Chet's Plumbing & Heating

Katie E.

We used Chet's years ago when we built our house and decided we needed a master bath remodel so I was excited to see what they had in their show room. I was greeted by the most condescending person I have ever met, told ""I needed and appointment,"" and basically given the brush off. No asking if I would like and appointment. I had a couple of questions for her and she left me frustrated and feeling humiliated. I simply walked out. I was so upset that I called the owner, who told me they would take care of it. Don't know if they did or not but I will never subject myself to that kind of behavior again.and neither should you!! If that is the way they treat people coming into their business I would hate to see what they do after they have your business.

Steven O.

I called for a quote to clean out my sewer line which had backed up a little in my basement. Receptionist told me $95/hr and should be able to get it done in an hour. While 2 service guys arrived to repair the problem, they had to remove the basement stool to clean the line. I asked the service guy how much to install new valve on toilet while they were here. Guy said about $50 and I OK'd it. They were here a total of 1 hour and 5 minutes. There is a travel charge of $10 to allow for travel time to and from my home according to their service manager. Their shop is 1.8 miles away. I was charged for 2 hours with a total charge of $490.00. After calling about the bill their service manager offered me a $50 reduction. I said I felt $100 would be more fair. He said he would talk to everyone involved and get back to me. After admitting I was mislead by his receptionist, he said all their policies were followed and now was offering me a $25 credit towards future services. I told him they would be the LAST people I would use and hung up. Apparently misleading their customers is also one of their policies. On a side note, their service man Dave was probably the most rude and arrogant service person I've ever had in my home. I would not recommend this company to anyone.

Chris W.

Remodeling a house my daughter bought just off campus in Stevens Point. I needed help after cutting a pipe and discovering there were no shut off valves.
Dave showed up and quickly placed three Pex shut off valves.

XL V.

We used Chet's twice: Once to get a brand new water heater and once to check out a leak. I have read mixed reviews about this company. Unfortunately, some of the negative reviews are true. The first time they came by, we had better luck with the service when communicating with the main guy who helped to schedule the appointment. He made sure to call me and collaborated with me to find the best time to come out. He was pleasant. However, that changed when the two repair men (different men) finally came out, I was not home but had someone there to receive them. I was told they were rude and condescending and stood around chatting with each other for awhile after the work was done. This would have added to our bill because they charge by the hour. The second time they came out to service us, there was poor communication among the staff and they went to the wrong address. Dan wasn't very professional and was short and curt with me when I tried to tell him he was at the wrong address. I think his response could have been more professional as there was no need for him to be that way. Just because there was poor communication amongst the staff doesn't mean he should be agitated with the time he spent driving around. When Dan arrived at the correct address, I was told he was short and curt, again, with the person who received him. Unnecessary. I do have to say the receptionists who took my calls were both pleasant even though some reviews said they were rude and condescending. So in conclusion, based on numerous reviews, this company needs more training in customer service!

Joseph L.

I had a very specific need that I was referred to Chet's for that I was told was an insurmountable problem. They knew how to get the part and how to help me right away. I appreciated their professionalism and made me feel important.

Tom G.

BE VERY CAREFUL OF THIS BUSINESS!!
I called to have a hot water heater installed (installation only).I was told that ""a plumber' (singular) could be sent next day (I appreciated late request accommadation) at a rate of $80 per hour. I felt that sounded reasonable. I agreed. Chet's plumbing sent TWO plumbers and charged FULL RATE for BOTH. A very easy install took 1.5 hours ( seemed long for TWO, but ok).
They also removed old heater (grateful). When argued/questioned about the $387 bill for an easy install ( old one unhooked and drained, new one out of box and setting right next to it) I was told OSHA required the second person. A GOOGLE search turned up NOTHING of what I believe this as a bogus claim). Chet's agreed to lower bill to $300. MAKE SURE YOU GET AN ITEMIZED ESTIMATE OF EVERY SINGLE CHARGE THEY WILL BILL YOU FOR BEFORE AGREEING. I BELIEVE THEY ARE SLEEZY AND NOT TO BE TRUSTED.
PLEASE NOTE:
The quality of the work is not in question. The work was professionally done. My frustration is with office performance/practices of this business.

Jesse D.

