Champion Plumbing & Rooter

Elliott D.

When I wrote this review, I asked myself a simple question; knowing what I know now, would I still have hired Champion Plumbing? The answer is no, and I will explain why.
It started out when the toilet and the shower in my mother's house started to flood sewage. We contacted Rotor Rooter first, and the plumber showed us a camera footage of the impacted main sewer line, and suggested that they had to tear up a significant portion of our house tile to get to it. We sought a second opinion with Champion, and this is where the worst plumbing experience of our lives began.
The Champion plumbers made the job seem easy, and even suggested they could use a trenchless sewer line extraction after they dug three holes; two inside the house and one by the outdoor sewer access. Seemed simple enough, and we agreed to let them on the job. Champion then mentioned Adams Disaster and Recovery would set up containment tents after we signed the contract with Champion. This disaster company was one of the worst companies I had the displeasure of working with. They were unprofessional, unprepared and every time they showed up it was with a completely different person except for two people on three separate occasions. After this whole ordeal was over, I found containment tents for twenty dollars at Home Depot, Adams was not needed. The receptionist at Champion was snide and unprofessional, but I will get to her later.
After they invited the disaster company, Champions went to work digging the access holes. The Champion plumber then pleaded with us to allow a fourth hole to be dug in the house to ease their access to the main sewer line. I vehemently disagreed; however, my mother thought it was a good idea for them to do so, and thus a fourth hole was dug. This fourth hole is where all of our problems sprang fourth.
Adams came in again to work with my mother's home insurance company, and they later gave us dehumidifiers and fans that were not really needed. All we needed was to get rid of our contaminated cabinets, we had already cleaned up the sewage mess. Once Champions finished the job, and resealed the holes, we thought everything was over. It was not, as the worst was yet to come.
The kitchen sink started to back up the day they were finished. No big deal, these things happen right? The clog got worse over a three-day period, to where the dishwasher would backlog the sink. We bought a new garbage disposal, as ours was about seven years old, and we thought that would fix the problem. No, before the weekend the unimaginable happened; raw sewage started to flood from the sink. Champion Plumbing did not fix the sewer main, and sewage was seeping under our kitchen as well. This was a scenario beyond my worse household nightmares, and we called Champion immediately after this happened.
This is the part where the receptionist comes into play; she would only dispatch one plumber at a time, and they claimed not to really know what was going on. After the weekend they finally sent in the field supervisor to determine that what we assumed was true; the main sewer line was improperly done, as we could see a wet stain underneath the recently-sealed fourth hole. Adams was invited again to make containment tents, destroying our expensive custom-made blinds in the process.
The work began to redrill the hole and fix the sewer main line; however only one young gentleman was sent to do the job. Sensing a pattern here? He shoveled buckets and buckets of dirt, sewage, and rock and placed it on tarps in the front yard. After a few days, he stated expert plumbers would be brought in to look at the issue. We went through at least three experts that looked at the sewer hole, and then left the house after about forty minutes; vowing to return. They never did, and we spent Labor Day weekend shoveling the mess left out in or front yard, as Champion Plumbing was giving us the run-around. The sun was hot, the work was difficult, and neighbors passed by with shocked looks on their faces.
Champion finally fixed their mistake in the end, however, because of how disastrous the whole ordeal was, I believe my mother is entitled to a complete refund. We had to replace the kitchen cabinets, stove, etcetera that were all soaked in sewage. Go ahead and look up sewage in the kitchen sink, you will not find many results. I tried contacting even the company license holder; Jeff M Stanley, with a letter requiring a signature, to no avail. I hope that someone from Champion Plumbing will contact me or my mother to resolve this issue. We are currently in talks with a legal advisor; hopefully it will not need to go to the courts, but who knows.

Gogadgetgal G.

Very responsive on initial assessment and estimates but company is in bad need of a project manager because often staff was sent out waiting on other personnel and tools. Also, did not clearly explain a lot of the steps involved in our sewer line replacement and their partnership with Adams D&R which resulted in additional issues with getting my home restored to normal

Heidi S.

I can't say enough about champion plumbing and rooter Andrew was our service technician he is awesome, all I have to say is I'm so glad my husband and I called champion to come out to our house Andrew was fast efficient and got the job done asap, again thank you so much Andrew-champion plumbing and rooter!!!!!

Amy R.

Had an emergency at the rental and called Champion Plumbing to the rescue. It was on a Sunday but the plumber came out within a couple of hours and fixed the problem we had with installing a dishwasher.

Trina A.

If you want a tankless hot water heater installed for your home. Please do not contact this company. They charged me 4500 dollars and It still not working properly. It took a week and a half to get it running but the pressure is not functioning properly. I was left hanging with promises that they will have it working and til this day I am still waiting. Now I contacted somebody else to deal with my situation. If you end up dealing with company don't ask for DAVEs help.

Cathryn V.

Extremely rude customer service - customers beware as the female rep answering and scheduling calls has the worst phone etiquette we have ever experienced . Clearly unprofessional , unhappy and shouldn't be on calls representing the company . She needs an attitude adjustment and customer service training .

Obviously we took our business elsewhere to another deserving company - we hope their service techs are better trained and happier than their customer service providers.

Megan S.

Terrible service-super unfortunate. We have had a few large issues over the years and Champion did a great job with the projects. This was not the case this past week. Justin arrived without any tools and had to borrow items from us. He didn't turn off the water before taking apart the sink and flooded and soaked everything under the sink. Then left the house to get a part without notifying us that everything was soaked. He was unmotivated to fix our issue and seemed to find reasons to continue to leave. The final time he left, he never reached out for follow up, finally hours later we got a hold of him and he said he'd have to order a part and would come back after the weekend. He left our bathroom completely taken apart and unusable. After calling the main office multiple times to reach Justin or anyone to help, we were shuffled off and eventually told we are no longer customers of Champion and to find a new plumbing company. So disappointing, if you do use them I would highly suggest requesting NOT Justin.

Bart G.

Called Champion to flush out a clogged kitchen sink. The technician arrived a little earlier and jumped on the job right away. They not only figured out the blockage but also scoped/located the entire line to determine what was really the cause of the issue...at no extra charge. They showed me where the problem was and quoted me a very reasonable price to take care of it. I was very pleased with the whole transaction from start to finish!

Krazzyk B.

If I could give negative stars I would. If your on a time line these guys are not the company to hire. They schedule a time and show up 6 hours late stay for an hour and take a 4 hour lunch to return with a different crew than originally started the job. If you are going through your insurance company check your receipt for the correct t name and address. These guys are a bunch of clowns. The owners son promised to be here at 8 sharp showed up at 8:15 and played on his phone for 1/2 hour in his van never came to the door. I went and asked when they were going to start and his 8 sharp turned into I don't have parts or glue to finish plumbing the new line. Who comes to a job without the equipment they needed to complete a job. Champion circus Plumbing. Every employee that came to my home talked more smack about the owner than I did including the owners son. Pay the extra money and hire a professional company unless your looking for a circus act. Serious joke of a company from start to finish.

Yvette M.

This is probably the worst company I ever had to deal with. We had some services done by technician David in November and had ongoing issues with the plumbing and every time I called and left a message nobody responds. Horrible customer service, do not use this company!! After $10,000 you would think they'd like to keep you as a customer but I guess not!!!