Choice Plumbing Orlando

Aneetra A.

I used Choice Plumbing to unclog my pipes and IT WAS NOT WORTH IT! My daughter called Choice to get an estimate on unclogging my stools. To begin they charge $250 to unclog the pipes. That was absolutely too high as I have used cheaper plumbing companies. The tech stated that he could give us a discount of $180 and waive the inspection fee. To begin I did not know there was a fee for coming out to inspect the job because he had previously told my daughter that there was no charge to inspect the problem. My daughter stated that she wanted the tech to complete the job because I needed the work done and she just wanted the problem to be resolved. She informed the tech that he could complete the job but I needed to leave to get the rest of the money because she did not expect the price to be that high. The tech stated that he would wait for me to get the money as long as it was not a lengthy amount of time because he had other calls. It took me a total of 12 minutes to get the money and return home but by the time I got back the tech told me that he had cleaned the pipes out and that he just needed to be paid. I was in a state of shock, how could he have completed the job that quickly? I asked him what was the problem that had the stools backing up and he replied wipes! There had been wipes in the pipes when he cleaned them out. I was surprised he completed the job so quickly because my stools had been backed up pretty bad and there was no water, no wipes, or trash around the outside main that he said he cleaned out. There wasn't any evidence that he had even opened or completed any work and that was impossible! I knew in my heart that he had not cleaned out the main, it was impossible with such a huge backup and no water at ALL! There was nothing that I could do! I had to pay the tech because he stated that he did the job! All I could do was Pray that he was being honest because otherwise, I was out of $200! The tech left and less than a week later my stools began to have the exact same problem that I had just paid them for. When I called Choice Plumbing to tell them my issues they told me that it would be an additional $200 to come out and just check the problem. I told her that I had just paid them to complete this job and in less than a week later I am having the same problem, they NEVER corrected the problem! The representative told me to hold on and then came back to the phone and told me that it would be $165 for them to come back out to evaluate the job! I told it has only been a week, she stated that if I read the contract before I signed it, it stated that there is no guarantee on unclogging! To begin I never signed a contract! The tech gave his phone to sign that he was there to do the job and that the job was done afterward! But how could I be sure of that if I never saw him do the job and there was no debris, water or trash to prove that he cleaned out the pipes! If there are no roots clogging the pipes and he cleaned the pipes out thoroughly, why am I having the exact same problem 4 days later? I have never had my pipes unclogged and still have the same exact problem within days! They are scammers taking advantage of others! They feel that people are vulnerable during this pandemic and took advantage of the situation. I will be sure to warn everyone through all avenues of, how they are scamming! Choice Plumbing should be ASHAMED!!!!! WATCH OUT! WATCH OUT because this can be devastating for the elderly, low-income, or targeted populations who are more than vulnerable to these types of SCAMS!

Deanna D.

Alfredo responded to a weekend call for a clogged toilet. After some testing bathroom operation he found a brach line to be clogged and not the toilet. His advise was that he must pull the toilet, cable and unclog branch line and he would video inspect the branch line and rest toilet since the home was new he recommended the I advise builder to assess if this problem was under warranty and the charge was $165 for this assessment. The next morning the toilet overflowed and I called the builder and Roto Rooter to make the assessment, both plumbers advised that there was a clog due to personal items blocking the line (I had previously asked Alfredo if that was the case since the house was rented for a year) Alfredo had advised that was NOT the case subsequently Roto Rooter used the hole outside of the home unclogged the line and found baby wipes as the culprit. Choice plumbing diagnosis was wrong and cost me significant dollars due to the misdiagnosis, the weekend rate I paid was for a diagnosis that dd not address the next step of clearing the line through the maintenance plumbing hole on the side of the home and if addressed appropriately would have saved me from the overflow of the toilet that occurred the next day. I would not recommend this plumbing service. I should also note the Roto Rooter cost was much lower for the service and the estimate Alfredo provided for the toilet removal but since Roto Rooter was more thorough in their inspection the toilet removal was not required they were aware of the hole on the side of the house that was used to unclog the line.

Carolyn W.

