Charles F Murphy, Inc.

Kathy S.

The BEST service ever! Knowledgeable, best service , and kindness people family owned business.

Char S.

Three times they came out to clear my sewer line. Twice they said it was fixed. The third time they gave mme an estimate of $7000 to dig up my front yard and replace the line because it was absolutely certainly collapsed. And then repairing the front yard would be another couple thousand but I would have to get someone else to do it. So I called another plumber for an estimate. They ran their camera through all the way across the street no problem. In all I spent over $2000 to have Murphy NOT fix the problem. My basement flooded with raw sewage three times so the floor has to be replaced. Murphy's incompetence has cost me thousands. Buyer beware.

Donna B.

I called Murphy's on a Monday night when the hose to my kitchen sink needed to be replaced. They seemed helpful and called me at 7:30am Tuesday to tell me a plumber would be out in 15 minutes. He came and told me the hose to my sink was leaking, as I was already aware of. He said it was a problem with Moen faucet hoses and that he had done at least 30 replacements of hoses.
Then he called two plumbing warehouses. The first one said they could get one by tomorrow morning and the other was checking to see if they had one in stock. The second one was to call him back.
He continued to walk from his truck to my house from 7:45 till after 9:00. I asked him if he heard from the second place and if not, ""why not just go to Home Depot and get one?"" He said, ""we only use commercial grade."" He waited a few more minutes and then called them back. They didn't have one, so he would have to come back the next day. Then he charged me $195.00!!!!
I asked if this was for the complete service and he said ""No, there would be another charge in the morning for $130.00!!!
I called Murphy and talked to the secretary and explained that paying over $300 for a 5 minute job and a $15 hose to be installed was totally unreasonable. She said they would make an adjustment for the installation.
The man came back and took all of five minutes to install the hose. He then handed me a $95.bill. He said the price was reduced from $165. I will never use this company again. Two days of not having use of my kitchen sink and then being price gouged is a terrible way to do business.
I found several very competent plumbers who told me they would have charged $65 to $100 for the same job I paid $290 for.
A reputable company would have asked for the serial or model number and a picture over the phone, then ordered the part. They would have made one trip and charged less than half of $130. an hour.
Don't be like me, use a reputable company. I have names.

Steven C.

I used to deal with this business in the past so I called when my toilet tank leaked.The receptionist was very nice.Unfortunately when the tech came out , who was a nice guy, the company gave him the wrong part which he did not realize until after the toilet was disassembled. I spoke with John a "" owner"" who was arrogant and said he would charge me again when they got the right part in.He wasn't even going to put the toilet back together until I told him I would not pay for the visit unless he did. Then he got obnoxious and say"" I don 't even want to come back"" .It is truly a shame when a well respected business is handed down to a son who ruins it.

Danielle M.

They were unable to fix the issue on the first visit. They had to return a second time, billed me a second time, and charged a service fee monthly for 4 months after no notice of missed payment for the 2nd bill until 4 months later. They were unwilling to refund the service fees when I called and asked why I received this bill 4 months later having thought I was paid up. Would not recommend.

Jerry L.

I have hired this company twice now , fantastic service , friendly service , and very reasonable prices , i would highly recommend charles f murphy for all your plumbing needs.

Vinny P.

I live in a very old house in a very rural area in the mountains, located a considerable distance from the city of Frederick, where Murphy plumbing is headquartered. Based upon the recommendation of the original homeowner, who had been a faithful customer of this company since 1982, I have been using Charles F. Murphy plumbing for all of the indoor plumbing needs of my house since having moved into the house about 25 years ago.

I have always received excellent service from all of the staffers at this company, and have always been very pleased with their work. Having said that, I want to point out that this is an old-school family-run small company, and they seem to have no wish to grow much larger, and thus it can sometimes take a day or two for them to send a plumber for certain non-emergency tasks.

Now, what did I mean by the term ""old-school"" in the previous sentence? Well, what I mean is that they still do many things, including billing, the old-fashioned way. Their entire customer-tracking and billing system seems to be based upon paper records and perhaps a card file. Thus, I have noticed consistently across the years that I can take them many months to ever send a bill!

