Choice Plumbing Orlando

Janke F.

Showed up same day on a home warranty claim. Chis was on time, polite, and very helpful explaining what he was doing and why. Installed a new garbage disposal, tested it to our satisfaction and let the work area spotless.

Peter S.

Their prices are extremely high. Plain and simple. It was $265 to replace a kitchen faucet that had all of its parts. The worst part though was that they were not transparent at all, with unclear, verbal descriptions of the work and costs and rushed me to sign an iPad with no details for what was happening. We needed a faucet replaced in our kitchen. When I called, they couldn't tell me what this would cost (even ballpark). So they came out and told me there were rusty pipes we needed to change, and the total cost would be $295, this after he and the other team member with him had to go to their truck to provide a quote. I have had many quotes for things around the house like this and have never had someone have to step away to figure out the pricing, so that should have been my first clue. The price seemed high, but it included pipe replacement so we decided to just move forward. After accepting, he then said we had one of the parts already since it came with the faucet (you'd think he would have checked for that before providing a quote), so he'd discount our total quote by $30 since we had that. But I still thought based on what he said that he was replacing more than just a faucet which we provided. He did not. He was here for maybe 20-30 min max and charged that much. He didn't even test the faucet -- I had to. And he didn't walk me through what he did, which is common when someone works on your house, car, etc. Just explain what you did before I pay, and without me asking. This company and its workers should be more transparent by providing an itemized list of work + costs. It was verbal, confusing and deceiving. When I called back to complain, they said the normal install price was in the $300s, so we technically got a discount already (it's funny they had the pricing when I called back to complain but not when I was looking for quotes). They offered to send us $30 reimbursement and a coupon for future services. While an offer, we will never use them again and I could not recommend them less based on this experience.

Allison K.

I called my home warranty company, American Home Shield, about a leaking garbage disposal. Usually it takes at least 2 days to hear back from whichever vendor they send my work order to, but this time American Home Shield sent my work order to Choice Plumbing. I was pleasantly surprised when a scheduler from Choice Plumbing called me less than 1 hour after I submitted an online warranty service request to American Home Shield. Choice had service appointments available the very next day. I only had a slow leak in my garbage disposal, so it wasn't an emergency requiring same day service. The Choice Plumber arrived right on time in the very early party of my 2 hour service call time window. He was very courteous and efficient. He immediately inspected the problem and determined that I needed a new disposal as my old one had water damage due to the leak that caused the internal electrical components to be water damaged. He immediately called it in to his service department who very quickly got authorization from American Home Shield to replace my disposal. Within 45 minutes of arriving the Choice plumber had identified to the probkem, got authorization from my warranty company, and replaced my disposal with a brand new one. The plumber was also very tidy, cleaned up after himself, and took care not to damage my wood floors in my kitchen. The last time that I had a plumber from another company (NOT CHOICE PLUMBING) out to my house to install a new dishwasher, he made a mess, didn't clean it up entirely, and he scratched and dinged my new wood floors in my kitchen. The Choice Plumber DID NOT have any of the issues. I would definitely highly recommend Choice Plumbing due to their fast, efficient, high quality service. I can't speak to their prices because my only complaint experience with Choice Plumbing was covered by my home warranty thru American Home Shield.

arlene m.

Johnny was a very professional and friendly and knowledgable technician that determined our plumbing issues and fixed it quickly.

David ..

Horrible, incompetent company. Sent by American Home Shield to fix and replace my trash compactor 4+ times (the last time was a week after they replaced it again and the plumber """"forgot to tighten it """" and I had a flood under my sink), then on the same day they were to fix a pipe in my garage. American Home Shield denied the claim and the plumber never told us, he disconnected (cut) the pipe to my water softener to fix the leak. When I called to complain JILL, out of the kindness of her heart said she would order the parts and it would cost me $293 to fix. I complained that I shouldn't have to pay for their plumbers mistake. I called AHS and they said it the water softener and its pipes are not covered under my plan even though Choice Plumbing caused the problem. When I called choice plumbing again JILL was very rude and unprofessional and told me if I could find the parts cheaper than call her back. I told her about the 4+ compactors and she told me to find another plumbing company and not to call her again. Oh, by the way I found the part for $24 through the manufacturer. So at least I saved myself from being ripped off again by this place. i tried to call JILL back to let her know about the pipe and she wouldn't pick up the phone because she recognized my number. STAY AWAY FROM THIS COMPANY, UNLESS YOU LIKE SUBSTANDARD WORK AND PAYING HIGH PRICES!!!!!!!!

Nina F.

Excellent service by Rick V.! He took the time to explain the issue to me in detail and then completed a prompt repair. He arrived on time and cleaned up completely before leaving. Great service!!

Sara H.

Outrageous prices they charged $225 to unclog a garbage disposal. No replacement, just turn the Allen key under it and vacuum out the glass that stuck in there. Maybe 20 minutes of work.

Phyllis W.

I had my 3rd service today with Choice Plumbing. Alfredo has been always sincere, honest, and done great work at my home for the past 3 years. His customer service is superb and work skills are excellent !! Thank you very much, Alfredo. I look forward to seeing you next time for another service. ^_^

Michelle B.

I called Choice Plumbing today inquiring about a entire repipe as I have polybutylene pipes. After asking enough questions... it was revealed (not disclosed) that they charge a $40 fee to give an estimate! This has been the only company that I've called that does not offer free estimates. Beware of having them come to your home before knowing if you will be charged this fee!

Charles S.

I see all the other great reviews about this company thats awesome , how ever we called them out on an emergency they sent out a plumber since we had issues shutting off the water the plumber had to wait and of course he was on the clock . After 3 hours we finally shut the water off so he could get to work . And thats when the issues begin i could clearly see the plumber was in a bad mood since he finally had to work. To start off he did not have the proper tools nor material to work with we had to take him to home depot and i bought the stuff we needed including the glue. When we got back we did all the physical work, the digging, cutting all he did was put the glue around the pipe and put it together. 660.00$ was the charge ,which i some what understand. Since we where missing a section of metal pipe and all we did was just rig it so the homeowner would have water for the weekend he said he would come back on Monday. He came back with the metal section of pipe,i figure since he had the part already,he knew what he suppose to do we had given him the buisness certain fees would be waved NOPE!! They charged 550.00$ .I tried to reach out to management both by phone and email no response just as unprofessional as the gentleman they sent out. So if you call them tp service your home our buisness and a Gentleman named Kurt shows up i would request a different plumber for the same company if not your in for a half ass job .