Choice One Plumbing

Wolf A.

These guys are the only ones that answered the phone today. They came out quickly and took care of my problem. They only charged me the minimum because it took no time to fix my problem. The cost seemed a bit high but given I would have had to wait til Monday, I suppose its ok. Brandon was very professional, got to the problem and fixed it in just a few minutes. Thanks man!

Brian W.

my water heater went out and i called Choice one plumbing to have them come fix it. I was told a plumber would be able to come the following day within a time frame. I arrived at my house 30 minutes before the time was to start and was told the plumber would be on the way shortly. I waited for 4 hours and the plumber never showed up before the ""time frame"" ended. I called the office and was told the owner would stop by on his way home. Then the owner called me asked what was going on and i explained to him the issue and he said ""oh you just need a thermocouple replaced"", I will have a plumber swing by in the morning and do that"" (after waiting for over 5 hours for someone to show up...). The next morning a plumber showed up, who seemed more interested my truck and what I do for a living than fixing my water heater. He followed up with the comment that he will likely not be able to fix the water heater. He had went somewhere and gotten a thermocouple that he tried to install but apparently couldn't get it for some reason. He insisted i needed a whole new burner assembly and when i asked if a warranty would cover anything he basically told me to call the manufacture bc he couldnt fix it and left without securing the water heater parts or putting the cover plate back on to protect the wires from being touched... i ended up calling another plumber who came out and looked and said he could replace the ""universal"" thermocouple with a genuine one but it WOULDNT be covered under warranty bc of the materials that Choice One chose to install. Additionally, because they didnt use genuine parts, any other parts needed wouldnt be under warranty. Eventually the waterheater got fixed by the other plumber. but when i called Choice one to discuss the $430 parts bill, they said they would call manufacturer and get it resolved. then began to ingnore all my of calls....

SynW3ll T.

I can't say enough positive about Forrest. Choice sent him out today and he got me straightened out in no time. Complete satisfaction!

Donna H.

My septic system was backing up, drains not draining. Had a service come out and tell me I needed a permit for a septic repair/replacement from the health department. Drains were working at that point. I live in Blount Co but almost to Sevier. Had the HD environmental come out and he provided me with a list of what needed to happen to correct my problems (field lines, baffles, etc) as well as a recommendation of 4 different companies, Choice One was on his list. I was unable to get anyone but Choice One to work with me, was told I lived too far out, they were too busy, etc. Choice One sent Donovan out the next week and I was immediately confident in his assessment and education of the problems. I did have some problems with scheduling the work, office was very busy but I understood---we had a LOT of rain those few weeks. I just kept calling them. It did take 30 days from the date of the estimate but Donovan did the work and I was really impressed by his communication with me and his dedication to his work. Another thing I noted about Choice One is they did not ask me to text them a picture of the permit. Instead I spoke to someone on the phone! No texting needed. I will call them again.

Sherri M.

I had an issue with my septic system not working properly. They sent Donovan to look at it. He arrived earlier than expected and had the issue fixed in an hour and a half. Repair was under warranty. Would recommend them for your plumbing needs. Donovan is knowledgeable and does a great job.

Adam M.

These guys are great. Especially these days when it can be hard to find someone able to come out and do a good job relatively quickly.

They were on time and they did their best to make sure the solution they promised is what they delivered. Even when there were some surprises, they still delivered. They had a few moments when they could have taken the opportunity to gouge me too, but they didn't.

Honest company that does a quality job, and easy to communicate with. They did a tough job and finished well. Very happy with the result!

R. M.

Needed a plumber to come out right away for a leak on a Friday. I called and was told that someone would be out within the hour and it would be a $99 fee that would go towards the work to be completed which was accurate. The only thing they failed to mention was that it was only for an estimate and they were booked a week out. The estimate was $1000 over what I got the work completed for two days later by another company. $99 for 10 minutes wasted

Kim H.

Very positive experience from the start to finish. Fred from Choice One Plumbing was very prompt and professional. I will only use Choice One Plumbing for my plumbing needs in the future.

John K.

My toilets stopped working, drains wouldn't drain water, and I was unable to use bathrooms, kitchen or the laundry. I first contacted Kelsey at Choice One. Right away she was very sympathetic and collected all my info. She then put me in touch with the owner, Rob, really fast. Rob called me within the hour and said he'd be out the next day; and said ""Don't worry we'll have you fixed up in no time."" The next day Rob called to tell me he's on the way; also letting me know some costs up front. Later, I hear him working on the septic and just getting the job done without delay. REALLY nice guy when we met, and he explained how things went wrong and how he's going to fix everything. Thanks to Rob and Kelsey, the repair job was quick and effective; everything works perfect. What a great team to work with and to trust with my plumbing issues. MUCH THANKS to CHOICE ONE! WELL DONE!! I definitely will use their services again.

Andy S.

I originally chose this company because of the reviews, like I always do with services I pay for.

It's been 37 days since my original quote was given ($6,920 for two bathroom drain replacements, a tankless water heater, and a replacement boiler drain for my washer).

We originally called for a leak in the master and a leak at the washer valve when closed. 37 days later, I still have both leaks and my tankless water heater has been replaced because the wrong size was installed originally. New plumbing was installed for the new water heater and was unbelievably hung with ZIP TIES to ELECTRICAL harnesses, metal PIPING, and around overhead support beams. I sent an email with pictures and grievances to the staffer in the office. I have had no shows, or re-schedules with this company about 6 or 7 times, and they were scheduled to come out two days ago and never showed, (hence the refund I asked for, and to the young lady's credit in the office, I immediately received).

Working with the individual plumbers was great, (minus the one who did the original work, we weren't home when the original work was done).
Dominick is knowledgeable and good at selling services but wasn't the actual plumber that did the job, so that was disappointing. Charles was honest and sympathetic to my frustrations and did an outstanding job replacing the smaller water heater that was installed by mistake.

All in all, communication at this company is non-existent, and working with Robert (the owner) is an absolute nightmare; the excuse was always guys calling in sick, guys quitting, or not having the personnel to come fix things after I had already paid the $6,900.

I have emails, phone records, and pictures to confirm everything that I've stated above. It honestly felt like a giant F U every time they didn't answer, they didn't show, or didn't call.

The board they have in the office tracking revenue and costs should have a column at the end that says customer satisfaction. It is telling however, that a column exists for ""reviews"" but not for ""satisfaction"". The ""reviews"" column as of today did have 0s all the way down which was also telling.

This is hands down the worst experience I've ever had with a company, which is sad when the intent was to hire local. I will probably hire a National company next time for the sheer accountability.

I do not recommend this company to anyone for any reason, and the reviews on here are skewed considering the plumbers get paid extra for every 5 star review they solicit.