Chicago Sewer and Drain Professionals

Kate Y.

I had water coming through a light fixture in my bathroom one morning and expected to need my ceiling opened up to repair a pipe. They were super responsive and came exactly on time. They quickly figured out that our upstairs neighbors needed to caulk their shower and answered all of our questions patiently (I had many!) and gave a referral for someone to help with water stains. So friendly and professional!

Shannon L.

Chicago Sewer and Drain Professionals were amazing! I contacted them via Yelp late at night about a leaking sink. They responded within hours and arranged to come by the next day. When they came they were able to figure out my leaking sink in just a couple of minutes, had the supplies to fix it on hand, and offered to look at another slow draining sink in my bathroom while they waited to make sure the fixed sink was no longer leaking. They also gave me so many great tips on how to handle clogged sinks in the future. I can't recommend them enough! I will definitely call them the next time I need plumbing help.

ERINN M.

Fantastic experience with Thomas. On time, professional, diagnosed the problem, and fair in price. He is very good at what he does and gave us photos every step of the way. Could not give a higher recommendation. Had a plumber I loved that moved away this year and I'm thrilled I have found another. Good people, trustworthy and good at what they do. Cleaned up when done too, beautifully.

Ellen P.

We had a nasty problem with our plumbing. Apparently, when the house was built 77 years ago, there was a problem with the pipes underneath our basement floor, which came to a head and caused drainage problems in our basement bathroom. Two different handymen were unable to unclog the pipe, so we called in this company. They were incredibly patient and professional, moving from a simple fix to more complicated, and finally doing the necessary work of digging into the basement floor. Throughout this whole effort, they were extremely courteous, concerned about bringing dirt into the house, and communicated with us regularly about the progress of this project. I highly recommend them. And, they like brownies.

Erinn M.

What a complete professional, honest, accurate and very reasonable price conscious company! I was frustrated as I had sewer water coming up trough a drain in an apartment that I rent out so I had tenants that were anxious and it was below zero out. The response I got came in less than 2 minutes, they were there and accurately discovered the pipe issue. Thomas both explained to me and my tenant Matt where the issue was, I got a video of them traveling through the pipe with a camera and 15 still pictures sent to me so I could be aware of the progress and what was happening. Thomas and his crew, fixed the issue, was honest about what could also be another issue, which it wasn't after they completed the job. Showed to another plumber who was very impressed with the video, agreed with the issue and was also very impressed with the price we were told and exactly where the job landed when all was said and done. I'm so happy I found them, can't express enough how complete on all levels our experience was. When done, cleaned everything up too!

Laura P.

We had an emergency where our pump for our basement toilet stopped working. They responded right away, gave us a quote and came the same day, a Sunday. They replaced our pump quickly with no surprise charges. They practiced social distance and wore masks. Very pleased and would use them again. They install quality pumps too, no cheapies.

Joseph K.

Great experience all around. Quick response, easy to communicate with by text and phone. Showed up the next day, right on time, and got the job done. Highly recommend.

Emmanuel C.

Truly an amazing company. I originally called Chicago sewer and Drain for an issue I was having relating to my furnace drain in the wall. My home warranty company later assigned their own technician, so I cancelled my appointment with Chicago sewer and Drain. The company selected by my warranty, didn't do anything so I called Chicago Sewer and Drain back and they were able to come same day. That was truly amazing. With in a matter of minutes he was able to diagnosis the issue and give me an upfront transparent price with no hidden hourly rates or fees. The technician was honest, transparent, and confident. I also forgot to mention I'm active duty military and this is a rental property, so we were able to complete the entire experience via phone. He additionally documented his work by allowing me to see the issue via video and to hear the problem. I've never had any technician go above and beyond like them. They are trustworthy, honest, fair and I will use them again and highly recommend.

Kylana G.

The condo building I live in had a serious sewer backup issue that impacted two garden level units. We called around to a few places, and Thomas was quick to respond to the initial request. We spoke one evening, and he was out out the next morning (with a couple of employees) to diagnose and provide solutions for the issue. We did our due diligence by getting estimates from a few other vendors, but went with Chicago Sewer and Drain Professionals as they provided the most comprehensive fix, with plenty of details on the process. Thomas was also very patient with the many questions we had.

As the company name says, they really are 'professional'. Everyone was polite, and focused on their work. The job was done within the expected timeframe and for the amount quoted. Chicago Sewer and Drain Professionals got the things done for a great price, and I highly recommend them.

Need more details? Here's an example: When getting a quote from another plumbing company, I described what Thomas and his team did to diagnose the problem. The rep for the other company looked at me and said, ""Oh...they (referring to Chicago Sewer and Drain Professionals) were using some of the best equipment possible. I don't even have that sort of stuff on my truck. If that's what they found, then that really is the issue"". It helped our HOA make our decision on who to go with, and we are all very happy with the results.

Do yourself a favor, and just give them a call.

Patrick H.

Thomas and crew came out on short notice and gave me a very reasonable quote. I had already received two other quotes and went with Thomas. They took care of a sewage backup that day and were kind enough to come back out a few days later to flush one more time. I would definitely use Chicago Sewer and Drain Professionals again and will be recommending them to friends and family.