Chapman Drainage and Basement Repair

Virginia B.

I found water seeping into the basement. Jeremy came out and did a thorough inspection of the entire exterior drainage system and quickly diagnosed the issue. He took the time to explain how my drainage system worked and detailed the job to correct the problem. His crew was prompt and courteous and completed the job quickly without disturbing much of the landscaping outside of the trench for the new drain pipe. The wall is nice and dry now!

Michael B.

Wow!! That's all I can say. Chapman Drainage went above and beyond fixing my drainage pipes from intruding roots. Worked with me for several months to assure that my basement stayed dry, then came out today and did a killer job and even did more than I asked for just to make sure the job was done right and so we wouldn't have to worry in the future. The men were extremely professional and worked to perfect the job. I'm sad I could only give a 5 star review, because they deserve more. Recommend 110%!

Adam F.

UPDATE: Upon double checking, we found no such communication at all with Jeremy as he describes in his response. We had no idea he had decided he couldn't do anything; he didn't email or text or call with any such communication. As far as we knew, he had not made any decision and needed more information--and hence his initial commitment to us to come back out.

Jeremy originally came out on March 4. His initial take on the situation was that ""this is typical for this area"" and ""I've never had one beat me yet"". So his sudden Yelp response of ""I decided it can't be done"" is, in my opinion, a rather questionable last-minute excuse made after he's been called out for lack of communication.

Anyway. Like I said, in our initial meeting on March 4 he had committed to us to come back out ""in the next week or two"" to do detailed site measurements but didn't follow up on that for quite some time, and didn't communicate anything for several weeks despite my wife calling his office (March 21) and emailing him. I finally emailed him on April 1 to ask, ""Are you still interested in looking more closely at my back yard situation? If not, just let me know. Otherwise, please let me know when you plan to be by to assess the situation.""

To Jeremy's credit, he responded in 6 minutes via email. But, his explanation had NOTHING to do with ""inclement weather"" delays; instead he talked about some personal medical issues. Unfortunately, I accepted those at face value. And now when confronted with the facts he says the delay was due to ""inclement weather""?

In that same email communication he committed to coming out that same week on Friday, April 5, which I again took at face value.

And that was the absolute LAST we ever heard from Jeremy--that is, until moments after my initial Yelp review went up at 11pm. Now his story is ""I came out April 5 and decided it couldn't be done"". If he came out, he did not specifically schedule a time to meet with us that day. Nor did he let us know afterward that he had been there, or made any decision about whether or not to do the job. I might add that my wife is home all day, and most certainly would have seen Jeremy making any ""detailed site measurements"" as he originally described--and yet she saw no such detailed or extensive activity, nor did she see any indications of any such activity.

Further, at no point did my wife deal with Jeremy over text messages. It was all email and voice. And at no point did my wife receive any text from Jeremy such as he describes. Yes, I would be very interested in seeing said ""screenshots"" of any texts. Jeremy, you have MY email; please send the screenshots. And if you had already concluded that you ""could not make it work properly"", then what ""additional options"" did you possibly have to offer?

I also find it interesting that if Jeremy thought he had texted us once and never heard back, that he never bothered to follow up with even a second communication, maybe a phone call or email (and we do know that he had our correct email addresses).

It appears that not only did Jeremy make some terrible choices in how he did business with us, but he continues those choices by trying to defend himself on Yelp by apparently not being truthful about how he handled things. Like I said, I'm OK with being told ""sorry, I can't help you"". What I'm not OK with is complete lack of communication, made worse by his stated defense of ""I told you I couldn't do it"" which simply isn't true. Had Jeremy told us that, we wouldn't be here on Yelp today.

Also, I find it interesting that his response to me is virtually the same as his response below to Henk D.

Buyer beware.

Henk D.

Can't really comment on the quality of their work. I first contacted Chapman at the end of May and arranged for the work to be done mid June. Unless you are capable of waiting a very, very long time I suggest you look elsewhere

Neal O.

I spoke with Jeremy in April regarding some work in our yard and asked for the work to be scheduled at the end of May. We were out of town at the beginning of the month and wanted to give time for an email estimate to follow-up on the verbal price.
Since returning, we have called his office and cell phones several times, emailed and texted Jeremy to ask about getting work done. He has not responded. The company came well-recommended, as some of the other reviews show; however, our experience has not been good.

Susan C.

This review is almost a year late. Last spring, I had them replace the drain pipes from my downspouts to the curb, including the ones at the back of the house. They did a great job at a good price.

Erika B.

Very professional and easy to work with. It is nice to see that some contractors have the attention to detail with their trade.