Chinook Plumbing

Nick B.

Woke up the other day to find out we had no hot water. Called Chinook and they sent their guy Kip to work on our problem. After some troubleshooting, it turned out the hot water heater needed to be replaced. Kip made arrangements to be there the following afternoon with a new one. He surprised me with a call in the morning saying he'd be earlier than he had expected. He arrived at my house soon after and in a little more than an hour the new unit was installed, and the bill hit the estimate exactly.

Both Kip and the woman who I spoke with on the phone were friendly and professional. All charges were explained beforehand, and they took care of disposing of the old heater for a very nominal fee.

Dustin S.

Great timely service - great follow through - pleasure to work with - great value!

Plumbing emergencies are never fun and it's not the type of thing anybody enjoys spending money on. When they happen, all you really know is that you need to get it fixed - and hopefully fast. Everyone at Chinook Plumbing seemed sensitive to the fact that I needed help fast and got the job done! The plumber was friendly, skilled and efficient and left the work area in great condition. Because I was desperate to have the issue fixed, they probably could have charged anything they wanted. They didn't take advantage of my vulnerable situation - the job was done well, and the pricing seemed fair and ended up being a little less than the estimate.

I'm a business owner and take pride in treating customers with respect and integrity. I love working with businesses that share those values - thank you Chinook Plumbing!

Justin U.

Solved our very odd plumbing issue and were helpful and professional throughout.

After a backup was cleared by another plumber I had Chinook out to scope the line and ensure we fixed the real problem. They found a 3' long metal rod in our line that was the true source. It took some ingenuity to get it out. Could have been a very expensive project, but they treated it like their own and found a way to remove it with only a few hours work, resulting in a much easier bill to handle for me.

Though they couldn't come immediately, they arrived when we scheduled and were a pleasure to work with.

No N.

I've used Chinook 3 or 4 times now and every time, I'm left feeling like I've been financially reamed. The guys who have come out are always kind, but I get the impression that I'm paying more into the business than what goes to the plumbers themselves. I'm going to start looking elsewhere. I really thought it was just that I always had tricky jobs, but this last invoice was the last straw.

Jesse (the owner of the business and the plumber that came to my home) was not pleasant to talk to- not even about the job. His arrogance and complete disregard for my concerns was a major turn off.

Scott I.

When my hot water heater burst I had no idea what to do. Thankfully I called Chinook Plumbing and Terry helped me through the entire process. We had a new hot water heater installed the next day and they did an amazing job. The best part about them is that they are real people just like us and they understand how stressful these unexpected things can be. From the bottom of my heart I just want to say thank you to the entire Chinook Plumbing team!

Jp K.

Northwest natural gas referred me to these guys. I needed to get my hot water heater lit and the igniter had quit. They said they would order an Igniter for me - that was fine. In the meantime while waiting for them to get back to me I repaired my water heater using a weber igniter and cleaning the Air intake. I must have missed a call from them, since they sent me the part and a bill for $58.00 -- for a part I found on Amazon.com for $3.99. I sent them back the part and the bill and Jesse from chinook plumbing threatened to send me to collections if I didn't send them the money. So, if I could give zero stars it would more accurately reflect my level of content.

J V.

They sent an unqualified individual to my home. They billed me $500 for when this individual, whom was unauthorized, removed my toilet, kitchen and utility sink while I was not home. Over the phone I had asked to have a plumber to replace pipes but was talked down to the ""cheaper"" alternative of having my main line cleared out. The drain technician could not find my main line or let alone clear out and told me to call a Plumber for which I asked for.

I have had good experiences with this company twice before but will never go back to. I'd rather pay to have someone from Portland work on my home. This individual left my house full of mud, billed me for time on the phone, billed me for travel time and told me to ask for a plumber. I was specific over the phone saying I wanted pipes replaced and was talked down to what ended up being a nightmare. ~$300 for a fix the next day, $500 for Chinook Plumbing to leave you with a leaking toilet.

Ron B.

Booked an appt with chinook to repair a hot water heater.
They came recommended by a friend. They did not return two voice messages. Once I ""caught"" the gal at the office she booked us over a week out. We waited a week with little to no hot water.
The day before the visit Jesse called and asked for pictures of the system. After reviewing the system in our 7 year old home (a simple propane based water tank replacement ) he decided he was cancelling my appt for the next day as they were overbooked.
The told me later he was simply taking the day off and couldn't help me with the repair.
We are now going on week two with no hot water and trying to schedule another plumber.
Thanks chinook plumbing for wasting our time waiting for a cancelled appt.
enjoy your day off.........

Chad T.

Very professional, the woman I spoke with on the phone was very helpful and understanding. The plumber that came was efficient and helped me understand what the problem was and what he was doing to fix it. Will definitely use their services again.

Kathleen K.

Super professional! Got the job done quickly and took the time to really explain and show me what the problem was. Thank you for quick, courteous service. Couldn't expect more!