Champlain Valley Heating & Plumbing

Susan T.

When I called the office ahead of time, at the beginning of September, 2023, I had requested that the tub drain be unclogged, and a new drain cover be installed. I explained to the woman on the phone that I wanted the drain cover (Turn and Lock) replaced with a new one or a trip-lever and strainer cover.
What we were left with was a broken tub cover, nothing replaced. See attached tub photos. The plumbers who worked on the job said they had to ""order a new part.""

Additionally, my husband asked them to look at the upstairs small bath and small kitchen faucets for water pressure issues. What we got were two aerators removed and nothing replaced. And now the bathroom faucet leaks because something broke off when they removed the aerator. See Attached Sink Faucet Photo.

I called the office on 25 September 2023 to inquire about this unfinished job and the status of the part on order. I was told by the man that answered that he was busy and would call me back. That never happened.
So now I have had to hire someone else to complete the job, a new tub cover and a new sink faucet. This is disappointing - to use a term that is as polite as I can get. I don't know who they sent, and I don't know who took the original request for service, and I don't know who answered the phone and told me he was too busy and never called back, but I see this as a serious customer service issue.

Ej O.

Only very good things to write only met Dave he was easy to work with. His crew did a great job they cleaned up and other then new heating equipment I would not have know they were there.