Christopher's Plumbing

Noelle A.

I called last Monday morning to see if Christopher's Plumbing could service 3 high end faucets and David who answered the phone said he could work me into their schedule either for the next day which was Tuesday between 1-3p or Thursday between 1-3p with their plumber Rick. David made a point to tell me that he would definitely call me back later on Monday to confirm that Rick would be coming on Tuesday because he knows how important my time is and he didn't want me just waiting around. I did not get a call back on Monday so I called Tuesday morning and spoke to David. He again said he would call me back in just a bit to see if Rick would be coming that afternoon between 1-3p. I never heard anything back from David and Rick did not show up. Come around Thursday I still never got a call back from David and still did not have anyone show up to complete my repairs. Unfortunately these days the art of customer service has really taken a nose dive but for someone to make a point that they are going to call you back because they know how precious your time is and then not call back is shameful! I have seen other terrible reviews and I should have trusted my gut instinct. Terrible customer service for being a family owned company for so many years...maybe the owners are retiring and the kids are taking over and unfortunately they have never been taught the proper way to have good customer service. My recommendation, don't use these guys!

Noah P.

Absolutely terrible. Don't carry around any of the neelcessary equipment. The owner is incredibly rude. The plumbers are incredible assholes. And they don't do shit. This is the worst plumbing service I've ever encountered. Never use these pathetic excuses for plumbers for anything. They couldn't even help you if they wanted to.

Donna W.

We had an emergency when our sink sprang a leak. We called at 6:30 in the morning, and they answered. They managed to come out by 11 today. They not only fixed our bathroom sinks, they put in a new kitchen faucet at our request. The quote for time and rate was accurate and reasonable. We are pleased!

John J.

I bought a higher-end freestanding tub (BainUltra) from Christopher's Bath & Kitchen. They said their Plumbing company would install it. When I went to Bob the Manager to get a quote, he said he didn't want the job. Now I had a tub with non one to install it. Chris stepped in and made Bob do it.

I was installing all the underfloor plumbing so that I could get the rough-in inspections done before the tub showed up. Christopher's could not tell be what the interfaces were for the tub they sold so I had to wait for the tub to come in to measure the interfaces. The tub was 3 weeks late coming in so the project was pushed into the holidays. I had to keep contacting Christopher's to see what was going on....very poor customer service and communications.

When the plumbers showed up with the tub to install it, they thought they had a 3 piece tub (freestanding tub with a 2-piece skirt) so they would have access underneath after it was set. They were completely unprepared and it took 3 guys 3 hours to install the tub. Bob did not call up to apologize....he called up after the job was done and asked for more money because it was a ""hard"" install. I explained to him that the hard install was because they had no idea what they were installing or what they were doing. The fixed-price stayed the same. I never received any follow-up call from Christopher's asking how things went.

Since then, I have steered a number of friends and contacts away from Christopher's...more than $1M in potential Bathroom and Kitchen business in Castle Pines, Pradera, Stonegate and The Pinery. People's referrals matter and my friends trust that this company is not even worth the quote. Stay away and you'll be happier.

B G.

After five months of getting no solid answers from our designer Heather, we have had to take our kitchen remodel somewhere else! We could see how she struggled with design and measuring.she repeatly stated how much work it was going to take to do plans and she had to charge us, which was fine! She did not seem to know what she was doing therefore putting us off, when all she needed to do is communicate. That never happened! When I finally called to complain I was given excuses for her unprofessional behavior! Clearly this company doesn't have any regard for there customers. The lack of professionlism in this company is unbelievable.

Natalia S.

I bought a $8,000 bathtub from this company and when it was delivered, I called to schedule an installation hoping that the company would support all aspects of deployment, as the expert on all the features the tub came equipped with. After all, they have ""plumbing"" in the title. Bob picked up the phone and said precisely this: ""I am not interested in installing your bathtub"". I inquired about a reason, primarily thinking that maybe my bathroom, that is currently being remodeled, doesn't have something required for the install. After much unexplained and unsubstantiated push back, Bob asked condescendingly whether my construction crew was certified and all permits were present. I responded that that is the case and asked whether, with this information provided, he would do the install. Bob responded that that does not guarantee that he will perform the install, since he is the owner of the business and can do as he pleases. Overall, his attitude was hugely disrespectful, arrogant and dismissing, all the way assuming, for some reason, that my construction project was done by amateurs that would mess up the plumbing and have no proper documentation, which was absolutely not the case. The project manager sent Bob all the info, but by then I was so astonished that a business owner would treat his customer with such contempt and lack of professionalism, that I decided that it's not a company I ever want to do business with. I wish I bought from a different company that actually cared about what happens after the sale. If you decide to look at them, my advise, instead of talking to the nice helpful ladies in the showroom, first meet Bob and pre-negotiate all the basics or better yet, take your business elsewhere.

Michelle C.

This is actually the very first review I've ever taken the time to write, as I usually just don't take the time to do so. I have been so incredibly impressed with Christopher's Plumbing that I really just had to write a review.

I've had a seemingly endless array of contractors in my house over the past few years for multiple remodeling projects I undertook. Christopher's Plumbing blew every single other professional clear out of the water with just about everything about how they run their business. And that's coming from someone (me) who is incredibly picky about, not only having contractors in my house, but also how the final product turns out. It's very easy for me to find things that have been done subpar or not to my high standards. I found nothing of the sort with Christopher's Plumbing.

From beginning to end, Christopher's Plumbing provided superior professionalism, friendliness and work product. Dave was the point-man in charge of scheduling and customer contact, and he is just the friendliest, most helpful guy you'll ever meet. He and Rick made repeated housecalls in order to solve my plumbing problems, and they were both so very polite, helpful and respectful. They were on time every time, knowledgeable, and proficient. I trust their work completely and will absolutely turn to them each and every time in the future I need any plumbing work done. If they did painting, electrical, general contracting, and everything in between, I'd hire them for absolutely everything!

Dave S.

We couldn't be happier with the service and quick response we received from Christopher's Plumbing. They went out well of their way to help us and repair our leaking pipe (they even went beyond their normal scope of work to fix this issue for us!).

Thank you so much Dave, Rick, and Oz for all your help and for fixing this issue for us. We will highly recommend Christopher's Plumbing to our family and friends.

Michael A.

I'm sure these guys are really nice. They certainly were pleasant on the phone. But after four attempts and one missed showing for an appointment I've decided I'm taking my business elsewhere. They are not on my list any longer as I like to work with dependable vendors.

K K.

I am so pleased with Christopher's Plumbing - their service, and attention to detail is fantastic!

While I know many service providers are inconsistent in their offerings, I have only experienced timely, and professional service.

it has been delightful and appreciated to work with the team at Christopher's Plumbing.

They listen and their expertise is unprecedented. When you need a great plumber and fabulous service look no further than Christopher's Plumbing!

Thanks Dave for meeting my scheduling needs and thanks to Rick and Tom for my beautiful faucets!