Charles Hero Plumbing

B G.

We've been using Charles Hero Plumbing for a few years now. They do good work, are friendly and courteous (the plumbers and office staff), are reasonably priced. Unlike the previous poster, I've not had to use this company for anything major - changing out fixtures, leaks, etc. so I can't speak to huge undertakings...but for standard plumbing needs, these guys are great!

Jeannie B.

Great service and teamwork from office and field to get our projects done!! Promises kept on arrival times and our plumber was technical and neat.

Shari P.

Possibly good for a leaking faucet of something simple, but definitely not recommended for any large or potentially large residential work. This is a very small operation. Had I been told that up front I would have looked elsewhere for someone to handle my job; however, it wasn't until I followed his suggestion and spent over $1300 that he told me he's a very small business and not equipped to handle what I needed done. So I was left to start all over again finding a plumber to do the work I needed, but had worthlessly wasted over $1300 based on his """"professional"""" recommendation.

Pam J.

Needed a new water heater. Neighbor recommend Charles Hero Plumbing. Called and spoke with Linda at their office. She couldn't be nicer. Kent the owner got on the phone to guide me through determining what type of water heater was best. He even offered to and did come out to the home to see what I had and make sure what we planned on installing would fit in the space. I also asked him to take a look at some problem faucets in the home which he did without hesitation or charge (some companies charge a diagnostic fee). This all took place on Monday. It is now Friday and my new water heater is installed, permits were pulled and closed out and I am back up and running. The entire process couldn't have been easier. Two staff plumbers plus Kent the owner all showed up to do the job. They were in and out in 1:30 minutes and left the place spotless. To top if off they were the cheapest ($912.30 installed for a 50 gallon tall electric water heater). So to sum it up, they were the cheapest yet provided the best customer service and were extremely efficient from start to finish. They are long-time local plumbing company, not a sales company that does plumbing services which seems to be the new business model. They charge by the hour on most work not by the job so you don't get overcharged for simple repairs like faucets and toilets. After vetting out four other plumbers (think pink, red, gray, and a big orange box store), I am happy to say that I have found a go to plumber going forward in Charles Hero plumbing. Thanks for the excellent work and old school customer service.