Chen Plumbing

Richard H.

TC Plumbing is great! The (original) main sewer line for our nearly-60-year-old house had been frustrating us for years, and our 20-some-year-old blue-poly water main had already been repaired once for cracking and was due for an overall replacement now. I called Tim Chen late on a Thursday afternoon-- around 4:00. Tim took the time to come and check out my situation that evening, when I was thinking the I'd be happy if he just come by the next day. He gave me several options to solve my problem, from a patch that would solve things for a while, to a total replacement that should last for decades, and he also offered to bundle the water main replacement at a huge discount. These jobs had been quoted for me in the past by other plumbers, and the projects were simply too expensive to consider unless we had a total plumbing failure. Tim's prices were far more reasonable, and I had heard good things about him, so I took a chance. His men were tied up on Friday morning, but he said he could do the work on Friday afternoon. The timeframe concerned me-- what if they couldn't finish before the end of Friday? However, Tim promised he could get the job done in a day, and we would have our plumbing back in service by Friday evening. Not only did they complete a 100 foot sewage line replacement in a deep trench, and and a similar length of water main with copper, but they found time to replace a leaking, worn out faucet that I asked about late into the repair work. Between their morning job and all of my work, his crew must have worked a 12-hour-day, yet they stayed late and finished all the work, even the faucet, which I figured would get pushed until the next week, after they had worked so long on the sewer and water line. I can't recommend Tim Chen highly enough. I can only describe Tim and his employees as polite, friendly, and professional. I won't hesitate to call them the next time I have a plumbing repair need. or to recommend them to a friend or neighbor.

rob h.

CROOK, awful job, he came out and started a job that we had a firm price on, his guy messed up on the toilet rough in said it was a regular and it was a smaller one, we got a new one from store he wanted to charge an extra $375 to come back and put in the toilet that he made a mistake on. had a leak on another fixture he installed I had to fix, as I would never ever call him again stay away

Lynne M.

This guy is a con man with no ethics. He quoted me one price $395 then saw that I was a single woman, got the toilet off and then told me it would be $995 to continue. And that was just to do the diagnostic! Even the guys doing the work agreed it was shady and way over-priced. When I told him I was going to report him to the BBB and not to continue he texted me that he was going to put a lien on my house because I didn't pay. Never did I even threaten not to pay the $395 for the work done and yet he pulled that kind of threat out as if it was common practice. I was shocked. Extremely unprofessional and disrespectful. And by the way , the toilet still won't drain.

Laura H.

Tim has done work for us for many years and I have referred lots of people to him who have been very happy with his service. I received a $1000 dollar water bill and called Tim. He came out the same day, Wednesday, diagnosed the problem and presented the options for repair. By 2pm on Friday I had a new copper water line to replace my old leaking galvanized line. Problem solved in 48 hours and for a very reasonable price. I recommend him wholeheartedly.

Jeff S.

This business was not helpful or professional. They told me they would repair a water leak in my front yard and then never even showed up. They didn't even give a courtesy call.

Lois S.

Shame on Tim Chen! He took advantage of my 87 year old landlord. He charged $5000 to replace the old pipes with PVC. I understand this is expensive that is not the problem. The problem is it took him 3 visits and he tore up the front yards on both sides of the driveway and he tore up the driveway! I can't ever drive into it because of a 3 for gravel mound that he used to repair what he tore out! Now my landlord has to replace the whole driveway!

Trish E.

I had a bad experience. After all the rain leading up to the Holidays, I had a flood in the crawlspace. I was able to get the sump pump fixed...thank you Aldo at WE Plumb... but when the water heater went out a few days later, Wayne was overbooked and referred me to Mr. Chen. His associate, Aldo, came out late in the day, and spent about 10 minutes in the crawlspace. He said he took out some parts and dried them, and put them back. (?) Of course, it was a Saturday in a holiday weekend, so I wasn't surprised at the ridiculous price of that service call. (It was almost as much as WE Plumb had charged me for the three hours they spent fixing the sump pump.) The water heater worked long enough for me to have a shower and wash some dishes. I called Mr Chen, and he said I'd have to replace the unit...at $1100.00. (I did some research. He uses exclusively AO Smith products, the highest in the business, but basically the same as a Rheem from Home Depot at half the price.) I called a friend who came over with a retired contractor. They identified the problem, went to Home Depot for a $7.00 part, installed it, and everything's fine. They also informed me that all Mr. Chen's guy did was hit the reset button, which did NOT solve the problem. A know I won't be called on TC Pumbing again, and I'm not sure they're trustworthy.

Carissa M.

Tim and his crew replaced our service line and all incoming water pipes, installed a new water heater, and changed some bathroom layouts for us. He was the best price by far and did excellent work.

Debbie D.

Yes they do show up on time, the cost is medium range. My problem was they put in a main sewer line for $3,550.00 from my house to the street. All was fine until the ground dropped several inches to foot here and the the entire long line. Especially at my house over 8 feet along the foundation. I now have rain water being rerouted at my foundation wall and the water is coming through my basement footing. Called Tim Chen himself who refused to come out and even look at the issue and told me to call a landscape company. Tim Chen told me """"we fix pipe. We are not a landscape company"""". When I asked him then why was the pipe not left exposed with the instruction for me to call a landscape company at time of plumbing service he suddenly stopped the conversation with me. The issue is that his employee did not correctly pack the clay at intervals over the pipe line so now I have huge areas of ground that have dropped and large deep cracks many feet long. Now I have to pay another company to come check for a void under pipe so it will not crack, check the spring line and where pipe comes into the house and correctly pack the ground. Once that is finished then have my foundation check for water damage. DO NOT USE THIS PLUMBER. HE DOES NOT STAND BEHIND HIS EMPLOYEES WORK AND I had substandard negligent work performed. I will be learning about small claims court now.

L C.

Responsive, fair pricing, does the job right the first time. I enthusiastically recommend Tim Chen.