Chen Plumbing

Ian S.

In our opinion, Tim Chen is a con man. As I look through previous reviews it has become clear that there is a consistent exploitive pattern with this company. Do not trust this man. Mr. Chen told us that our hot water heater was faulty without actually diagnosing the real problem. So, he took our working water heater which had just turned 6 years old and then told us that he destroyed it without our permission. After he charged us $2200 for a new one, we realize the same day that he had not fixed the problem. We still did not have enough hot water. Absolutely nothing had changed. So, two days later he comes back and discovered the real problem which was a small problem of fixtures under our sink which was inhibiting hot and cold circulation in our entire house. But, it was too late; he had already destroyed our working heater without our permission. When we confronted him with his unprofessional misdiagnoses and destroying of our property and mistakes, he was not willing to take responsibility. It became clear that he was going for the quick dollar as it only took 45 minutes to replace a working water heater and the wholesale cost of a water heater is only $500. He charged us $2,200.00 for a 45 minute job. But had he solved the actual problem, it would not have been as lucrative for him. Con man. We also later spoke with 4 other plumbers who said that Mr. Chen was unprofessional and that he exploited us. They also said that even for replacing a hot water heater that the normal cost is $1,200. So, Chen had charged us $1,000 over the normal cost for something we didn't need. Again, do not trust this guy.

Emily H.

Matthew was thorough, helpful, and incredibly informative about my massive plumbing issues. I had plumbers before who fixed the symptoms and not the actual root of the issue (which, as it turns out, is so many roots... ugh). With his top-of-the-line equipment, Matthew was able to show me exactly what was happening in my pipes and go through possibilities, solutions, issues, and the nitty gritty of how it needed to be fixed. Chen Plumbing was also able to send someone out to me the next day after I called, which was so appreciated.

Kori Z.

Scheduling was easy and they were very responsive. I called to have them check on a rental home plumbing leaking at the toilet. The reason for the low rating is because they failed on business integrity. The technician that went called me to discuss what went wrong, he said the water pressure was registering at 100psi so the Pressure Reducing Valve from the main line must have failed, the price ticket for replacing that was $600, and because of the pressure, the toilet flapper/fill valve/supply lines broke leading to a leak inside the toilet, the price for repairing that is $300+, so i was given a quote a couple bucks short of $1k. Maybe he thought i didn't know better, but I know $1k was way overpriced replacing these two things, I even searched the cost for material, I say about $250 for all the parts? Cannot understand how parts and labor can add up to $1k. I told the gentlemen I cannot afford fixing the leak at that price, so he immediate say to save his time and my time and tenant's time, he can do it for $500+, almost a 40% price cut just like that. I proceeded to have them do the work for the lowered price since I didn't want to trouble having another plumbing company come out etc etc. I know a business without integrity will not keep my business. I hardly write reviews, but I am willing to spend the time to warn those against dishonest businesses.

Christie E.

Very pleased with Chen Plumbing after getting the run around from my home warranty company. I called Chen on Tuesday and they came out on Thursday to install a new hot water heater. Scheduling was easy and they came out, checked the issue, and installed the new hot water heater in about 2 hours. Even though they gave me as arrival window of 10-2, the technician (Dawson) actually arrived around 9:30 and immediately started working and had everything up and running by noon. I'm impressed with the great service provided by Chen Plumbing, I'll definitely use them again.

E. S.

Tim has resorted to lying as our text chain shows. My first text notified him of a slow drip in the shower, sad and slanderous. UPDATE: Now he's changing his review to cover for his lie, SHADY!

Colette L.

Tim Chen came out day of and fixed my sewer line that broke. Replaced the whole line and reenforced the securement in the crawl space. Came out at 6pm and finished before 9pm. So so reaponsive and helpful!

Richard H.

TC Plumbing is great! The (original) main sewer line for our nearly-60-year-old house had been frustrating us for years, and our 20-some-year-old blue-poly water main had already been repaired once for cracking and was due for an overall replacement now. I called Tim Chen late on a Thursday afternoon-- around 4:00. Tim took the time to come and check out my situation that evening, when I was thinking the I'd be happy if he just come by the next day. He gave me several options to solve my problem, from a patch that would solve things for a while, to a total replacement that should last for decades, and he also offered to bundle the water main replacement at a huge discount. These jobs had been quoted for me in the past by other plumbers, and the projects were simply too expensive to consider unless we had a total plumbing failure. Tim's prices were far more reasonable, and I had heard good things about him, so I took a chance. His men were tied up on Friday morning, but he said he could do the work on Friday afternoon. The timeframe concerned me-- what if they couldn't finish before the end of Friday? However, Tim promised he could get the job done in a day, and we would have our plumbing back in service by Friday evening. Not only did they complete a 100 foot sewage line replacement in a deep trench, and and a similar length of water main with copper, but they found time to replace a leaking, worn out faucet that I asked about late into the repair work. Between their morning job and all of my work, his crew must have worked a 12-hour-day, yet they stayed late and finished all the work, even the faucet, which I figured would get pushed until the next week, after they had worked so long on the sewer and water line. I can't recommend Tim Chen highly enough. I can only describe Tim and his employees as polite, friendly, and professional. I won't hesitate to call them the next time I have a plumbing repair need. or to recommend them to a friend or neighbor.

rob h.

CROOK, awful job, he came out and started a job that we had a firm price on, his guy messed up on the toilet rough in said it was a regular and it was a smaller one, we got a new one from store he wanted to charge an extra $375 to come back and put in the toilet that he made a mistake on. had a leak on another fixture he installed I had to fix, as I would never ever call him again stay away

Lynne M.

This guy is a con man with no ethics. He quoted me one price $395 then saw that I was a single woman, got the toilet off and then told me it would be $995 to continue. And that was just to do the diagnostic! Even the guys doing the work agreed it was shady and way over-priced. When I told him I was going to report him to the BBB and not to continue he texted me that he was going to put a lien on my house because I didn't pay. Never did I even threaten not to pay the $395 for the work done and yet he pulled that kind of threat out as if it was common practice. I was shocked. Extremely unprofessional and disrespectful. And by the way , the toilet still won't drain.

Laura H.

Tim has done work for us for many years and I have referred lots of people to him who have been very happy with his service. I received a $1000 dollar water bill and called Tim. He came out the same day, Wednesday, diagnosed the problem and presented the options for repair. By 2pm on Friday I had a new copper water line to replace my old leaking galvanized line. Problem solved in 48 hours and for a very reasonable price. I recommend him wholeheartedly.