Chase & Tolan Plumbing & Heating

CHARLOTTE K.

Wish we could say something about the service of Chase & Tolan, but five messages over two weeks were just not enough to get a return call. The answering service promised a return call the next business day, and promised to leave a message for Dave. But in the next call we learned that Dave is out of town, so Joe will call us back. We haven't heard from Dave, or Joe, or anyone else. We understand never answering your phones, but come on Dave Joe and anyone else, how about returning your phone messages?

Regina R.

The replacement on a Friday afternoon of a broken toilet filling valve (in theory a simple DIY job), turned into a weekend emergency that required shutting off the water main, when I discovered that the filling valve was totally stuck and could not be removed -- it ended up breaking at the base, which caused the deposit to leak lots of water. To top it off, the shut off valve for the toilet turned out to be ancient and non functional: it could not be shut off! Leaking water dripped along the line and into the kitchen downstairs, through the cabinets and onto the counters.

Other 24/7 services in the area either never replied to my call, or could not schedule me till the following Monday (that's not emergency service!), but Chase & Tolan: 1) took my call in the middle of the night, telling me to call for scheduling at 8:15 am , 2) took my job promptly at 8:30am, and 3) sent me a plumber within the hour.

The plumber quickly assessed the situation, could repair all the old parts in less than an hour, and gave me tips on how to avert this situation in the future.

EXCELLENT experience.

Alice P.

Professional , courteous service . Returned phone calls promptly . Arrived on time and did an excellent job . Would definitely recommend

Mark C.

I am very particular/picky and want things done right the first time,
I am tired of having contractors that don't care about their craft, do substandard work that I have to fix later.
Never the case with these guys!

C B.

I've used them several times now and they're usually OK. However, I had a clogged sink recently and called them after trying and failing to snake it myself. I left a big, clearly visible note inside the empty cabinet where the sink drain pipe enters the wall. I explained how I had already tried to snake the drain but the clog was more than 25 ft. down (the length of my snake). I also left the snake sitting right next to the open cabinet with the note...
My wife then explains that they came, tried for 45 minutes to snake the drain then left saying, ""have to get a longer snake."" As you probably know, plumbers aren't cheap so the wasted 45 minutes essentially doubled my bill.
So I thought I'd call and talk to them. I called their phone service, they tried to call back, I re-called, etc. we kept missing... Now, at least they tried (hence the third star) but, in my experience, it's nearly impossible to reach these guys (no website, no email...). I gave up and paid double what I should've. I'm going to try a different plumber next time.

Harry W.

This company left my shower unusable and do not call back when promised. They run away from problems they can't fix and ignore phone call requests. See below for more details.

I called them up and asked them to come snake my shower since it had not been draining properly. I had to call and talk to the operator two days in a row before they called me back. When they got here they spent 2 hours snaking the drain and left and said they had to come back with more equipment and would call me after the weekend. Now the shower was not draining at all and was unusable and they only made things worse. Monday comes around, and I give them a call and they said they would call me back. Same thing happened the next two days before I decided to call someone else. The other company comes the next day, spends an hour snaking the drain and pulls out the head of a broken snake that was completely blocking the shower from draining. I would not recommend using this company at all. They left my shower unusable for a full week and would not call me back. At this time I have still not heard back from them. They have no regard for any of their customers and did not seem to care that they ruined my shower or left me without a working shower for a full week.

Courtney H.

These guys are excellent. Explained the process. Arrived when they said they would. Young guy was polite and efficient and explained everything to me before he left. Would use again in a heartbeat.

Jenny L.

I called because we haven't had hot water and don't know anything about water heaters. The answering service took my name and number. A few minutes later, a really nice guy from C&T called back. We talked through the issue, he made some suggestions to try first, before sending someone out. First attempt (unplug & replug), worked like a charm. HOT WATER, YES!!!!!

Thank you, C&T! If I ever have another issue, I'm calling you guys first.

Grace M.

We called Chase & Tolan in a panic today when our heat went out (in single-degree temperatures, naturally) -- they called us back within 20 minutes, and rather than charge us for a visit, David walked my fiancé through a likely fix over the phone. It did the trick, and our heat is back in business. Thank you!!!

Henry M.

I called Wednesday morning to see about getting someone out to look at and repair the problems with my unit's heating. I was told someone would call me back to schedule. That's fine. No call ever came. So I called again Thursday and they apologized and said someone would call me back soon. It's Friday afternoon and no one has yet to call me.

Guess they don't want my business.