Do you remember that I mentioned above that I live in a very rural area in the mountains? My house is located on a steep mountain slope, with a very steep and long -- and very narrow -- driveway, and the ""yard"" does not consist of any paved paths or mowed lawns, and rather the entire 5 acre ""yard"" is nothing more or less than forested mountainside covered with hundreds of 50 to 70 foot tall trees, rocks, fallen logs, and snakes. So, getting from the driveway or the front door of the house to the basement that houses the water tank, the pump controls, and the hot water heater can be a real challenge, as it involves negotiating very rough forest terrain on a steep slope littered with forest debris and rocks.

Why am I telling you all of this? Well, for example, the task of replacing the hot water heater (which seems to happen about every 10 to 12 years) is not a simple job, as it means negotiating a rocky sloping route or ""path"" of over 120 feet across rough mountainside terrain. And yes, it means hauling the old water heater across that terrain from the basement to the truck, and it also means that the plumbers need to then transport the new hot water heater over 120 feet across the same rough terrain (and remember, it is all on a 28 degree slope...!) to get it to the basement.

Nonetheless, the plumbers from Murphy have always tackled this task, and other like it, with aplomb, and have always done masterful work despite the challenges.

By the way, speaking of my basement that houses the well pump controls, the water tank, and the hot water heater, I neglected, in my narrative above, to mention the fact that said basement has a dirt floor that is always muddy and wet (because the house is located in the mountains, and ""because rain"", and ""because forest""), and the basement is occupied by several very large (and totally harmless) blacksnakes that eat the rodents (usually large rats) that are commonplace out here in the mountains. So, whenever a plumber from Murphy arrives at the house to do any work that may involve a visit to the basement, I always warn them up front that they may well encounter one or more of the large blacksnakes in the basement, and I reassure them that the snakes are harmless and will not bother them.

Well, all of the plumbers from Murphy whom I have met to date always take in this information about the presence of snakes in the basement very calmly, and, across a period of over 25 years, they have never complained when they have occasionally bumped into one of the large blacksnakes down in the damp basement, nor when they have encountered a copperhead snake (a mildly-venomous pit viper common to this area) lying across the rocky path to the basement! Rather, they handle all of these challenges, including occasional visits from my nosy hens and roosters who might at times wander into the basement to supervise their work, with great calmness and aplomb!

So, the bottom line is that I have been using this plumbing service for over 25 years, and have never had any problems with their work, and therefore, I feel that they deserve 5 stars!

Kristin G.

John at Murphy's helped me with a faucet repair. He fixed one of my problems in the shop and was extremely helpful. He gave me advice on how to find other parts that were not essential, but that I still needed, like a rubber boot for the sprayer. It turned out to be a Kohler faucet with a lifetime guarantee, so Kohler is sending a replacement part. Thanks, John!

Tom F.

Very disappointed. Two employees arrived to our home and spent 5 minutes to tell us what we had already told them the issue over the phone. They said we had to replace the ENTIRE kitchen faucet because the sprayer was leaking. The entire kitchen faucet, really? It's a freaking Moen!

They said that it would be anywhere from $700 - $850 for these model. ""We will have our office contact you about possible options that we could install"". A week goes bye - Nothing. Two weeks go bye still Nothing!! A buddy suggested to just call Moen and see if they could help.

Wow what service Moen provided not only sent a New Sprayer and hardware but video links to see how easy the repair was. All this for FREE.

BTW got a call from CF Murphy Plumbing looking for $130 for the 5 minutes. You would think with all the follow up that I DIDN'T received from them they would be ashamed for asking. When I told them my story they didn't care and the office lady just said that wasn't her problem and that was a different department dropped the ball. I can't believe she said that about her own company.

#noteamwork #dontcareaboutcustomerservice #Disappointed

Deborah G.

I have used these Plumbers for the last 6 yrs. Very prompt on making and keeping appointments. Great service, no problems after work is completed in a timely manner, and plumbers sent were very nice, and thorough on their work.