on the scheduled day of installation that he was too busy.

Very unprofessional
Refused to return my call
I would not recommend

It turns out I did not need my hot water heater replaced.
The next, and more honest, plumber I called fixed the leak and spared me the expense of replacing a 3 year old hot water heater.

A Z.

Have worked with them several times and have always been honest, reliable and professional...highly rec!!

Scott L.

Churchill plumbing flooded my basement. $3000 in damages and they refused to pay. My insurance company sued them. The tech that came installed a toilet with a cap still on the drain pipe. He flushed it 3x! Toilet water everywhere. STAY AWAY!!! Owner said he would rather shut down his business than pay for the damages. He said, ""accidents happen"".

Cheryl R.

I just had the best experience with Churchill! They are knowledgeable, reasonable and by far the best!! Thank you for the quick service and your expertise

Josh F.

Unfortunately, working with Churchill was a terrible experience. I can't speak to their actual skills as plumbers; because we were never even able to get that far.

On 11/28/2017 we had Churchill come out to look at a bathtub that was having some issues (the valve that switches the water from the faucet to the shower head wasn't working properly). The plumber, Eddie, said he didn't have the parts needed, and would have to figure out what was needed and would get back to us with an estimate. We never heard back.

On 12/1/2017 we called Churchill back. They said they identified the part needed, told us the cost, and that it would take 2-3 days for delivery, and they would call us when the part came in. We never heard back.

on 12/7/2017 we called Churchill back. They said that the part hadn't come in yet, but that they will schedule us for 12/13/2017 at 8:30 AM because the part would definitely be in by then. I moved my schedule around so that I could work from home on that day. At 8:25 AM, they called and said the part hadn't come in yet and they weren't showing up. When asked why they didn't call us the day before, they said ""We were very busy yesterday"". Through multiple correspondence throughout the day, they said they got in touch with the supplier, the part was shipping the next day, and put us on the calendar for 12/18/2017 at 8:30 AM. I asked them to make sure the supplier overnights the part so that it arrives on the Friday before so that we wouldn't have the same situation. They said they did and I moved my schedule around once again to make sure to be home that day.

on 12/18/2017, no one shows up and I call Churchill at 9 AM. The part hadn't shown up and they claimed they were going to call us. The receptionist, Jill (who all correspondence has been with up to this point), said to give her an hour and she would figure out another way to get the part, and I gave her my cell number to call back. 2 hours later I get an email from them saying that they didn't have my number so hadn't called me. I emailed my number to them and got a call from the owner of the company, Fred, at around noon. Fred said he 'understood my frustration' and was 'just as frustrated'. He said he already spoke to the supplier and was expecting a tracking number from them within an hour. I asked him if he also had an alternative solution for the tub, and he said he would speak to the plumber, Eddie, who had come out and would call me back within 2 hours with an update and/or another solution. I received no call back.

On 12/20 (now a full 3 weeks after the original appointment), I called them back yet again. Jill sent the call immediately to Fred. I told Fred that at this point we were going to work with a different plumber to fix our problem. He said he got the part in the day before (not sure why they didn't call me) and I said that we were still going to go with a different plumber at this point. He said: ""thanks for having me waste $100 on a part"" and as i was responding to that comment he hung up on me.

I can't speak to their skills as plumbers, but the customer service at this company is atrocious.

Steven O.

Just wanted to share my thanks to Fred who came on a Saturday to address a problem with the kitchen sink. Small problem but a big deal as we were preparing to host for a holiday without running water in the kitchen. Anyway, I was able to get a prompt call back and 20 minutes later Fred arrived and was able to quickly solve the problem. Kitchen sink back in business, holiday saved. Thank you to Fred and I would not hesitate to give Churchill Plumbing a call for assistance.

Aline L.

There was water pouring through my office ceiling which I assumed was coming from the master bath above. I called Churchill plumbing and Fred arrived within 90 minutes. Fred deciphered that the problem wasn't coming from the master bath, but from the air conditioned in the attic above- the line was clogged and the pan was overflowing! How to find an ac repair company who would come right away on a 100 degree day??? Fred had the answer to that too, his friends at Temco 201-358-0537 they came right away--air conditioning and no more leak! Thank you!!!!!