Chicago Sewer and Drain Professionals

Lauren W.

I wish I could give more than 5 stars! First of all, Thomas and his team are the third plumbers we had come out after buying a gut rehab back in 2019. We had flooded MANY times since then. It was a literal nightmare over and over. No one could ever find the issue and fix it once and for all! We would have saved ourselves a lot of pain, money, and heartache if we had found this team first. Finally, NO flooding. Thomas came out the same night I called him, because it was raining and he wanted to see if he could figure it out as it was starting to make puddles in our basement. We did not have an appointment until a few days later, but he called and cared so much about our issue and said I will be there in a half hour. No charge! He then got his crew out there within a few days starting on one of the two problems that NOT ONE other professional figured out. Then after both projects were done, he went over the top to help us once again, by agreeing to fill our concrete that had been dug out due to one of the projects. He felt the concrete companies were charging us too much and they fixed the sidewalk themselves. I promise that I am a very particular customer who had extreme basement flooding and we will never trust anyone else again! This company should be the first place you call if there are any issues at all or you just need an honest plumber.

Chanay W.

Thomas is extremely unprofessional! I was calling this company out every 2 to 3 weeks for emergency plumbing services because the floor drain in my business was constantly overflowing with sewage. The plumbers that came out were always pretty helpful but whenever one of them would mention that the issue was in the mainline, I would call the office to follow up only to have Thomas contradict whatever the plumber said and argue with me that people were flushing paper towels down the toilets. The last straw in dealing with him came when Thomas promised that he would send me the video taken by the last plumber after he came back from the field but I didn't hear back from him. When I called a couple of days later to follow up, he blamed me for not calling him back sooner and stated that the video was no longer available and said that I should've asked for it the day of service...which I did! After paying them nearly $2000/mo in emergency service calls, you'd think the customer service would be much better but after having to argue with Thomas multiple times on the phone, I eventually hung up on him after stating I would take my business elsewhere. I do NOT recommend!

Steve N.

These guys were great at assessing and solving our problem (mainline clog). They were very thorough and hydrojetted the pipe all the way to the city sewer and showed me the video identifying the problem areas that may need repairs in the future. They spent a few hours working on the job and remained patient and thoughtful all the way through (which is impressive considering the nature of the task). Price ($875) was much better than some other estimates. Highly recommended!

Jessica J.

They responded to my message quickly. Once I was ready to make my appointment, it was easy and the time that I requested was available. There was an issue as far as meeting at the time that was selected but sometimes technology fails us and I wont fault them for that. Once the issue was brought to their attention, it was resolved right away. Dan came out and did a great job. He was thorough in his explanation of the issue as well as the solution and got it done it one visit. I would definitely recommend this company but would just suggest confirming your appointment time the day of.

Robert P.

I called Chicago Sewer and Drain Profesional because I had sewer backing up in my basement. They came out the same day and solve the problem. Very friendly and professional people.

Jorge L.

David was great. They came right at the time they said and they were really professional and efficient. I had bad plumbing companies before but with them was a total different experience I will definitely use them again.

Laurie R.

Dan was fantastic and professional. They gave me an estimate on paper, explained what they meant, came in very competitively priced and were an absolute Breeze to work with. They also gave me a real appointment time, not a window, and showed up right on time.

I have trouble understanding voices on the phone, so being able to do business almost entirely in text online was fantastic. Cheers to the office person I was working with through Yelp.

Liliana Q.

Thomas and Dan were professional and responsive. We had a leak issue from our first floor to the basement and Dan had great availability. He came out and fixed our issue- was very thorough and helpful with other questions we had. I will definitely be calling them for any future plumbing issue. Thanks again Thomas and Dan!!

Judi S.

Yelp is the best. They responded asap and came out a day later. Understood the issue right away and that I wanted Toto parts for the repair. Bought them from the nest place and texted/ called when done. Probably more expensive that the others who responded but I felt confident and it was DONE!

Maria R.

Courteous, responsive, timely and quick. They cleared a persistent clog in the kitchen. They rodded deep through the pipe and had it perfectly flowing in a short time. Cost was fair to have my kitchen back in order. If you want to get your issue repaired fast call these guys!