Choice One Plumbing

Alex B.

Working with Dominik and he's very helpful and honest. Appreciated his discussion and the work he provides. Thank you!

Alex C.

I really wish I could give this company a positive review. I am being understanding that with covid things are a little hectic. With that being said I think a 3 star rating is fair. I set up an appointment for a Friday and was given a 2-4pm window. I had to cancel plans and put things on hold as I really wanted my water leak repaired. I got a call from them around 5pm to let me know they could not make it but could reschedule me for Saturday 2-4pm. I understand with the pandemic things are thought for everyone so I agreed and moved on. Saturday I once again cancel plans and put things on hold as I wait around for the technician to arrive. 5pm rolls by and I decide to contact them. I was told that the company's office should have contacted me to let me know they weren't gonna make it but could try again on Monday. I politely declined and they apologized for the issues , but that didn't stop my pipes from leaking so unfortunately I had to post my review since this is where I found this company. Everything about this company seems reasonable (prices) so please don't misunderstand this review, my issue was with their dependability and communication.

Jeff R.

Dominick called when on the way and arrived ahead of schedule. Great experience, will use again!
thanks Choice One Plumbing

Brandon B.

Fred was great! On time, super responsive, and fast yet quality work on our vanity pluming. Highly recommend using Choice One Plumbing for your plumbing needs!

Tony P.

Choice One Plumbing will always be my # one choice when I need plumbing service and help. Their staff are all professional, courteous and helpful and their work-on-the-job is fast and thorough. We needed an extra part and they ordered it and brought it back out in record time. Absolutely the best!

Tammie P.

If you are in need of a well, do NOT MISS THIS REVIEW! Sorry it's longer but necessary. I was faced with being without water in two weeks unless I had found someone to drill me a new well. Even though it was an emergency situation, no one in Sevierville I contacted (and it was all of them I could google) would be able to get to me until a month (minimum) till early September. As a last resort I happen to check the BBB (Better Business Bureau) for an accredited business to contact. I was invited to message a company with details in case they were able to help me, so I did...longshot but I was running out of time. What an incredible stroke of luck! I sent the message about 7:15 ish and went on with my efforts actually not expecting to hear anything unless it was sorry too short notice. About 8:30 my phone rang I answered and it was Robert from Choice One Plumbing. He asked me if someone had sent message needing a well installed.I quickly explained and to my complete suprise he said ok, here's what I'm going to do...he asked if he could see if he could do any better on the timeframe and call me back before end of the day? I felt like this person was being genuine and I said sure. It wasn't 2 hours later when I got his call back. We can get you a well drilled in about two weeks he said. You may have a day or two without water but if you will give me this persons no. I will contact them to let them know you are getting the well as quick as possible and maybe he will leave your water on. What? You have got to be kidding! No one does business like this anymore. No one could care less I was going to be OUT OF WATER! This company did. Oh there's more. Next day he was sending me a quote to read over and sign if I agree to hire them. I couldn't get it no matter how many times sent. To stay on schedule he took pic. Text it I got it and it was going to happen. Wait, there's more... that was Tuesday. On Friday he calls me back. They are coming next week to drill the well. I'll keep you posted as to the day. I couldn't believe they were outdoing their own time schedule but they were, and did. The truck rolled in Monday am ONE WEEK AFTER I SENT MESSAGE AND BY DINNER THE WELL WAS DRILLED. That same afternoon trenching done pipes laid. Next day he even brought someone to double ck my power supply so I wouldn't burn my older house down. He said if my hands touch it I'm going to make it right. What a relief, and unbelievable relief. It all turned out well and he installed my complete system to take away the terrible smell, color, and taste that I had always had with the previous well. Tons of things that all work together MAINTENANCE FREE, all I have to do is add salt when one piece gets low every few months. ONCE IT WAS ALL SAID AND DONE I HAVE EXTREMELY CLEAR ODORLESS WATER NOW THATS BETTER THAN I EVER COULD HAVE HOPED FOR. I only thought I'd get rice for system not be able to actually AFFORD IT AT THIS TIME. Everything and more to end a nightmare of an experience I was having before I sent that message. Oh water pressure is now exactly as he said, better than I've ever had here before and it is. All this and the best part of all was I got him to pull the power to the old well ending my terrible experience with that a month earlier than I could have possibly gotten anyone else out to begin. I called the person suppose you disconnect my water and told him I had my well and I had done it for him. Goodbye. Thank God there is still a company who does things the way they should be. Easy from the moment we hired them. An experience we will never forget and probably use ONLY THEM ONCE THE ELECTRICAL AND HVAC DEPT.s are up and running. I do not remember when I have been so pleased at every aspect of a companies ability to do the job I needed it done. To do it right, finish it early, and have nothing but the highest thanks for all jobs done correctly....oh yes and as for customer service could not have been more on point. He answered my calls directly or called bac within minutes. Actually I told my husband I know he's very busy, I don't understand how in the world he does it. But he does. Always available and willing to explain anything I didn't understand or find out answers if he didn't have them. Most prompt customer service we have experienced in years. All I can say is call them, from that moment on tou are in the most capable impressive hands you can be. They will get it done and don't blink! Ha. Thanks so much Choice One you earned this review and our greatest appreciation.

Paula W.

Horrible customer service. Requested a quote for a whole house re-pipe, told me upfront cost of $79 for quote. Showed up on time, went over everything (tech was great) actually wanted to move forward with project. However, I never received my quote I paid for. I called the number 3 times 865-896-2770, same rude girl answers phone. I was always polite. Gave her email again just in case the guy wrote it down wrong. Called again she tells me she's walking out and will send it again later. Never received. Call again, this time I give her my work email (just in case), never receive. After 4 weeks you would think maybe after I keep calling they would maybe mail it or something..NO. I call again this last time and the rudeness really came out and I asked since I didn't receive what I paid for to please re-fund my money. At this point, I would never do business with a company that can't even supply a simple written quote and rely on customer facing issues with an unprofessional person answering the phone. Sorry but no thanks. Still waiting for my refund. :(

Dawn M.

I have to admit plumbers scare me. But Dominic was terrific. The job was big and messy but he got got it done. Dominic was very knowledgeable and I would use Choice plumbing again for sure!

Camber R.

After a horrible experience with HEP i called Choice based on the reviews i could find. Very glad i did. Talked to the same friendly person each time i called (had to call twice to make sure i had the right appt window), they got to me quickly, showed up on time after communicating about arrival times by phone, gave me an accurate estimate, and Bill the actual plumber was great: polite, quick, efficient, and new what he was doing. Will definitely call again.

Elaine H.

Steve came out to fix our toilet today after it had been leaking for several months. I am the director of a physical therapy clinic and have had several people complain about our leak after I had already called two other services to come out and fix the problem. Steve was able to find the problem quickly and was very pleasant to work with!