Chenette Plumbing & Heating Company

T G.

Rude as f. Under stressful situations, this is my first time reaching out for heating issues ever. This dude yelled at me, bad customer service got mad when I didn't use them. Was considering saving this business number for future use but no thanks, before I could finish talking he yelled at me. Would rather pay more to go with someone else. Sorry it didn't work out, but no reason to be rude, especially to first time customers. I don't play games either.

Deidre B.

Thanksgiving night (last night) our furnace blew. We live right on the ocean. The wind was wailing, and it was a record cold night. We called Chenette, used historically by our landlord, and they came out within a half hour. Phil from Chenette came to our rescue and spent hours out on our freezing cold porch until he got the heat going enough for myself, my 6 year old daughter, and my 68 year old dad not to have to leave the house for the night. This morning he was back bright and early to finish the job, and everything is back up and running again. I highly recommend Chenette. Phil was competent and committed, and we couldn't appreciate him more for coming out on a freezing cold Thanksgiving night. I will be sure to recommend Chenette to everyone I know who needs heating/plumbing services.

Jackie P.

I've had to call Chenette last minute twice in the last week. The first to was help install my gas dryer (when the company I ordered it from refused to do the install) and the second when my gas furnace stopped working unexpectedly. Chenette came to the rescue within a couple of hours after my call, despite having full schedules. The guys they sent over were friendly and professional, providing quick fixes and fair pricing. Even paying is easy, they'll send returning customers a bill right to your house! Chenette always makes time for their customers, I'll definitely be using Chenette in the future and highly recommend!

R G.

I know a little bit about piping and a lot about quality work. Chenette came and did a high quality. I had a new gas line and meter installed by the gas company. I needed a plumber to run a line from the new meter into the house and connect to the existing piping.
I could tell that there was an easy way and a more complex way to do this.
Everyone who gave an estimate wanted to do it the easy way, including chenette.
When I went downstairs to see the completed job I surprised to see that Don had done the job the more complex way which involved a lot more cutting and a lot more time but which looks a lot cleaner and eliminates a lot of unnecessary pipe.
Don - I really appreciate you going the extra mile on this job. Your attention to detail did not go unnoticed.

Mike R.

These guys were great. I have a high efficiency heating system that had a strange issue. It kept shutting off every couple days and I couldn't pinpoint why. I had worked with another membership plumping service I belong to that couldn't find the issue either. Chenette was on the phone with the manufacturers technical support for over an hour to locate the issue. I needed a new Motherboard and a Gas & Control valve covered under warranty. The parts were delivered to them and they were very flexible with scheduling the install. The two plumbers Matt and Terry that came by were very professional and courteous. I would highly recommend these guys to anyone.

Pete S.

Contacted them through the form they provide on their web site on March 28 for a quote. Got no response. Later realized they state the form is only for comments, so a few days later after still not hearing back from them I used the form again to complain that no one contacted me. That also got no response. Doesn't seem to matter what you use the form for, you're not going to get a response. Cannot comment on their plumbing skills but their web site form gets one star.

Kevin G.

I've used these folks for several years and they are very professional, prompt and do good work. They aren't cheap but they aren't expensive either and are worth every penny they charge.

Rachel D.

i had a minor/ major plumbing explosion in my basement- major to me but minor in what could have been. 2 of my neighbors gave me Chenette's number as they have been serviced by them before. Theresa sent Matt to me within 45 minutes, and 2.5 hours later my issue was fixed.He had to wade through some sewage and did so with aplomb. I know plumbers are not cheap, but their charge for what he had to deal with seemed very reasonable. And did I say good humor? Yeah- that counts. I am going to have them back to fix the rest of my 1919 Bungalow's plumbing issues. So happy to have a good- great!- plumber here in Quincy.

Frank C.

My heating system is not working RIGHT NOW. It is late December 10 degrees outside 40 in my house and dropping. Chenette won't come out because were not a current customer. Great service company.

John C.

Called them tear out a pipe and remove a radiator which was OK. The guy suggested I replace a thermo coupler on my furnace (that was working fine) and I did so. They require payment on the spot. This added $200 and my heat hasn't worked since. I tried to get them to replace the bad coupler but they rescheduled 1, cancelled another and refused to return my calls depite daily promises they would. Had someone else do it for half the cost. Heres the best part, when I went to their office with my receipt to demand a partial refund , Paul Chenette called the Police (who must be laughing I get the feeling not the first time). I filed in small claims court. What a headache and horror story. No customer service at all and just a mean spirited guy that doesn't back his shoddy work.