Choice One Plumbing

Debbie M.

Fast service, completed the job quickly and let us know how much it would cost upfront. We'll call this company again if needed. Thanks for coming out so fast.
Tim M

Angel C.

I called this company to inspect my septic tanks and well (They don't do well inspection) But said they did. I was quoted $125 fee for a trip charge & to locate the septic tanks. It was told to me that it would be $300 per hour to inspect the septic tanks. The tank was never located, therefore no inspections was performed. Yet they proceeded to charge my credit card an extra $300 for a job not rendered. I have made several attempts to contact this company to get my money refunded with no return calls from the owner ""ROBERT"" This company lacks the customer service and the courtesy to properly communicate to it's customer. This company is clearly taking advantage of peoples money. My next step will be to report this to the Federal Trade Commission and Attorney General. DON'T DO BUSSINESS WITH THEM!!

Caleb M.

Brandon and the owner fixed my laundry mat that day. Isolated a gas leak, and did a great job!

Herman R.

I called this morning to ask to repair slow draining shower upstairs. They fit me in and Brandon was here in no time. He looked at the job, gave me a quote and explained everything that he was doing. He was very personable and Professional. He got done quickly and insured that there was no issue with his work. Price was very reasonable, I would definitely recommend them and would use them again.

Wolf A.

These guys are the only ones that answered the phone today. They came out quickly and took care of my problem. They only charged me the minimum because it took no time to fix my problem. The cost seemed a bit high but given I would have had to wait til Monday, I suppose its ok. Brandon was very professional, got to the problem and fixed it in just a few minutes. Thanks man!

Brian W.

my water heater went out and i called Choice one plumbing to have them come fix it. I was told a plumber would be able to come the following day within a time frame. I arrived at my house 30 minutes before the time was to start and was told the plumber would be on the way shortly. I waited for 4 hours and the plumber never showed up before the ""time frame"" ended. I called the office and was told the owner would stop by on his way home. Then the owner called me asked what was going on and i explained to him the issue and he said ""oh you just need a thermocouple replaced"", I will have a plumber swing by in the morning and do that"" (after waiting for over 5 hours for someone to show up...). The next morning a plumber showed up, who seemed more interested my truck and what I do for a living than fixing my water heater. He followed up with the comment that he will likely not be able to fix the water heater. He had went somewhere and gotten a thermocouple that he tried to install but apparently couldn't get it for some reason. He insisted i needed a whole new burner assembly and when i asked if a warranty would cover anything he basically told me to call the manufacture bc he couldnt fix it and left without securing the water heater parts or putting the cover plate back on to protect the wires from being touched... i ended up calling another plumber who came out and looked and said he could replace the ""universal"" thermocouple with a genuine one but it WOULDNT be covered under warranty bc of the materials that Choice One chose to install. Additionally, because they didnt use genuine parts, any other parts needed wouldnt be under warranty. Eventually the waterheater got fixed by the other plumber. but when i called Choice one to discuss the $430 parts bill, they said they would call manufacturer and get it resolved. then began to ingnore all my of calls....

SynW3ll T.

I can't say enough positive about Forrest. Choice sent him out today and he got me straightened out in no time. Complete satisfaction!

Donna H.

My septic system was backing up, drains not draining. Had a service come out and tell me I needed a permit for a septic repair/replacement from the health department. Drains were working at that point. I live in Blount Co but almost to Sevier. Had the HD environmental come out and he provided me with a list of what needed to happen to correct my problems (field lines, baffles, etc) as well as a recommendation of 4 different companies, Choice One was on his list. I was unable to get anyone but Choice One to work with me, was told I lived too far out, they were too busy, etc. Choice One sent Donovan out the next week and I was immediately confident in his assessment and education of the problems. I did have some problems with scheduling the work, office was very busy but I understood---we had a LOT of rain those few weeks. I just kept calling them. It did take 30 days from the date of the estimate but Donovan did the work and I was really impressed by his communication with me and his dedication to his work. Another thing I noted about Choice One is they did not ask me to text them a picture of the permit. Instead I spoke to someone on the phone! No texting needed. I will call them again.

Sherri M.

I had an issue with my septic system not working properly. They sent Donovan to look at it. He arrived earlier than expected and had the issue fixed in an hour and a half. Repair was under warranty. Would recommend them for your plumbing needs. Donovan is knowledgeable and does a great job.

Adam M.

These guys are great. Especially these days when it can be hard to find someone able to come out and do a good job relatively quickly.

They were on time and they did their best to make sure the solution they promised is what they delivered. Even when there were some surprises, they still delivered. They had a few moments when they could have taken the opportunity to gouge me too, but they didn't.

Honest company that does a quality job, and easy to communicate with. They did a tough job and finished well. Very happy with the result!