Church Services

Mike L.

I phoned them early this morning because of a leaky shower faucet and they sent someone out to my house within a couple of hours and he fixed the problem. The tech was Allen and I highly recommend this business.

Rebecca G.

Great experience with Church Services and so glad I signed up for their maintenance plan. I called with a problem and they came right over. Randy was fantastic and fixed the problem really fast and thoroughly. Continue to be so happy I use them.

Jordan S.

SPOILER ALERT: Any dripping faucet ($350). Anything to do with kitchen sink piping ($850). 100% awful experience. Go with a place that provides free estimates. Their prices are outrageous and not competitive. Received a $1,200 estimate which I later fixed myself for under $40. They do not provide estimates over the phone even though they use flat-rate pricing.

MY STORY: I already had new counter-tops installed along with a new sink. My existing kitchen pipes were still intact, just needed to be connected to my new sink. No new parts required. After paying a mandatory $69 fee for the visit, they informed me it would cost $850 to simply connect the existing pipes to my new sink that was already mounted.

I ASKED: How could it cost so much.... did it require any new parts? How long would it take? Common questions and the person refused to give me a straight answer. New parts required? Oh, I'm not sure. How long will it take? Not sure, maybe 3 hours. When I did the math and said that they charge almost $300/hr for basic services, he told me "well we are a big company" - as if that benefits me at all.

Frustrated at the outrageously high estimate - knowing I was on the hook for $69 - I asked for the dripping faucet estimate. About 60 seconds later he comes back and tells me it will be $350. Stunned, I pulled up standard pricing for this type of repair in my area (Texas) and realized the average price is $123 and the high is $147. I'm not a fool so I ponied up the $69 and told them they were simply taking advantage of me, goodbye.

I then watched a 4 minute video on YouTube showing how to connect the kitchen pipes. After a quick visit to Lowes ($15), and 30 minutes installing, I completed the job. That is likely the reason he wouldn't answer why it cost so much... because it shouldn't! There is no valid reason it should cost half that much.

This is the only negative review I've ever written. I am not a hater, I really do appreciate quality and don't mind paying for it. But when you are being taken by a company called Church Services, something motivates you to inform others to think twice before doing business with a company that doesn't provide FREE ESTIMATES. I called and complained and was told that they would do the kitchen sink for $525. At that point I just wanted a refund but it shows how wildly high their original estimate was. They told me they could possibly give me a refund but needed to call me back. STILL WAITING for that returned phone call.

I am now going to the Better Business Bureau.

Chad H.

Professional and friendly. And no pressure sales. I had a great experience today with getting Church Services to send out an AC Technician (Randy) and a Plumber (Bryan) so they could be here to work on a blockage in where the AC line drain meets up with sinks from a bathroom that other plumbers have come to repair every 4-6 weeks. I've done some maintenance with bleach and hot water and even tried some eco-friendly solutions that other plumbers have recommended, but we still had a blockage form. These guys did a more thorough job and worked really well together. They corrected some other minor issues where other contractors and plumbers hadn't done work to a professional standard. They technically could have charged me for both service visits, but they only charged me for the one.

Randy shared advice on using Vinegar or Bleach and flushing with plenty (gallon) of water to clean out the line next to the AC units.

We have also recently had some issues with the water heater and Bryan gave me a quote with several options and talked me through the options. So we are considering what we will do next but in total, this repair was more thorough than the two previous similar repairs that didn't last for long that cost me slightly more from other providers.

Janel R.

We had a two year old water heater that church services installed and it started leaking. It was under warranty and to install a new one that wanted to charge me $948. After a week of back and forth with Rheem I found another plumber to install it for $347 dollars. Church services didn't help me in anyway by letting me know that it was a wholesale unit and could only be changed out by a licensed plumber etc. even a Rheem employee commented that that was a crazy amount to charge for a 2 hour job of changing out the units.

B C.

Sad day - ( had to put a star). quoted an extremely high price to replace unit. Unable to articulate or breakdown what we would be paying for. Got mad, insulted that he was questioned about bid, and left. Long time customer no more nor will recommend. Will work with company that understands customer service.....and can explain their product and treat customers with respect.

Kathleen N.

Our A/C stopped working this past Saturday and everyone I called said it would be Tuesday, at the earliest, that they could get a technician out to help us. I have two small children and this was a huge concern for me as the temp in ATX have been in the 100s. Then I found Church Services' number and they immediately came out.

The technician, William, was very professional and friendly. He walked me through his diagnosis step-by-step and had our A/C system working in no time. William did an awesome job and I will be requesting him the next time we need help with our A/C.

Billy M.

Maybe they do good work, but their prices seem sky high. My house has 2 ac units. They quoted me $1,029 to replace two contactors and one capacitor. I ordered original equipment parts online for $58 and did the work myself in under an hour. You need to understand electrical safety before doing this yourself, but this price is crazy.

Oh, and I should mention that they recommended replacing both units at a cost of $22,600. Maybe they thought I was rich and clueless (wrong on both counts).

John R.

We have a maintenance plan for our HVAC...summer/fall check ups.
The techs who have serviced our dual unit system for the past two years have been outstanding, incredibly thorough and professional. While they've made suggestions re: upgrades, et., they did not do the heavy sales pitch. Very pleased with their service.

Jenny K.

I've used Church Services 2 times before, but Matt M was by far the best. Although i was late, he waited for me. We had multiple issues and he was so helpful. He was professional. He was able to communicate effectively. He stayed late until the job was done. I would ask for Matt M again! Thank you so much for your help!