Charleston Heating and Air

Lane N.

I too am very unsatisfied with this company. 4 years ago I purchased and had my entire air handler/compressor installed by Charleston Heating and Air. It NEVER worked correctly. I continually had issues with temps. Either the heat would blow at 3-5 degrees over room temp or cool 3-5 degrees under room temp. (When measured at vent) Their sales rep sized the unit based off sq ft but we all know how conscious we are of how long the energy sucker stays on. It stayed on all day. When I called for service to address, their solution was always, we pumped more freon in to correct the problem. This happened during my last 3 """"maintenance visits."""" So here we are today, I have all the windows in my home open for a cool 85 degree breeze, I have a leaking coil (mind you 4 years old) and a senior tech from the company at my house. They quote DOUBLE what another company has already bid on, that's with the coil being under warranty and their """"10% maintenance discount."""" AND tell me they are going to charge additional labor hours because the unit THEY installed is too close to the wall, has to be removed so that they can access the coil to replace. I can't make this up... I told them it would be cheaper for me to cut a hole in the wall in front of unit so that he could slide the coil through the wall. He said """"that's a good idea, I should have thought of that."""" He then lowered his price from $2,100 to $1,003... to replace a coil and recharge the lines. That sounds like $250 an hour at 4 hours of additional labor to remove the unit from my closet. Other reviews state """"expensive,"""" yes I agree. I was so frustrated I kindly asked him to leave. This is how they treat a 4 year customer? A customer that buys their entire HVAC system from them?? I'm so irritated, my vote, stay away, avoid the stress. OH!! Right after I asked him to leave he says """"I'm supposed to ask you for $49 for my service visit today."""" Goodbye.

Neil A.

My experience with Charleston Heating and Air was initially very good. I used this company for a hand full of minor service repairs and general maintenance for the span of about 2 years. I recommended CH&A to two of my neighbors, one of which is an elderly woman who needed her drainage tube flushed on her unit. This is a very simple job, and takes very little time to complete. They charged her an exorbitant amount of money for a simple 20 minute job. At this point, I was no longer willing to use them as my HVAC repair service. Today, our compressor was not working properly. Our service repairman (of a different company) came out to look at the unit, and found that the capacitor and the hard start, both installed by CH&A, was wired completely improperly, causing the compressor to be constantly powered, adding undue load on the unit, including not allowing the compressor to cool and lubricate efficiently. The compressor is a major part to the HVAC unit, and costly to replace. CH&A would not take responsibility for their technician's improper work. I certainly was not expecting 100% compensation for this part, but certainly expected CH&A to take responsibility for a completely improperly installed piece(s) of equipment. I would honestly stay away from this company. If I was unable to do my job in the fashion that the CH&A technician was unable to do his, I would certainly be unemployed. In addition, a company that is unwilling to take responsibility for their very sub par work, is not a company that should be taking your hard earned money.

Lisa L.

I hired Charleston Heating & Air to install a new air unit in my mother's house. They did a great job on the installation, but during the installation, they damaged the ceiling. The company basically said they would not repair the ceiling in her home. They also never came out to service her unit. I have called a few times over they years, but nothing has happened. I was told the staff working at Charleston Heating & Air stopped working at the company so I don't have anyone that remembers our case or is willing to help. They did great work and my mother is happy with her unit, but the follow-ups, damage to her home and lack of response is greatly unappreciated.

Jeff J.

Excellent professional crew installed in a difficult design downtown 2 story house that had already been renovated. Clean neat install at a good price that looked like quality craftsmanship when complete. Couldn't be more satisfied.

Josephine W.

The person that came to our house was wonderful. Not only was the appointment process, easy, they showed up on time, A BIG THING WITH US! He was professional, kept the home clean while he did his work and made us feel like we were the only customer that day! We have had this company for some time and wouldn't go anywhere else! They are honest and make sure the heat or AC is always working. Great on repairs as well (although we haven't had many since they did the preventive on the units). Great job folks!!

Sylvia P.

I waited a while to write this review since I wanted to be fair. We replaced 3 units and a dehumidifier based on this company's recommendation, though all of the existing units were just over 5 years old. We also put all of the units on a maintenance contract. The service technician came in late July. In late August the unit that was exactly one year old and had just been serviced backed up and caused significant water damage to our home since we were out of town. We had the technician back out who said that the line was clogged. The company said that they had no responsibility for the damage since it was a """"freak accident"""". I cannot believe that they so not stand behind their work and I cannot recommend them at all.

Amber H.

No one wants to be in a situation where they have to call a HVAC company for service. But when you have that need, Charleston Heating and Air is the company to deal with. Late last year my outdoor unit was frozen up so I decided to call CHA rather than another company who I had dealt with for years. The reason I went with CHA is due to the fact that I was familiar with them from their advertising in the local newspaper and they are a LOCAL company. The service technician, Brian, came out that day, assessed the problem, told me the costs, and had my heat up and running. They might be slightly higher than other companies but the quality service and satisfaction is worth it. I was impressed with their concern for my comfort. A very good business, I'm really glad I called them and will continue to use them in the future.

Becki A.

Awesome service! Had an entire unit installed and it took less than half a day. Excellent company to work with.

Cheryl H.

I am so happy to have a contract with this wonderful company---Charleston Heating and Air. Today Bill came out, serviced my units and gave me a complete feeling of satisfaction. that I am being taken care of. They are very professional. Thanks guys.

Mat J.

I called the other day praying they could send someone same day. Josh made it here in 2 hours and had my A/C problem diagnosed and fixed in less than half an hour. It was about $300 including the service call. I thought that was pretty cheap compared to living in an 80 degree house with my bride. Great work, showed up in a heartbeat and also went upstairs and cleared the drain line from the attic unit. I couldn't have asked for better. Highly recommend.