UPDATE: Moving to 3 stars, was contacted by Chet's and have been informed that there must have been a misunderstanding between the off hours tech and myself because their off hours rate is $160.00 per hour and they need two techs due to safety protocol.

ORIGINAL REVIEW: Giving Chet's 2 stars only because I truly have not had any work done by Chet's.

This last Friday night, prior to having a family party at my house, I found myself in the terrible situation of having a drain backup in the unfinished portion of my basement. Looking to utilize a local company rather than a larger chain like Roto Rooter, I decided to give Chet's a call (with the full understanding of it being off hours). With that being said, I was eventually able to connect with Chet's off hours tech and was told that for them to stop out during OT hours, it would be at a rate of $320/person and they would be bringing two techs - for a total of $640. It was an immediate turnoff as Roto Rooter had already quoted me half that price. Unfortunately, I won't be giving Chet's another call due to this experience and will have to look elsewhere for plumbing services within Stevens Point.

Justin N.

I was a repeat customer. I would not recommend Chet's plumbing to anyone.
Overall my gripe is from a second interaction. I needed a new dishwasher installed. My cupboards never had one installed before.
I called Chet's and told them I had a new dishwasher installation. There wasn't one before. Chet's customer service affirmed me on the phone they could do it. When the plumber came in he measured the cabinets, not the space with the face plate that screws off, and said the dishwasher wouldn't fit. He then went on for 20-30 minutes about how I needed a carpenter and gave me a name, and a price of over 500 dollars to replace my counter-tops to make the cupboards and dishwasher fit in the requested area, nothing about plumbing. I suggested a few other spots if he wasn't comfortable installing the dishwasher next to the sink and he flat out said ""I'm not going to do that.""
I told him that if he wasn't going to do any work or install the dishwasher he should leave. He said I would have to pay for the hour of work. An hour of work which he didn't do any plumbing, also known as his job. The only thing he did was look under my sink and go ""Looks like it's all there."" I paid for his time and he left.
I called later on in the day and asked for management. The manager that called back didn't provide any real customer support in fact I only got yelled at, insulted, interrupted every time I tried to explain anything, and belittled.
When on the phone with the manager (a guy noted in other reviews as having very poor customer service) he kept asking me ""What do you want, do you want me to send a guy and just jam the dishwasher in place, do you want me to ruin your cabinets? Is that what you want?"" He was saying very aggressively and interrupting me over whatever I was saying, not a tone or attitude where you would invite a person over to your house with. I had to take a lot of deep breaths from all the berating he was doing to keep calm.
The manager kept talking over me, he got to a point and asked ""What is it you wanted him to do?"" Well for starters you're the experts, you're the plumbers, if I knew what he was supposed to do why would I hire you? He kept repeating this until I said ""You're the expert's, you tell me!"" I followed that up with ""I know you have professional's and in fact I was very happy with the first person that did some plumbing, however this guy came over and didn't do any work and I still paid for his time.""
After what felt like an eternity on the phone with this manager finally asks me a question related to the reason I called, plumbing, ""Well I guess we never covered this what was the size of the drain pipe?"" He goes on to explain all the work the plumber could have done. So why didn't the plumber do all this work you're explaining to me over the phone? Needless to say I didn't invite them to do any more work.
Let me ask you this, if you are a customer service company and you use bullying tactics you should not be a representative of a company or said company should not be in business.
In the end I never called a carpenter or another plumber. I installed it myself. I moved the open cupboard that was on the left of the space out. The corner was just a wooden face plate. Nothing got damaged and the dishwasher fit. In fact I have extra space that I am putting a nice looking wine-rack into my cabinets. I went to the local hardware store and got the pieces and tools tools for the job cheaper than I paid for the hour of ""no-work"" from them.

Adam R.

Rude service. Requested a quote for a water heater. Technician spent time trash talking previous installer which was funny since Chet put in the last water heater. When he discovered this there was a lot of back peddling. No quote was ever given but we were made aware several times during the visit that they were not shy about applying liens too late passing customers. It has been over three weeks and still no quote. We obviously went to another contractor. All in all just very disgusted with experience from Chet's

Karl K.

Horrible place, sold me defective parts and refused to replace them. Worst customer service Ive ever had as well.. Please don't go their!