Charlie's Plumbing

Janna D.

I paid Charlie's Plumbing in Houston over $400 for one visit to locate and a plumbing leak that caused water to leak from my downstairs ceiling. The guy cut three additional holes in my ceiling and did nothing but wait downstairs in the area of the leak while having me go upstairs and run the water in all the plumbing fixtures. He never looked at any of the fixtures himself. After seeing no active leaks in our test he pronounced the problem not a plumbing issue and left me with the holes in my ceiling, no answers, and $400 poorer.

The next day I had a general inspector come in to try to locate the source of the problem. He looked in the upstairs bathroom, examined the bathtub fixtures and noted the absence of grout around the tub spout at the tiled wall. The fix was a $5 tube of silicone caulk and five minutes of my time. I fixed it myself. Now I also have to pay a drywaller and a painter to repair four holes in my ceiling.
DO NOT RECOMMEND.

Ryah B.

It pains me to give a 1 star review, but I don't want anyone to deal with the same headache. Don't use this company unless you are okay with being overbilled and dealing with an unorganized, uncommunicative office.

Charlie's Plumbing has overbilled me both times I was forced to use them because they're an HOA approved vendor. The first time, a helpful employee named Richard promptly investigated and rectified the situation. Unfortunately he is no longer with the company, and the owner John doesn't own up to his company's mistakes.

Charlie's Plumbing was called to my unit to check the main line, and I took the day off to allow the plumber access in the event that it was an isolated issue to avoid being double-billed. I communicated this to Charlie's, and I wasn't notified when they were en route. I let Catera know I was 5 minutes away and would grant the plumber access if necessary, and she said she would call me if so.

I called back an hour later to inquire on the status, and was told that the plumber would in fact need access to my unit and would return in an hour. I asked Catera if I would be charged for two visits because she failed to communicate they needed access to my unit as we'd previously discussed, and she didn't offer a straight answer.

The plumber, Cory, was wonderful. He spent an hour at my unit. I called and emailed the office to follow up and wasn't told whether I'd be charged twice. A month later, I received a bill for THREE hours. I've spent 3.5 months working to resolve this, but the company won't budge.

Pat R.

Technician Ramon came out and due to his experience was able to diagnose the water leak was not from plumbing but upstairs a/c unit. He save me a lot of grief and expense in not having to tear up my ceiling to find leak.

Susan F.

Worst experience ever! Such a shame as the last time I called them they were very responsive. Unfortunately not this time. I called because we needed the shower looked at (was told by the plumber that a screw needed tightening). They also replaced a seal on a drain at the bathroom sink and left telling me all was fixed. Not so. Once I turned on the faucet, water began to seep heavily from under the faucet cold side. How was this missed as it was so obvious even to me??? I called the company back and even had to speak with a manager to ask why they didn't see this very obvious leak before they left. The manager seemed to agree. I found out the person replacing the sink seal told me he was an apprentice who admitted later that he didn't tell the other guy about the leak (and the other plumber didn't check himself before he left either knowing the first guy was learning). Over an hour later they returned to tell me a plastic stem in the faucet needed replacement. They went off to Home Depot to pick one up. They returned and replaced the plastic piece. I looked up the Home Depot price and saw they had them for $15.98 but I was charged $28.54 along with a $5.50 seal kit and $330 hours worth of time for a total bill of $388.50!! Considering they spent less than an hour total at my house between visits I find this extremely offensive. Needless to say I won't be using this plumbing service again.

Rebekah P.

Back in December 2020....Loved that they showed up in a mask. However, the first thing that the guy said was "How did you hear about us? You do know we are the most expensive plumber in town right?" I was like okay. I called them because they are local. They installed an brand new hot water system including a vent through my roof. But took FOREVER! They left on multiple occasions and were gone for long per of time. After everything was installed they left us with low water pressure and told us we needed to replace the kitchen faucet. Fast forward to February, there was a leak on the hot water. Called them out because there is a warranty. Sam guy came out and said thats not our fault. This is your issue. This and this needs to be replaced. Instead of replacing everything at the beginning like I thought they were doing. Instead I had to pay a service fee for a 5 minute consultation. Will NEVER use Charlie's Plumbing again.

K L.

Terrible experience from this company, the only thing they do good is asking your credit card number. Plumber don't check anything, then followed with hundreds dollars of bill. They will charge your card even the they couldn't fix the issue. When you call them again, they will tell you pay for another visit first. There is a lot of decent plumbers on the market, but not from this one.

Eleni K.

Horrible service. Do not call this plumber. Does not back up his work. And they rip you off and don't care if their service don't work. OVER CHARGES FOR TERRIBLE SERVICE. Plumber took all day to hook up a stackable washer and dryer (new machine) then it didn't even work. They also put my connections in and they overcharged me then too. And they don't do what they said they would, call me back. Then to top it all off, they charged my credit card with notification. When I called them they said "if it doesn't work is not our problem." They are blaming the appliance which I had inspected before I purchased it.

Andres Kiro C.

Very good experience working with this company. I had a water leak coming from the unit above mine. They arrived early and were able to determine the cause and resolve it on a timely manner.

Jon G.

This review is for our most recent experience with this company. There were other times they did a respectable job, but this one was awful. We had them out to test for leaks in our pipes, which is not hard to do, but is best done by someone competent. We thought that would be Charlie's. When the plumber showed up, he announced that he did not have the proper materials. About 45 minutes later, with nothing accomplished, he said that someone from the shop was on the way with the correct materials. After they arrived, he immediately lost his ball to the city's side of the water clean out, which took 2 hours to resolve. Then tried to test the lines, which appeared to be inconclusive. They auto-charged my card over $800 for apparently the full period of time wasted by the plumber, who did not apparently get the job done. Then suggested that they come back and go through the lines with a camera, which no doubt would cost significantly more. Extremely disappointed.

Alex W.

Very disappointed by the service provided by this company, especially after my neighbors had such positive experiences with them.

I had a leak in my water heater pipe, and after the first visit I was told that they did not have the valve they needed in stock (despite having installed it themselves.) In the week or so that followed, I needed to call them twelve times to see what they planned to do to fix my heater; I was promised a call back or a call from a manager multiple times, but I had to call in myself on almost all occasions.

After the valve was repaired, I discovered a small second leak in the water heater that Charlie's Plumbing had missed during the first two visits, the plumbers who arrived for the third time were EXTREMELY surly and rude, not only to me but to my neighbor. They also left without telling me they were going, what they had discovered, what they needed or how they planned to proceed.

Because the second leak was not found, it caused damage to my downstairs neighbor's ceiling, which now has to be fixed at my expense.

While I could understand them not finding the smaller leak in my water heater, it was extremely frustrating to be told that they did not have parts in stock, that I needed to call repeatedly after being promised that someone would speak to me, and to be treated so brusquely on the third occasion that the plumbers visited. I will not be using them again.