Chenette Plumbing & Heating Company

R G.

I know a little bit about piping and a lot about quality work. Chenette came and did a high quality. I had a new gas line and meter installed by the gas company. I needed a plumber to run a line from the new meter into the house and connect to the existing piping.
I could tell that there was an easy way and a more complex way to do this.
Everyone who gave an estimate wanted to do it the easy way, including chenette.
When I went downstairs to see the completed job I surprised to see that Don had done the job the more complex way which involved a lot more cutting and a lot more time but which looks a lot cleaner and eliminates a lot of unnecessary pipe.
Don - I really appreciate you going the extra mile on this job. Your attention to detail did not go unnoticed.

Mike R.

These guys were great. I have a high efficiency heating system that had a strange issue. It kept shutting off every couple days and I couldn't pinpoint why. I had worked with another membership plumping service I belong to that couldn't find the issue either. Chenette was on the phone with the manufacturers technical support for over an hour to locate the issue. I needed a new Motherboard and a Gas & Control valve covered under warranty. The parts were delivered to them and they were very flexible with scheduling the install. The two plumbers Matt and Terry that came by were very professional and courteous. I would highly recommend these guys to anyone.

Pete S.

Contacted them through the form they provide on their web site on March 28 for a quote. Got no response. Later realized they state the form is only for comments, so a few days later after still not hearing back from them I used the form again to complain that no one contacted me. That also got no response. Doesn't seem to matter what you use the form for, you're not going to get a response. Cannot comment on their plumbing skills but their web site form gets one star.

Kevin G.

I've used these folks for several years and they are very professional, prompt and do good work. They aren't cheap but they aren't expensive either and are worth every penny they charge.

Rachel D.

i had a minor/ major plumbing explosion in my basement- major to me but minor in what could have been. 2 of my neighbors gave me Chenette's number as they have been serviced by them before. Theresa sent Matt to me within 45 minutes, and 2.5 hours later my issue was fixed.He had to wade through some sewage and did so with aplomb. I know plumbers are not cheap, but their charge for what he had to deal with seemed very reasonable. And did I say good humor? Yeah- that counts. I am going to have them back to fix the rest of my 1919 Bungalow's plumbing issues. So happy to have a good- great!- plumber here in Quincy.

Frank C.

My heating system is not working RIGHT NOW. It is late December 10 degrees outside 40 in my house and dropping. Chenette won't come out because were not a current customer. Great service company.

John C.

Called them tear out a pipe and remove a radiator which was OK. The guy suggested I replace a thermo coupler on my furnace (that was working fine) and I did so. They require payment on the spot. This added $200 and my heat hasn't worked since. I tried to get them to replace the bad coupler but they rescheduled 1, cancelled another and refused to return my calls depite daily promises they would. Had someone else do it for half the cost. Heres the best part, when I went to their office with my receipt to demand a partial refund , Paul Chenette called the Police (who must be laughing I get the feeling not the first time). I filed in small claims court. What a headache and horror story. No customer service at all and just a mean spirited guy that doesn't back his shoddy work.

Joan O.

What customer service? They suck. Was a faithful customer for years never again. Waited and waited for them to show up. I to was given a time window when they were suppose to come. Had to call a couple of times to find out where they were. That should have been a sign, and I should of cancelled. They installed a defective water heater and it was nothing but a hassle to get it removed. Placed a call to Jack and never received a return call. The plumber was so rude and he will remained nameless but he should be ashamed of his people skills because he has none. Bottom line, they would not replace it with another water heater - makes no sense. Absolutely crazy. I would never recommend them to anyone. I am positive the defective water heater is now in someone else's home.

John O.

this company expects you to wait in a 4 hour window and not show up, no phone call no show. when they do show up the work quailty is horrible. Jack will tell you don't need a permit and the work is horrible

David P.

I have used this company for the past 4-5 years and have always been very satisfied with the company from the time I placed the call to when I received the bill. The plumbers are courteous and knowledgeable. People and reviews can have one bad experience, I have had many years of consistent quality service.

I once used a lower cost plumber who did poor quality work and was redone by Chenette. I have since been a loyal customer and never look for a better company or price.

""The cheap man spends the most"" in the long run.

Once you find a quality company with excellent customer satisfaction and service why change.