Charlie Swain Plumbing

Erica A.

Very unprofessional company. A completely rip off. I'm 100% agreed with other reviews. Everyone in the company wants only money, lazy people and basic charge is $80 to $150 just for a consultation not for fixing anything BEWARE!!! Receptionist is very rude. I did have a simple water heater problem. The top cable was loose. The plumber came for 5 min (I'm not lying) he didn't check too much so he couldn't find the problem, then told me that this is not a plumbers job, this is an electricians problem and blah blah blah. Company wanted me to pay them $150 for nothing. I ended up paying $100 to this thieves. Next morning another real and professional plumber came and in the same five minutes he found the problems and fixed for $40 Here is his info if anyone wants a trusted and professional plumber TANKLESS WIZARD, INC 954-2742580

Cathy M.

Called to have multiple repairs made starting with water heater. Plumber (Jeff) said water heater was only part of multiple problems caused by age and wear, got heater lit and scheduled repairs for a week later. The next week, Jeff spent 7 hours getting everything repaired-new water heater, two faucets replaced, main shut off valve and two undersink shut off valve sets replaced. Lots of work done, lots of equipment fixed. Well done, definitely recommending.

Timothy C.

I was skeptical to use Charlie Swain because I saw bad reviews online, but I guess you can't always trust reviews because our experience was perfect. They were the second company I called, the first took advantage of us on the first call (didn't call back of course). We had an internal leak/electric problem with a 4 year old A.O. Smith water heater. I called the manufacturer myself to try and get a refund (also easy to work with). They gave me a return number and the folks at Charlie Swain worked with their distributor to get me a new one and take out the old one. So I only paid Charlie Swain for the labor. Leo is an amazing technician and the person that answered the phone was very helpful (forgot her name). Prices were reasonable and the work was done very well. Highly recommend.

Nette D.

I'd give this company NO stars if that was available. CS plumbing gave us false information which lead to a second opinion, only to find out the work that was done by this company was unsatisfactory and needed to be re-done. Find yourself another company and save yourself problems and money at a later date!

Debbie Z.

They did not fix my issue, although they did provide me this disclaimer. In the end, $300 spent, some weak overtime rationalization as the reason for the price, and a very vague receipt. Follow up from them would have been nice as to the status. Two stars cause I did have a good visit on a prior visit with another technician. Finally, I had to hire another plumber to diagnose the issue and they spent just as much time at my place and only charged me $135.

Donna B.

This is a poorly run company that puts customer service in last place. I used them twice and they were fine but nothing special. On my third appt., they tried to say that the same service I had prior had gone up from $150 to $250. Fraudulent charges averted! Not cool Chuckie!!!

Missy N.

I used Charlie Swain to fix a shower leak back in 2020. I thought they did a very nice job tackling the issue. As the leak was serious, we were looking for someone to arrive to the job site as fast as possible. By chance they had someone available and the plumber was at the front door within 2 hours of my call, which is really sensational. The plumber got to it right away and the work was completed very quickly. And he didn't just do it quickly, he did it right. No problems afterward. The bill was fair in my opinion. These aren't my go to plumbing guys, but I would definitely recommend them if you're in the market for a plumber. Four stars from me.

Yuri M.

Wow very surprised I had never reviewed this business as I have been useing them for my plumbing -gas needs the past 18 years I have lived in my home. Today they came after I called over the weekend as I had a leak in my PVC shutoff for my garden hose. It literally ran since Friday night. Unfortunately this old house has no shut off so you have to go to the meter in the ground. Well considering I live in a flood zone I was lucky it wasn't rainy. After I dug the meter out the plumber had a tool to turn off the water to my house. Than he got a connection and parts from his truck. Amazing how much inventory of gadgets they carry with them. After he fixed the connection he clamped the PVC pipe back to the wall. By this time the pipes he glued together dried and he turned the water back on. Great guy he has been with Charlie's for 16 years. He was at my home last year as I thought I had a gas leak. Shoricia their dispatcher I spoke to this morning and she didn't think she could get me anyone until tomorrow. So glad she got someone to come today. They made my day as well as the water bill from the City doesn't need it to be any higher than it already is. Highly recommend for any plumbing issues.

D S.

I called to have a leak fixed. The plumber that came appeared intoxicated ( on some type of drug) his speech and movement were all over the place. He misplaced the company keys and the alarm triggered on the service vehicle . This went on as he searched for the keys. This is all 5-7 minutes into the service call and no work was rendered at the time. I asked if he was ok. I don't know yet if the work he did fixed the problem. If appears so but I will never use this company again. He became unprofessional asking personal questions. After he finished I asked him a few times to leave as he tried making small talk. He received a phone call and urgently left. One night after the repair... tonight at 10 pm I hear noise outside of my home. My surveillance cameras and I both see the same service guy. I yelled I'm calling the police. I ran outside after him but he's fast. I checked surveillance and realized he'd been snooping around for about an hour. It's very creepy. I will call and let the owner know tomorrow that a police report has been filed. Do not use this company. Especially if you are a single female. I repeat!!!! DONT

David W.

Charlie Swain Plumbing was on time, knowledgeable and fair when it came to our plumbing issue. Would definitely recommend them for anyone who needs a plumber.