Chesterfield Service

Lori C.

Adding to previous review. They continue to call and badger me to buy more services. Do yourself favor and do not use this company.

C. T.

We used chesterfield plumbing service. We were very pleased. All the people involved were very courteous and respectful of our property. We had a very big job. All the rusted cast iron piping removed. Price was expensive but fair. I would recommend them.

RM P.

Stay away from this company!!! They will charge for doing nothing. Asking for an estimate will cost you $119. What a scam! Most of the company gives free quote but this one, will charge you just to look. Tsk... tsk.. Tsk...

C L.

First time I used this company was fine. They always charge about $119.00 just to come out to the house. Any work needed is additional cost.

The 2nd time I called them was for a toilet that I bought to be installed. The receptionist quoted $119.00 to come out but as usual couldn't tell me how much toilet installation would be. (Funny, another company gave me a complete quote on the phone).

So they ring the doorbell, I showed them the new toilet (pretty standard), I ask how much, and they quote $950.00 above the $119.00 I'd already spent.

I showed these scam artists the door and mentioned I would share their prices with all of our neighbors who attend our association picnic.

$1070.00 is robbery for simple toilet installation especially when I'm supplying the toilet. (The other company quoted $250.00, 5 stars).

Never come back!! This company sucks and I'm going to write the Missouri Attorney General about their practices just for fun this week. Don't use this company!

Tim R.

So, we've been using these guys for 30 years and they have always been prompt, efficient and a decent value. I've noticed the past few service calls, their fees are outrageous. I'm not sure if they've changed ownership but, they just gigging people. I called them for a simple garbage disposal installation. The would tell me over the phone what they would charge, Home Depot quoted $145, so I figured it wouldn't be bad. He got here and said it was going to be $465. That's just his labor for what is a 30 min job. I balked and he came down to $422. I booked through thumbtack for $110. Won't be using CS anytime soon

J M.

based on the way the staff of Chester field service are reckless on the road, I would highly recommend staying away. Watching a companies service vehicle try to go 15 miles over the speed limit to cut vehicles off means they also probably cut corners on their jobs. If they are not safe while driving, why would you spend money to have them not be safe as well?

Crystal M.

After several years of flooding in my basement and seeking assistance from multiple plumbers across the area, I finally had someone come out who took my issue seriously. Mike was my Drain Tech and he was the absolute best. Not only did he take the time to really listen to my concerns, he was empathetic as he explained to me what needed to be done. Never in my life have I been so happy about having repair work done in my home. I am really looking forward to gaining some peace of mind. Others literally just came out and did what they were asked. If I suggested something or asked what else I could do, I was always greeted with a stale response.

I'm a big believer that great service comes from a persons sincerity and how they treat others.
Chesterfield Service seriously passed the vibe check. I will definitely be in touch for other things.

Gary E. R.

Like everyone in town, the recent torrential rains caused problems at our home. The rains shorted out a landscaping light which cause a section of our home to go dark. We called for an electrician and the dispatcher rearranged the schedule and sent three of their guys out within a couple of hours who quickly diagnosed the issue and were able to restore power.

The response time was amazing, the guys took care not to track dirt into our home. The charge was more than fair, particularly given how quickly the company responded and the text notices, informing me of their arrival time.

This is my new go-to firm for everything HVAC, plumbing, and electrical. No need to call anyone else.

Dave W.

They come out quick but that's about it. Sent a horrible repair man for my commercial unit. Either he didn't know what to do or was lazy or both. I tried lto call the company to send someone else out but they would not. So I paid them and had to calll another company the next day. Save your time and money call someone else first.

Brian A R.

TLDR: They turned what should have been a 1-2 visit fix for a couple hundred dollars into now 3 visits at least, and I'm paying a service fee for each one. My problem still is not fixed and I would have been much better off simply buying a new dishwasher than having them come out. I do not recommend using this company.

Full story: I contacted Chesterfield Service on Dec. 9, 2021 after my wife and I returned from a trip to find a pool of water in front of our dishwasher, and the machine itself full of standing water. Their sterling rating on Google convinced me this was the group to call.

Their tech came out Dec. 13 and inspected the machine. He struggled to explain exactly what the problem was, to the point I had to call the office and ask someone there to explain what he meant (BTW, his English was fine, it was just that he literally couldn't explain to me what the problem was). It turns out the tech says I have a water valve that will not close completely, and so it is slowly leaking water into the dishwasher, which with its drain closed, slowly fills and eventually leaks through the door onto the kitchen floor. He needed to order a new water valve but not to worry, it would be in before we had guests over for Christmas. I was able to schedule my follow-up appointment for Dec. 20, so it seemed like all would be fine.

I worked from home Dec. 20 for their 8-noon window, but at 11 I received a text informing me they would be coming over the next day. I called and they said the appointment was scheduled for the 21st all along... now maybe this was on me, but as I was on the phone making this appointment originally, I put on two separate calendars that they would return on the 20th from 8-noon, and now they're saying it was the 21st from 7-11... which I never would have agreed to, because I set my alarm for 7, I definitely wouldn't want them at my house that early.

Anyway, two guys show up on the 21st and I point them to the dishwasher. They say they're not here for the dishwasher. They're here to fix a drip on the water shutoff valve under the sink. I tell them that wasn't the problem, the issue is the dishwasher. But they insist they have to fix this shutoff valve before they can fix the dishwasher, and oh by they way, they don't fix dishwashers, they're plumbers, and the dishwasher guy will be back another day (with another service fee) to work on that. I'm like, I don't need the shutoff valve fixed; it only drips a few drops when it's actually being turned but otherwise is fine. But they insist they cannot fix the dishwasher without doing this bit of work first. So anyway, this non-existent (under typical circumstances) drip gets fixed for nearly $200 and now I'm sitting here with a dishwasher that still isn't repaired, $400 in (with more still to come) and guests coming on Christmas whose dishes will now need to be hand-washed. I guess more visits = more service fees, so it's in their best interest to stretch this out as long as possible.

Summary - I would not use this company. Their communication is terrible, from the techs explaining the problem to the types of service they're scheduling (I had no idea they were sending plumbers to fix a drip under my sink. I thought the second appointment was for the dishwasher). I would have been better off going to Best Buy and simply buying a new dishwasher. It would have cost less and everything would be done by now.

UPDATE - The company contacted me and agreed the communication was poor, and have reduced the cost of the (hopefully) final upcoming visit to finish the dishwasher repair. I've upped the rating from 2 to 3 stars awaiting completion.