Charlie Swain Plumbing

Harley D.

I would have given a zero but this program would not allow it, I called at 830 am this morning for toilet valve repair and was first told maybe late tomorrow afternoon , I said I need toilet so need today she said I'll call you back in 10 minutes ...never did I called Bach at 1045 and she said oh not today tomorrow or Thursday , guess they don't need my business cause I'm only residential.. She also said I left a message to tell you couldn't come today and u told her that was not true , horrible customer service cost them my business and all 50 family members I gave in Hollywood area...

Beth D.

Called these guys to fix a link in our laundry that is ruining our kitchen's laminate floor. They told us it was a leaking faucet in the laundry, but they could not replace it because they did not have the part on the truck. So we had a neighbor replace it for us. The link continued. We called them back. This time, they said the washer was leaking but they couldn't fix it because they don't touch appliances. So we stopped using the washer and the leak continued. They are charging us for two visits and failed to find the leak. These guys are lazy and only want your money.

T D.

We had a break at the water main. Charlie Swain Plumbers came out within an hour of our call and completed the repair at a very reasonable price. What makes this company stand out is the plumber came back to again make the repair after the fast drying glue failed. It held for a while and broke once more at 9:30 p.m. He returned within 30 minutes to once again make the repair. This time he used regular adhesive which dried overnight. The plumber who showed up in the morning turned on the water and waited to make certain the repair held. Friendly, honest workers who take pride in their work and a company that bills reasonably. We can't ask for more.

Schoomzer D.

They did not fix my issue, although they did provide me this disclaimer. In the end, $300 spent, some weak overtime rationalization as the reason for the price, and a very vague receipt. Follow up from them would have been nice as to the status. Two stars cause I did have a good visit on a prior visit with another technician. Finally, I had to hire another plumber to diagnose the issue and they spent just as much time at my place and only charged me $135.

David R.

We wanted a gas line extended for an outside grill. The line is running around the back of our house, so no indoor work. We called at the beginning of July and it is now December. The company has failed 3 Boca Raton City inspections. I keep records of every phone call, and, with this company, there is a long list of such phone calls. The good reviews I see are not reviews for a gas plumber. Am wondering whether this company will ever finish this job. Am also wondering how they can be in business with this kind of track record.

Delete D.

Wow very surprised I had never reviewed this business as I have been useing them for my plumbing -gas needs the past 18 years I have lived in my home. Today they came after I called over the weekend as I had a leak in my PVC shutoff for my garden hose. It literally ran since Friday night. Unfortunately this old house has no shut off so you have to go to the meter in the ground. Well considering I live in a flood zone I was lucky it wasn't rainy. After I dug the meter out the plumber had a tool to turn off the water to my house. Than he got a connection and parts from his truck. Amazing how much inventory of gadgets they carry with them. After he fixed the connection he clamped the PVC pipe back to the wall. By this time the pipes he glued together dried and he turned the water back on. Great guy he has been with Charlie's for 16 years. He was at my home last year as I thought I had a gas leak. Shoricia their dispatcher I spoke to this morning and she didn't think she could get me anyone until tomorrow. So glad she got someone to come today. They made my day as well as the water bill from the City doesn't need it to be any higher than it already is. Highly recommend for any plumbing issues.

Alan P.

Very unprofessional company. A completely rip off. I'm 100% agreed with other reviews. Everyone in the company wants only money, lazy people and basic charge is $80 to $150 just for a consultation not for fixing anything BEWARE!!! Receptionist is very rude. I did have a simple water heater problem. The top cable was loose. The plumber came for 5 min (I'm not lying) he didn't check too much so he couldn't find the problem, then told me that this is not a plumbers job, this is an electricians problem and blah blah blah. Company wanted me to pay them $150 for nothing. I ended up paying $100 to this thieves. Next morning another real and professional plumber came and in the same five minutes he found the problems and fixed for $40 Here is his info if anyone wants a trusted and professional plumber TANKLESS WIZARD, INC 954-2742580

Lacey C.

This is a poorly run company that puts customer service in last place. I used them twice and they were fine but nothing special. On my third appt., they tried to say that the same service I had prior had gone up from $150 to $250. Fraudulent charges averted! Not cool Chuckie!!!

Ross H.

This company is completely unprofessional and rude. I took off work to me home for a 10-12 window for a contractor to come out for an estimate. I waited until 12:05 and did not hear a thing from anyone from this office. I then called and was told that """"he was leaving a job and would be on his way from Hollywood to my Home."""" This would make him more than an hour later than the 10-12 window that I was scheduled. I asked to speak to the """"manager"""" and was told there was a major flood in a high rise and that is why he was late. I understand emergencies happen but I should have been given the curtesy of a phone call. I told him that I needed to get back to work and if he wanted to reschedule he would have to come on a Saturday. He said that he works Mon-Friday. I too work Monday to Friday and already wasted my morning once waiting for this company. STAY AWAY! They will drop your small residential job in a moments notice if a high rise more expensive job falls in their lap.

Marlene P.

I'd give this company NO stars if that was available. CS plumbing gave us false information which lead to a second opinion, only to find out the work that was done by this company was unsatisfactory and needed to be re-done. Find yourself another company and save yourself problems and money at a later date!