Chilli Willie Plumbing HVAC & Mechanical

Chris P.

Be very careful of these guys. They are a lot of talk and will try to convince you need major repairs if you have a problem.

Recently had a problem with our HVAC system and called these guys up to take a look. Their ""free consult"" wasn't even free and they charged $200 to just take a look. They came off as condescending, arrogant, and unprofessional. They had this mansplaining attitude that seemed like we were the idiots. They wanted to replace the whole system for upwards of $10k. Luckily we were wise and found someone else who did a professional job for thousands of dollars less. They will also find other things that supposedly need major repair in your home. Don't trust these guys.

Kimberly B.

We had Chilli Willie install central air in our home, and we could not be happier with our experience. Professional, responsive and courteous team that was always on time. I highly recommend them for any HVAC needs.

Debbie M.

Hello, I received this recommendation from Melrose MA FB page. I had a leak in bathroom faucet that was leaking into the basement. They were able to squeeze me in Tim and Justin were amazing. They fixed the leak, vacuum the water up. In the basement they saw wires were not connected properly. I also had them install a new garbage disposal. In doing this they realized my fuses were not working and fixed them. I had thought a light was burned out and ny microwave was broken Nope they were not working because of the blown fuses i did not knew needed to be fixed. They spent more time with the garbage disposal hook up than the leak. I would highly recommend them Honest and professional

Veronica R.

I needed a sink in my salon to meet the guidelines and the space im renting is a bit old and some plumbing needed to be updated and swapped! I had 2 other plumbers come out and check it out and put me on the back burner ... then I had Steven and Jarod come and take a look they gave me an estimate and started the work right away (which was a great price! ) they personally would contact me and also worked on the job with there awesome team I am so pleased with the customer service and how they executed the job properly and efficiently! I would highly recommend and any other jobs I know where to go to!

Stefanie I.

This is the second time I've used Chilli Willie and I can't recommend their team more! Stephen, the owner, is so reliable, reachable and communicative. He is very transparent with whatever work he sees needs to be done and instills trust you'll get good quality work. This is the second time Anthony has come to my home to do work and at this point it's like seeing an old, trusted friend. He explains everything to you and ensures that you'll be taken care of.
Highly recommend this team. Great price for great work.

Shannon R.

Avoid this place at all costs.
In short:
-They're non-responsive: I haven't gotten a call back or response to a text or email since they completed the work at my house at the end of last summer.
-They're unprofessional: The owners (Steve and Jared) argue with each other and act like teenagers. I refused to pay a final (unanticipated) charge and asked that they call me so we could come to an agreement and they haven't called me since.
-Service plans are not honored: I've made several requests for service or with concerns about the existing units and no one has responded
-Misleading: I was invoiced for a subpanel for electric, but am told by a subsequent electrician that there doesn't appear to be any subpanel installed. Not sure what the cost was for that, but I didn't get it.

I had a/c installed consisting of 2 mini-splits on the first floor and vented a/c on the second floor. ($18k) The second floor vented a/c never cooled the rooms sufficiently and it turned out to be because whatever was installed never had the capacity to do so. Jared and Steve admitted that they were in a lawsuit with the a/c manufacturing company(?) because of the misinformation they were given(?) Whatever the case, they came back and added mini-splits in the upstairs bedrooms at no further cost to me in order to solve for their mistake. My initial request was that they remove the upstairs work and refund me, but that wasn't an option from their perspective. They left the vented unit and vents in place, but added mini-splits in each of the bedrooms (that I never wanted in the first place) without removing any of the vents in the ceilings since technically they would still work? Its an eyesore now. Given that there are now mini-splits in each of the bedrooms, I asked if finally they could at least shut off the vents in the 4 bedrooms so the vented a/c would be directed only in the bathroom and hallway (which didn't get mini-splits).
They agreed to do this but later came back with an additional bill of over $4,000 which I never agreed to and they never provided any sort of estimate. My assumption was that they would merely be closing off 4 vents, which would redirect the cold air to the remaining 2 vents (bathroom and hall). Of course I don't know HVAC, so it might have been in their best interest to lay it out for me to explain the effort and cost before beginning the work to make sure I was willing to pay an additional 25% of the original price to ultimately fix what they failed to deliver in the first place. I have placed at least 20 calls, emails, texts since the work was completed and have never, NOT ONCE, received a reply. They are clearly fed up with this job and are angry that I'm disputing the final $4,000 and so they've written me off completely. Not honoring the service plan, not communicating at all. This was the biggest mistake I've made financially. DO NOT USE THIS PLACE. If everything goes well, it sounds like you'll be happy. If everything doesn't, IT WILL BE A NIGHTMARE. Do you want to take that chance???

Phil S.

Our steam boiler was dying, and it needed to be replaced. I called a handful of plumbers who supposedly specialized in steam. Half never got back to me, the others gave me prices all over the map. I chose Chilli Willie for a handful of reasons:
1. They got back to me immediately, made an appt, and showed up on time.
2. They weren't the cheapest nor the most expensive. They clearly explained what needed to be done and quoted a fair price.
3. Their staffpeople were AWESOME, super-respectful about wearing masks, taking care of the premises, and always being on-time.
After they installed it, they stayed in touch, came back to inspect the boiler, and gave me maintenance instructions.
And lastly, Steve and Jared, the owners, are just plain nice people.

Joanne M.

Great service on a shower installation, prompt arrival, courteous employees and clean up was perfect ! Would definitely recommend.

Roberta C.

Made an appointment with Jarod to have my heating system serviced. No one showed up or called. I called. Was told someone would contact me. No one did. Called again. Finally received a call from Steve (?). I asked why no one came . He was quite rude. Claimed he had no idea who I was and there was no appointment for me. After a few more back and forths, he hung up on me. Very disappointed in their lack of manners and customer service.

Kenneth C.

Had some nice work done at a reasonable price. John and his apprentence were polite and professional. Needed a dryer vent installed as well as a flow control valve replacment. Would use again.