Their prices are extremely high. Plain and simple. It was $265 to replace a kitchen faucet that had all of its parts. The worst part though was that they were not transparent at all, with unclear, verbal descriptions of the work and costs and rushed me to sign an iPad with no details for what was happening. We needed a faucet replaced in our kitchen. When I called, they couldn't tell me what this would cost (even ballpark). So they came out and told me there were rusty pipes we needed to change, and the total cost would be $295, this after he and the other team member with him had to go to their truck to provide a quote. I have had many quotes for things around the house like this and have never had someone have to step away to figure out the pricing, so that should have been my first clue. The price seemed high, but it included pipe replacement so we decided to just move forward. After accepting, he then said we had one of the parts already since it came with the faucet (you'd think he would have checked for that before providing a quote), so he'd discount our total quote by $30 since we had that. But I still thought based on what he said that he was replacing more than just a faucet which we provided. He did not. He was here for maybe 20-30 min max and charged that much. He didn't even test the faucet -- I had to. And he didn't walk me through what he did, which is common when someone works on your house, car, etc. Just explain what you did before I pay, and without me asking. This company and its workers should be more transparent by providing an itemized list of work + costs. It was verbal, confusing and deceiving. When I called back to complain, they said the normal install price was in the $300s, so we technically got a discount already (it's funny they had the pricing when I called back to complain but not when I was looking for quotes). They offered to send us $30 reimbursement and a coupon for future services. While an offer, we will never use them again and I could not recommend them less based on this experience.

Linda P.

Brice was an Excellent Technician--professional, knowledgeable, efficient and has very good communications skills!! He diagnosed the problem with our Hot Water Heater and repaired it. We are grateful to have our Hot Water back!

Francine F.

Called Choice and within 2 hours Javier was on his way. Once he arrived he assessed the situation and provided an estimate. We came to an agreement and job was completed in a timely fashion. Great job and highly recommended Javier. Thank F. Fox

Don W.

Had Choice come out for a service from our home warranty (AHS) for a leak behind a wall. What a rip off. Charge me $125 to remove a base board that took all of 1 minute to remove. My wife was home and could have removed the base board herself. Home warranty company sucks and this place steals your hard earned money. Never again. Do not recommend and will never use this place again.

Jeff D.

Excellent plumber resolved all of the issues promptly and courteously. I highly recommend this company!

Anna B.

They are the worst! Always have to have them out more than once. They put the sale of my home in jeopardy bc they failed to complete the permitting process. So 8 years later I have to call them to submit it correctly and they find some way to make it my fault- which is just awful customer service. AHS assigns them to us so that is the only reason I continue to use this business. In my new home I've now had them out on two different issues and Johnny just plain doesn't want to do the work. Uses the AHS doesn't cover something on some technicality with my description of the symptoms. Other companies we've used treat their clients right and troubleshoot the problem. He won't even do that. Laziness.

Sandra M.

We called Choice Plumbing because of a leak and they were right out. We had a very polite and knowledgeable tech name Johnny who explained everything in terms that I understood. He took pictures and showed me what was fixed as well as gave me suggestions with an future issues. He was very efficient and I would highly recommend them to our friends and neighbors.

Brianna L.

I was quoted an arrival time of 8AM-12PM. Noon comes around and I've heard nothing. I call Choice Plumbing and the woman who answers tells me that the person that is supposed to be here is installing a water heater at another location and should be done any minute. Cool. No big deal. It is now 3PM and still no one has showed up. I called Choice Plumbing AGAIN to see what's going on and the man who answers the phone says he needs to call the technician. The guy calls me back apologizing, saying that the technician is supposed to be finished at his current job in 15-30 minutes. Now you tell me???? I get it. It's not this customer service rep's fault that the tech is late, but at this point, I'm so angry from waiting all day that it took every ounce of me not to scream. On top of that, the rep hung up on me. They could have at least called me throughout the day telling me what's going on! Instead, I wasted my day sitting around waiting with no clue when or even if someone was going to show up. They finally showed up at 5 PM. 2 stars Bc at least Johnny was nice.