Chen Plumbing

Mimi S.

Fast and good work. Small job of faucet leaks and wobbly toilet, done at affordable price. I would use them again.

Ty D.

My sink was left leaking and I got a ridiculous estimate for a valve/filter install of $1800. The faucet install cost at $550 was also too high. Chen Plumbing used to be ok and reliable, but this work at these prices is unacceptable. I was recommended a new plumber by a neighbor and his estimate was $1100 for the same job. Chen should reevaluate their guidelines and their prices. I won't use Chen again and will have to let the neighborhood (Tucker, GA) know who to use instead (very easy to do these days via message boards, apps and texts).

Hao N.

Matthew is knowledgeable and very helpful. He quickly identified causes of the clogged sinks and toilet and assisted us promptly. Highly recommend Chen Plumbing to everyone!

B D.

Leo jn dispatch and Dawson the plumber were very responsive to our plumbing issue - Dawson's thorough inspection of the problem saved us a lot of heartache. Great value, great service five star.

Lesley C.

Excellent service, fast and efficient every time! Employees are very knowledgeable and reliable

Ling C.

Another great experience with Chen Plumbing. Eric & teammate were professional, explained the problem well & executed the solution. Highly recommend.

Esther A.

House water filter was not working. He assessed and called the company and pin pointed the issue. Parts were ordered and he cleaned and fixed the filter.

Ian S.

In our opinion, Tim Chen is a con man. As I look through previous reviews it has become clear that there is a consistent exploitive pattern with this company. Do not trust this man. Mr. Chen told us that our hot water heater was faulty without actually diagnosing the real problem. So, he took our working water heater which had just turned 6 years old and then told us that he destroyed it without our permission. After he charged us $2200 for a new one, we realize the same day that he had not fixed the problem. We still did not have enough hot water. Absolutely nothing had changed. So, two days later he comes back and discovered the real problem which was a small problem of fixtures under our sink which was inhibiting hot and cold circulation in our entire house. But, it was too late; he had already destroyed our working heater without our permission. When we confronted him with his unprofessional misdiagnoses and destroying of our property and mistakes, he was not willing to take responsibility. It became clear that he was going for the quick dollar as it only took 45 minutes to replace a working water heater and the wholesale cost of a water heater is only $500. He charged us $2,200.00 for a 45 minute job. But had he solved the actual problem, it would not have been as lucrative for him. Con man. We also later spoke with 4 other plumbers who said that Mr. Chen was unprofessional and that he exploited us. They also said that even for replacing a hot water heater that the normal cost is $1,200. So, Chen had charged us $1,000 over the normal cost for something we didn't need. Again, do not trust this guy.

Emily H.

Matthew was thorough, helpful, and incredibly informative about my massive plumbing issues. I had plumbers before who fixed the symptoms and not the actual root of the issue (which, as it turns out, is so many roots... ugh). With his top-of-the-line equipment, Matthew was able to show me exactly what was happening in my pipes and go through possibilities, solutions, issues, and the nitty gritty of how it needed to be fixed. Chen Plumbing was also able to send someone out to me the next day after I called, which was so appreciated.

Kori Z.

Scheduling was easy and they were very responsive. I called to have them check on a rental home plumbing leaking at the toilet. The reason for the low rating is because they failed on business integrity. The technician that went called me to discuss what went wrong, he said the water pressure was registering at 100psi so the Pressure Reducing Valve from the main line must have failed, the price ticket for replacing that was $600, and because of the pressure, the toilet flapper/fill valve/supply lines broke leading to a leak inside the toilet, the price for repairing that is $300+, so i was given a quote a couple bucks short of $1k. Maybe he thought i didn't know better, but I know $1k was way overpriced replacing these two things, I even searched the cost for material, I say about $250 for all the parts? Cannot understand how parts and labor can add up to $1k. I told the gentlemen I cannot afford fixing the leak at that price, so he immediate say to save his time and my time and tenant's time, he can do it for $500+, almost a 40% price cut just like that. I proceeded to have them do the work for the lowered price since I didn't want to trouble having another plumbing company come out etc etc. I know a business without integrity will not keep my business. I hardly write reviews, but I am willing to spend the time to warn those against dishonest businesses.