Champion Plumbing & Rooter

Megan S.

Terrible service-super unfortunate. We have had a few large issues over the years and Champion did a great job with the projects. This was not the case this past week. Justin arrived without any tools and had to borrow items from us. He didn't turn off the water before taking apart the sink and flooded and soaked everything under the sink. Then left the house to get a part without notifying us that everything was soaked. He was unmotivated to fix our issue and seemed to find reasons to continue to leave. The final time he left, he never reached out for follow up, finally hours later we got a hold of him and he said he'd have to order a part and would come back after the weekend. He left our bathroom completely taken apart and unusable. After calling the main office multiple times to reach Justin or anyone to help, we were shuffled off and eventually told we are no longer customers of Champion and to find a new plumbing company. So disappointing, if you do use them I would highly suggest requesting NOT Justin.

Bart G.

Called Champion to flush out a clogged kitchen sink. The technician arrived a little earlier and jumped on the job right away. They not only figured out the blockage but also scoped/located the entire line to determine what was really the cause of the issue...at no extra charge. They showed me where the problem was and quoted me a very reasonable price to take care of it. I was very pleased with the whole transaction from start to finish!

Krazzyk B.

If I could give negative stars I would. If your on a time line these guys are not the company to hire. They schedule a time and show up 6 hours late stay for an hour and take a 4 hour lunch to return with a different crew than originally started the job. If you are going through your insurance company check your receipt for the correct t name and address. These guys are a bunch of clowns. The owners son promised to be here at 8 sharp showed up at 8:15 and played on his phone for 1/2 hour in his van never came to the door. I went and asked when they were going to start and his 8 sharp turned into I don't have parts or glue to finish plumbing the new line. Who comes to a job without the equipment they needed to complete a job. Champion circus Plumbing. Every employee that came to my home talked more smack about the owner than I did including the owners son. Pay the extra money and hire a professional company unless your looking for a circus act. Serious joke of a company from start to finish.

Yvette M.

This is probably the worst company I ever had to deal with. We had some services done by technician David in November and had ongoing issues with the plumbing and every time I called and left a message nobody responds. Horrible customer service, do not use this company!! After $10,000 you would think they'd like to keep you as a customer but I guess not!!!

Christopher B.

Had a leak in the main waterline but was not sure where. Called Champion for leak detection and got appointment for the next day. Before the leak detection guy gets here I find the area of the leak and get to digging. Had 90% of the hole dug when the plummer (not a leak detection guy) arrived. Told him where I thought the leak was and he jumped in the hole, took a few shovels of mud out and said that since it was under the slab it would be about $1,500. I was able to get him down to $1,000 and he ""started"" the job. I ended up turning the water on to help pin point the leak (a few inches to the left, not under the slab). After about 30-45min of being on the job he left to go get parts and was gone for hours. I left the house and he came back shortly after I left. He had the leak fixed by the time I got back an hour later but due to the hole being full of water he opted to come back the next day to fill the hole and fix up the yard. Due to rain that night he did not show or call. 5 days later I had the hole filled and yard fixed and they wanted full payment. I refused and was only willing to pay half. Boss man showed up with no introduction, no uniform, no work trucks, looking like a thug of the street corner claiming I'm refusing to make any payment. The way he was aggressively talking to me I felt he was ready to fight me. After I explained my view he finally said aggressively for me to ""pay what you feel the job is worth and he will deal with it."" I asked what he ment ""deal with it"" and he said ""we will be done and he will write the rest off."" So I paid the employee $500 and think that will be the last I will see if them. I would not recommend using Champion for any large jobs and definitely would not sign anything or pay anything until your happy with the final job.

Connie H.

I have been struggling with my home plumbing for years. I found Champion plumbing on the Internet and had to trust that they could finally help me out. From the time I called and Christine answered I felt that this was the place I needed to contact. Then came the plumber staff and one of the owners. They treated me with respect all the way reassuring me that my pipes were finally clear of whatever's been happening.

This group of people are top notch professionals I guarantee.

Thank you so much!!!

Samantha C.

Wow, so these guys started out amazing and then it all went down the drain. I had them re-pipe my entire home for the cost of about $28,000.
Then paid them another almost $5,000 to come in and reinstall the tub, shower components in both bathrooms and I now have only one finished bathroom.
The other one it has been two weeks of calling and BRGGING to get them to come out and install the remaining bathrooms shower components. I keep being told tonight or tomorrow and no one shows and the calls have stopped.
They did show up on a Saturday with no prior notice and I was not home and my phone was off as I was at a kids game. I was told at that time that they would be by that night. Again, no call no show.
I told the owner that you really are leaving me no choice but to call the ROC and file a complaint. That did not even light a fire to get them here. Apparently, they are a take the money and run kind of operation. It is really disappointing since they had done such a great job initially but at this point they have completely failed on the finishing of the job and follow up.
I keep being told we are busy and on another job well what about the clients whom paid you al ready and you have not completed their job?
I guess once they have your money you are not important.
As a small business owner I fell horrible about being forced to write bad reviews and file complaints with the ROC but they really have left me no choice.
I would not pay them for the final job until it is 100% done. As you might NEVER see them again.
It will be interesting to see what happens since I am complaining now before the job is even finished but again I am at their mercy and they do not care about their existing customers they are already onto the next job!

Amarie M.

Vicente came to diagnose our plumbing problem. We had a recurring issue of the plumbing being backed up. He did an Excellent job. Very professional! My plumbing is no longer backed up. I highly would recommend Champion Plumbing!

Susan H.

Matt and Joe?, I'm sorry if I did not get your names right, we here right on time, were wearing their masks, were very polite and professional. Not only did they take care of our issue quickly, they taught us what to do, walked us through every step they were taking, made sure that everything with our kitchen plumbing was working as it should, they even cleaned up like they were never here. They even gave our dog Nellie, scratches which made her day as well! If we ever need a plumber again, this is who we will call!

Casey K.

Overall I just would not call this company out again. The lack of communication in between their employees and customers is very poore When you say you're gonna be somewhere qnd your running late, that's when you pick up a phone call and say Hey I am not coming or running late so people don't decide around a wait for them. Then you tell them what time you are available they show up beforehand do not wait for you to get off work in 15 minutes turn around and leave. Just overall very poor customer service. When they give you a 2 hour window to come out it will be more like 3 to 3 1/2 hours.