Chicago Sewer Experts

Rocky D.

I have used Chicago Sewer before, and they always take care of the problem, I had to call them the Saturday before Christmas, and they came right out, probably within a half hour, unfortunately the tech couldn't get the prsolved but worked hard to, i couldn't give him more time as i had to pick my 90 year mother up from the hospital to be sure we had Christmas at home. Well, on Tuesday the 26th, Tommy, who has been here before, met me here and said lets take a look well he sent the camera down the line, and just as I suspected the problem that we talked about previously and thought we could maintain with a prevented maitance program was now an issue. So we scheduled to dig up the problem area the next day. While they may not be the least expensive, they do what they say they work hard to get the job done and get you back to some normal life. Tommy is quite a hard worker and dedicated to making his customers happy

Yolanda M.

These guys came out super fast after I contacted them on a Saturday morning using Yelp! Mike was kind, patient and knowledgeable when explaining the issue and approach to resolve it.
Within an hour they already resolved the issue that another company was quoting me $6k for. I'm so grateful for this honest, professional and reliable company! We have saved a ton of money thanks to them!!! I will definitely use them in the future for all our plumbing needs.

Brian W.

An awful company run by apathetic cowards whose contempt for their own customers is outmatched only by the incompetence of its employees.

The employee who answered my call told me it would be $85 for an after-hours visit for which I was ultimately charged $185 (more than 2x the price originally told). On that same call I asked the employee to confirm whether, if my leak was indeed caused by my dishwasher, whether the plumber they were sending possessed the tools and ability to fix the issue, to which the dispatcher responded in the affirmative. The plumber came and couldn't fix anything at all. What was the point of even sending him?!

I never would've had this company send a plumber over after hours if I knew the real cost was $185 OR if I had known the plumber couldn't fix the leak. I called back the next day, a Saturday, and described my extremely disappointing experience to the weekend dispatcher, and was told by THAT employee that the company would get back to me on Monday. It has now been six days since the company was supposed to contact me regarding my awful experience, so here I am, sharing my experience with you, dear reader.

Honestly, I have no idea how this company has over a one-star rating.

Based on my experience, the company employs incompetents who don't even know the most basic aspects of the services they supposedly provide, and the company's management doesn't respect its customers, assuming the weekend dispatcher even conveyed my issues to them.

The plumber was a nice enough guy, and I don't think it was his fault that his dispatcher put him in an impossible situation and is generally atrocious at her job.

Next steps are to file claims with the BBB and the Illinois attorney general for consumer fraud. I just noticed the business manager's smarmy reply to Keesh C.'s review. Frankly, I'm amazed because I had thought until now they were incapable of responding to calls and messages!

Louie N.

2 days ago I requested a free estimate to clean my sewer basin via telephone with Caitlyn. She stated a tech should be at home between 10a-12p yesterday though tech, Johnny, didn't show up until a few minutes after. I was ok with that since Caitlyn called beforehand and informed me of tardiness. Johnny was nice, friendly, professional. He stated it would be $650 to clean it and that it wasn't as bad as some of the others he has seen. The quote is in the same range the prior 2 estimates were. I liked Johnny's vibe better. He left and I called the office and was told they could do it in an hour. Of course I agreed. 1 hour and 12 minutes later Johnny came with the crew that cleans the basin. They were nice too. They were in and out in 30 minutes and my basin looks way better minus that smell. I would use them again. (I took pics of sewer but didn't come out right).

Samuel D.

Appointment was confirmed like 5 days in advance, texted me day before they cancelled appointment. I was hoping to get an estimate on work I need done

Sonia F.

Made an appointment with this business via yelp & was expecting someone on a Saturday 10-11. I called & was told that they were running late and that someone would get to me soon. I waited until 1:00 called again only to be told that my appointment was scheduled for Sunday 10-11. I understand mistakes happen so I took the Sunday appointment. It is now 1:15 I have not received a call or a message. I shouldn't have to hound people to give them business. The lack of professionalism is just unbelievable.

Angela J.

They were very helpful in getting our issue with the sewer pump resolved. Would definately reccoment them in the future.

Frances B.

I wouldn't even give one star. My first time dealing with them: I called them to request service since they seem to have good reviews on YELP. Explained my situation. Though it was not necessarily an emergency, they said they could send someone out the same day: ""plumber will be there between 6-7pm."" I was told. 6pm, 6:30pm and 7pm... came and went. No show. Not even the phone call. First impressions are everything. I won't ever call them again.

Eric H.

***DISHONORABLE COMPANY***

I HIGHLY DO NOT RECOMMEND this company. The company quoted $1.2k to put the drain to my basin; however, they did NOT honor their commitment and wasted my time. Instead, gave some BS reason to get out of it.

06/26/2023 - Canceled the appointment because they claimed 2 emergency calls which had priority over my work. They rescheduled to following day.

06/27/2023 - Canceled the appointment because they were too busy. they rescheduled to 07/07 because I was out of town.

07/07/2023 - Canceled the appointment because they made up some BS excuses why they couldn't do it. One of the reasons was that my basin was in bad shape, I told them that 2 plumbers and 2-month old home inspection report disagree with their assessment.

Antonio O.

Great job!! Mickey was fast and excellent quality work.
Due to the flooding rains I had water and drain was clogged, but he came and fixed it.

Thank you and will use them again.