Charles A Klein & Sons

Hina W.

Disgusting, horrible and unreliable people. Donot reach out to them if you have a problem because the problem will become bigger. They are not trustworthy people, they will tell u less price or even the service is free but will send you bills.

Irresponsible employee who never revert to your calls and keep telling u they will get back and never does. All they want is mar money.

Lee N.

Charles A Klein installed all the HVAC when our house was built in 2010 so we just kept them on for our 6-month services. Over time we found that despite everything ""working fine"" our services resulted in more and more necessary repairs. Including the replacement of a 7 year old heat pump, replacing a compressor in another outside unit and so on.

The last straw was about a month ago when they came out for our fall service. Before the service everything was working fine. However, before the serviceman left he came up and informed us that the blower motor died on one of our heating units (we have 3 zones). The offered a replacement motor at $1200 with a $300 charge to install. I finally thought enough was enough and reached out to a family friend in the HVAC business. Before even coming to the house he noticed that Klein had a 25% markup on the part which he said was very high. However, the realizations after he came out and inspected the unit were the most shocking. The system that was working fine prior to the service, required a new blower motor, control board, wiring harness AND thermostat. Our friend indicated that the components must have been shorted out presumably during the fall service and while not necessarily intentional were the result of incompetence.

If we allowed Klein to rectify the situation (which they caused through their incompetence) it would have probably cost us several thousand dollars just for the parts alone without even considering the several visits before it would have been completed.

Angela K.

I would give zero stars if it was an option; they were that bad. Multiple phone calls, with messages, went unreturned when we tried scheduling an initial appointment, but since they serviced our HVAC last summer, I kept trying. on 6/11, I was able to schedule an appointment for 6/16, but they couldn't give me any window of time. The technician came on 6/16, diagnosed that we needed a new blower motor, quoted us a price, and said it'd get ordered. On 6/18 they called back and asked if they should order the part and quoted us a different price. Fine. Finally got it installed on 6/23 and within an hour after the tech left, I knew it still wasn't working right, but no way in heck was I going to try and reach them for another week to have someone come out sometime in July. Called a new company who came out same day (6/24), diagnosed, and fixed it.

Andre L.

After waiting for over a month for a plumber to come to my house to verify if my water utility pipe was leaking, I had to another another 10 days to even get a quote that didn't even real numbers. They only provided a standard rate fee an hour. Why take 10 days? Who knows! I didn't mention anything about the required permit with public works. It mentions a warranty for a gas pipe, even though we are only working with water here. T that the price is valid for 30 days because of the steel market condition (the water line is copper) not impressed.. By the way, the plumber himself was great, I hope I only had to deal with him, but the company is not a good match.

Annie V.

Horrible company to work with!! There was a conflict with a charge and I called them and they said they would get back to me and they never did! I called multiple times and they just kept sending bills without ever replying to me about my complaint! We will never use them again and if you're smart you won't either!

Dsaah72 ..

I see my system has your name on it you came to my home a few years ago and installed my system. Thank you very much,. it functioned up until a few weeks ago. now I have no air condition. I attempted to put off the main power and back on I placed the switch from on to off and back on again it did not work.the system continues to blow out hot hair in a very hot day.
please help me if you can.
Thank you very much for installing it in the past. it worked great. now its time to either repair it or fix what is not working in it to make the fan outside not turn to produce any air conditioning.

Sincerely yours.
David Saah Jr. 17665 Shady Spring Terracce Gaithersburg, MD 20877
240-672-2762 Best contact number.

Jeffrey A.

The Best of the Best! We needed a new A/C System. The one we had turned out to be Garbage. Charles Klein put in a new Trane A/C System. Its the Best A/C we ever had. They were polite, Professional; they did it in one day. They even replaced the copper line from the A/C unit to the inside system, which had problems anyway. They replaced it with 7/8"" new copper, which is at least twice the diameter, then we had before. It works like a charm. We have no complaints, whatsoever! Thank you Guys!

M S.

We have a custom home and Charles Klein did all of the HVAC work. recently we had no heat on a cold day (10/2018) and we called Klein. The tech came to the home, noted there was a bird in an intake that had blocked the unit, causing the fail safe to shut it down. During the process of the repair, he cracked a part on the unit (which we witnessed). He noted that he did damage the part, he would tell his boss, and they would repair it. He put it back together and told us the furnace would work but might leak water onto the floor. If it did, we were to call him. The next day there was water leaking, and the unit had to be turned off. We called first thing in the morning to ask the tech to come back. He did, and said that a new part was needed, but we should 'be prepared' to be charged for the part. We were not called about the part until the end of the day - it was now Friday, and they could not order it until Monday. We then spoke to the manager, who said that the furnace had overheated because the bird was obstructing and had caused that furnace part to become brittle, so it was not their fault that the part had broken. We witnessed the tech being very tough on the part and breaking it.

Once we reluctantly agreed to pay for the part (it was a cold week and we needed heat), we had to call multiple times to get the part ordered and subsequently come and install it. So once the tech broke our unit, it took more than a week to have it working again.

They did not feel they were liable for the damage they caused. The part was $600 to repair. They took over a week to restore heat to our home. Again, the tech CLEARLY STATED that he cracked the part. Wow. Never again.

Chris K.

Charles A Klein has gone way down hill. We had used them for years as they installed the systems in our Trinity home. I tried to have them come out for our spring maintenance service. Three times they did not show up. They blamed the first two rounds on a new computer system. After the third no show, I asked for a refund as the service contract was pre paid. Patrice who has been zero help claimed she could not issue a refund. I ask to speak with a Manager or someone who could help and no response for days. I sent an email to their auto system through the website and received a message from Mike Klein who said he would contact me. Three days later and zero contact. I have emailed him each day saying I was still awaiting his call. DO NOT USE CHARLES A KLEIN. I am reporting to BBB and MHIC.

Linda L.

Update. Someone called to verify my cancelled appointment on the very same day I posted my earlier review. I told them I had cancelled the appointment due to their lack of response and that we had emailed them ( at a specific person's email address) for a refund on our service contract. They promised a manager would call back but they did not. I had to file a BBB complaint but we Received a refund 9/5/18.