Christian Heating & Air Conditioning

Lisa Bilodeau ..

You had your chance to be responsive the two times it took you days to fix our heating. The second time, the heat didn't work because your technician didn't reconnect the heater. The temperature in our house was 45 degrees and we had to wait two days for you to fix your mistake.

D D.

We have been without heat for a week after the service call. The part arrived four days ago but they only answer ""no heat"" calls on weekends - WE are NO HEAT and foolishly bought a priority plan for this eventuality. The house is down to 58 degrees and I have guests who are freezing. There is no concern. Yes, we are VERY sorry to have used this company and will try to get a refund on the priority plan. Shame on us for not doing the research of reviews on this company.
Positive: the technicians are skilled, kind, respectful and hard working. Nothing but good things to report with them.

Lisa B.

So we had a service contract with them... the heat went out last Tuesday. They got the part last Thursday but wouldn't install it for four days despite knowing that our 90 year old aunt lives in our home. Could not have cared less. We are quite sure people with emergencies got priority service because we had the contract and they couldn't get top dollar out of us.

Will definitely NOT use them again!

Chris M.

Not honest Schedule regular maintenance. Total rip off. Said our AC needs $700 repair to make it last through the summer. Second option said it's in good shape just needs cleaning which Christian charged for but didn't do.

Nancy G.

We purchased a home in New Hope, PA in July 2023. The central A/C unit had just been installed by Christian. In August 2023 the A/Cunit stopped working. We had them come out to check out the system. They admitted that they had not put in a sufficient amount of Freon in the unit when installed. They fixed the problem and talked us into a one year maintenance program. A week ago we called them over to do a pre-winter maintenance on the furnace. Keep in mind that up until this point we had no problem with the furnace. The technician did a lot of banging of the pipes. He told my husband that the furnace was on its last legs. Wouldn't you know, the furnace conked out that very evening. No heat whatsoever. The next morning another Christian technician came out to get the heat back up only to have the furnace conk out again hours later. We believe they compromised our furnace to the point that we had to replace it, which we've since done, by another company. The other company pointed out so many black flag items that Christian overlooked.

Run away from this company.

A C.

Absolutely a ripoff, do not use, tech James showed up with breath that reeked of cigarette and alcohol, spent 30 minutes and instead of fixing the problem wrote me an estimate for $3000 in repairs and called the sales department to sell me a new unit because mine was too old. Had a different person look at it and it was running in less than 5 minutes. Called the service manager Kevin and the coward ducked my calls three times. If I could leave no stars I would, complete fraudulent service and thieves robbing seniors. Stay away.

Jeb P.

Very disappointed; would not do business with them again. Installation team left dirty, greasy hand prints all over the walls and ceiling, and broke our attic access ladder. They screwed the attic shut and hustled out like kids trying to get away with something, then fobbed us off to ""Tom"" (a third party) to fix. ""Tom"" gave us the runaround for April til July - it was always ""next week"" that it would be fixed. We contacted our salesman about the problem, who replied ""I'll take care of it."" No contact or follow-up for a week since. Insultingly bad service.

Kim H.

I hired Christian to due a check up on our 6 year old system. the cost was $119 which was a total waste. All tests on my system showed all itemss were fiine and i had no problem. One week later, my main blower was blown out. TOTAL WASTE OF $119.

Gil L.

Expensive story with Christian AC Company.
4/29 had Christian AC do pre-season checkup on house system. Tech showed me rusty frame on cooling coils, where leaks can occur, noted system is 14 years old & thus at its end of life. Tests showed it worked fine.
6/2 outside peaks at 93 deg. Turned AC on, 1st time since Christian AC rep was here. Outside compressor unit won't work. Just getting warm air. Called Christian AC. A rep came & said no coolant was in system, recommended replacing whole system due to age & rusty coils that are probably source of lea & $5K to replace; charged $99 fee to come out. Christian AC salesman came few days later & tried the ""special discounts good only today"" trick. Told him we're shopping & ""give us your best price you'll support"".
Called in Scott AC. OWNER came 6/6 & found the coolant filling/testing valves outside just hand-tightened. Hearing our story, he suspected the Christian rep didn't properly close those valves. He said the cooling coil frame gets rusty 6 months into use, & our 14 year old system should last 15-20 years. He recommended a pressure test.
Friday 6/9 Scott AC rep pressurized system with nitrogen + some coolant so a leak detector could sniff where any leak occurred.
Monday 6/12 Scott AC rep found ZERO PRESSURE LOSS!!! System holding over 300 psi.
Thursday 6/15 Scott AC rep found pressure STILL HOLDING. He vacuumed out system & filled system with coolant. Time & materials cost $1,200.
Christian REFUSES to refund charges for their INCOMPETENT rep (I think I'm being kind)
Bottom line: USE CHRISTIAN AC AT YOUR IWN RISK!!!!

David U.

How can Christian Heating and Air have such a high rating with so many complaints on Yelp and BBB, etc. ?

In July 2022, the company charged me $610 for 45 minutes time at my home to replace a blown capacitor. This EXACT part, I later learned, can be purchased by me or you at Home Depot for about $110. The interesting thing is that the technician told me while standing there on a hot day that the part costs ""$501"", and ""..prices have gone up."" There you go... just charge the $100 for the home visit and then the $501 for the part, and you got it! A sale!!!

The bottom line is that it's okay to markup prices, but not to tell a lie and markup huge percentages like 700%. I agree with someone else's comment... Christian HVAC is NO LONGER FOLLOWING Christian ethics. They used to do that.
Also, I contacted Christian to try to rectify the problem. They did not see any problem, and they said nothing to me that made sense.