Chappell Pump & Supply

N N.

We called them out to help us repair our well pump. John came and replaced a couple parts for $400 and broke our pump in the process. There is a crack in the pump that wasn't there before. He must have overtightened. $400 for a broken system and no water. Do NOT trust these folks.

Joe C.

I used Chappell for the first time to replace 2 5000 gallon water tanks.
They were very prompt, very professional and did great work.

Dr Raj S.

I called this company 2 months ago to enquire about fixing my well. The guy on other end was nice and courteous and took all my info and stated he was busy that week and will call and come next week to look at my pump and this was almost 2 months ago. He never called never came or never said he cant do the job so basically it just slipped through the cracks. So i dont know what to make out of it but on to next one.

B P.

Chappell Pump is relatively responsive and will complete your work. However, beware of their billing practices. I was charged full labor to repair work that they had completed previously and was currently under warranty. I have never had any company charge me twice for the same labor within a year and while under warranty. In addition, I was told that a minimum service fee of $119 will be charged every time a technician arrives at my location regardless of the situation or how much time it takes the technician to complete work. In my case, the actual time spent on my premises lasted about 20 minutes each visit. Also, understand that billing starts from the point of departure from the shop and runs all the way to return to the shop. You are expected to pay for travel time. Despite this, the office was not the least sympathetic. My concerns were met with adversarial attitude. It's a shame because I think they do good work.

Tom D.

Lost all well water to the house. Called Chappell and they responded promptly and determined that a two inch pipe had failed. Within four hours the repair was made, tanks pressurized, and back operational. Very happy and highly recommend Chappell!!!

jim s.

over 60 yrs with Chappell and others I can say that yesterday went great dropped a new 3hp pump and in 6 hrs had water. I called them the day before and in 2 hrs Lee came out and confirmed that the pump is dead. The office is run very well and answered all my questions. we have over ten wells so we use a lot of different companies around the state.always enjoy the blue and yellow trucks of Chappel Pump. Thank You, Jim Sergi

Richard S.

Chappell pump has been very responsive and professional in helping get our well set up with a pump system. Randy has always been very good about returning calls within hours and the office staff is very helpful and friendly. Quality company!

Mark S.

I needed to get an appraisal for installing some above-ground water storage tanks and a hydrant to support a new building that I am putting up almost next door to the business. After 4 days of trying to contact them for information, I have yet to be successful despite daily attempts. It appears that they are too busy to return calls, so I am going elsewhere.

Scott R.

This Company is more concerned about being paid then servicing there clientele. I will not be using them again, calls went unanswered and the Office is generally indifferent to the point that I felt like I was interrupting them from doing something more important. Anybody but them.

Ray D.

Went to their supply parts store to pick up a pressure switch the girl behind counter v?ry helpful and super nice ., the switch did not solve my problem so called back up to have a service guy come out. he came out a? scheduled time and again really nice guy (LEE) solved my problem right way with a 15.00 dollar part. Really nice and honest people. Thanks again Chappell pump Ray