Church Plumbing & Heating

Curt B.

if I could give Church a zero star rating for this problem, I would. Three days ago a technician was out to put in a new kitchen sink water filtration system. On Sunday morning, suddenly there was a loud sound and it was because the water supply hose broke and water was, under pressure, beginning to flow from under the sink into our kitchen. Also, water went down between the back of the kitchen cabinet flooding the basement below with water. Calling the emergency number, I was informed that there was most likely no way that a plumber could be out today to deal with it. This is terrible, shameful customer service, and has left us with a bad mess, damage, and a real bad impression of the company's commitment to doing what is right. We've had Church install a new furnace, water softener system, and outside spigots, along with other repair. We are a participant in Church's annual furnace and A/C maintenance program. Long story short: No guarantee that the plumber on weekend call can get here today, though it is early Sunday morning, so we've been told that Monday is probably more likely. In the meantime, the damage is done, we've paid for it at install, but what did we get for our money out the door? A bad install, no follow-up service, and a mess upstairs and down. Way to go, Church! I guess our years of dedication to using Church and having paid them thousands of dollars in total means, as they say, ""squat.""

Woger W.

Their tech arrived within 24 hours of me calling them for a drain stoppage. The tech had the proper tools to deal with this and had it repaired in about 30 minutes. It would have taken me two hours or more and I'd still have messed something up. I hate plumbing!
Their tech was very nice and pleasant to speak with. I feel that their fees were reasonable and that they saved me a lot of angst.
Will I call them again? Yes.

Cody Y.

They took from 8 am to 10 pm to do a job. The guy told me he used to place them but it had been a long time. He put it in wrong and when they came back they bumped a pipe and caused 7k worth of damage. They said they would have pictures proving they didn't do it, later discovered they lied and won't pay for the damages. They've broke indiana state law during the process and with the amount of damage and their lying through the process, I'm still thinking about a small claims case. Through research I've found that they also charge people 2-3 times the normal cost. Before I found the leak, I thought I'd give them a second chance, they were gonna charge me 24k to do a 13k job. Can't say I didn't warn you. Do not use.

Bobby M.

If I could give o stars I would, no callbacks and charged me 200.00 to fix a drain problem on my washer, when they left still had the drain problem and had my hose on the washer ""messed"" with, another plumbing co. Fixed every thing for 100.00 in ten minutes, something wrong with this picture!

Lynn B.

I had them come to replace a thermostat and I was told by the technician that with my discount it would be $49. (and some odd cents). When they debited my account they took 453.30 out. I called thinking that it was just an error and no, that was the cost. They said prices whet up. I told them I was told it would be $49.00. They said they would call the technician but we all know how that goes my word against hers. I did sign for the service but what that had me sign was just a screen with a signature line. I never thought they would be that deceptive and dishonest. From now on I will record all conversations with any technicians so I don't have this problem again. Oh, the thermostat cost 122.00 on Amazon, that means they do a 400% markup on their parts.
Lynn B

Stephen G.

I own three apt. buildings, each with different heating/ cooling systems. Church technicians are among the few who are proficient in servicing boilers. I have used them for 10 years for a variety of issues and each time they were fast, courteous and often offered alternatives if something needed to be replaced. Never a problem. Always a pleasure. EXCELLENT COMPANY

Quentin M.

I have no idea how Church Plumbing & Heating ever got these bad reviews - my whole family, and our neigbors where we live in southern Michigan, are DEVOTED fans of this business. They are quick, super reliable, extremely affordable (relative to such services), and totally professional - they have either fixed or newly installed several items for all of us and there have been ZERO problems. Plus they back everything up, are kind on the phone and in person. I could go on and on, mostly as a reaction against these negative reviews. Were they written by people hired by rival companies? That's my only explanation. Quentin Martin, Edwardsburg, Michigan.

Zachary H.

Called them in the morning and they were able to get a plumber out by 11 that day. Guy called me and said it would be several hours worth of work. Come to find out he was done in about 30 mins and had to fit a piece of pex pipe in. They proceeded to charge me $390.00 for the 30 min repair. Multiple calls to the company with no call back from management. They refuse to give me a breakdown of work performed saying they don't have to because they are a flat rate company. Would not recommend this company to anyone.

Michael M.

I had this company last year for my furnace and outside AC unit. I was told they would do a cleaning of both units. When I called to complain that my furnace was not cleaned under my service agreement I was told they only do a basic cleaning. The tech did not even do a basic cleaning. When I called to complain about this they did absolutely nothing to resolve the problem.

There radio commercials are not true. They do not care about resolving the customers problems. Church does not have a problem taking my money but does not do what they say they will do. I no longer recommend Church and will share my experience with others.

Jen O.

First of all, the $99 service call is a little on the steep side! Secondly, they state that if you use their services, the service fee will be waived. That is laughable! My tenant called Church out to our shop, directly across the street from their office, tech wasn't there even 10 minutes and they quoted her $402 to clear a clogged drain. $402 and the service fee is waived....I call bs!!! Considering they don't give pricing over the phone and you're already $99 in before they even open their toolbag, it's a total rip off! I had Frog Plumbing come out to my home a couple months ago, that guy worked his tail off unclogging my drain all the way to the main. He also fixed a leaky seal while he was there. Total cost $248! Thanks for being not so neighborly Church! I know crossing that 2 land road between us was exhausting!