Champion Plumbing & Rooter

JoAnne M.

The worst. This company came out to clear a clogged pipe and after telling me it could not be snaked to clear the clog and I would have to spend $4100 so they could cut and remove a section of my bathroom wall, jackhammer up my tile floor and remove dirt surrounding the pipe to gain access to the clog under the slab of my home. They would then replace about 5 feet of cast iron pipe to fix the problem. I then called a 2nd company for a 2nd opinion and they snaked the line with no problem AND fixed the damage that Champion had already caused by cutting the pipe and dismantling by bathroom plumbing. The final cost with the new company was a total of $279.00. The new company said they were actually embarrassed that a plumbing company in the valley was so dishonest. Champion is horrible and should be ashamed of the way they are doing business and taking advantage of elderly.

Joel M.

Above and Beyond!!

Andrew and his crew came out after a recommendation from a neighbor who had trouble with her sewer pipes in our 1950s built neighborhood. We we re-doing the landscaping in our backyard and didn't want to wait until a problem occurred that required digging up the old lines. We were in a time crunch since the landscape crew had deadlines, but Andrew and crew worked around it. While the landscape folks took the weekend off, Andrew and his partner worked tirelessly all weekend to keep our yard project moving. We even had a house guest that prevented completion of all the work. They easily rescheduled that portion of the work for a later time, and actually showed up the day they said that they would do it!!! BEYOND THAT, we had to do some digging later in the yard project; Andrew came same day when I asked him to mark out the sewer lines for the landscape workers to avoid. Unbelievable!! Having worked with many service folks over the years, the professionalism and responsiveness received from Andrew and Champion plumbing are second to none! These guys will do what it takes to make it right for you!!

Carol W.

Came on time; polite, went right to the problem and fixed it. They have a guarantee and offer free camera service to help with diagnostics. They even took the time to look at a problem that was other than what we called for. Andrew and Tyler were wonderful and efficient.

Stevie K.

The BEST experience ever! We had a sudden leak IN THE WALL and Jason was here in what seemed like moments! He and his crew (David especially) spent ""whatever it takes"" to stop the leak and repair the pipe; then ""as long as they were here"" I asked if they could change all the faucets (one had been dripping for quite some time) . They could, they did. House is ""renewed"" and I cannot say enough about the care they took in our home; the appropriate guidance they continuously gave as to what would be best for the house. We took up way too much of their time and they always treated us with respect. David ""talked"" me down from fear several times, and was a great listener when I asked if ""something"" out of the scope could also be done. I highly recommend Champion Plumbing for any size/age of house; these guys KNOW what they're doing!!

Samuel R.

I called Champion Plumbing after my entire home was completely backed up and they arrived within the hour and really saved the day for me. The technician they sent was very well trained and was quick to diagnose and fix my problem, and after completing the task at hand I was given a free camera inspection to show me exactly what was wrong and where. I strongly recommend Champion Plumbing to anyone with plumbing issues, and I know I've found my plumbing company for all my future needs.

Charles S.

Great price great service. Told me window came on time felt really good. Coming back to install a new Toilet.
Charles Schulter

Mojgan J.

I hired this company to install my newly purchased water heater a few years ago. The so called plumber Kevin Wilson did such a weird and botched installation that looks like an elementary school child could have done better. I contacted the owner Jeff to send someone else to install it correctly or refund me but he was no help. Because of the non professional and botched install my water heater has constantly turned off since the install resulting in us having to finish our showers with cold water so now I have to pay another company $1394 to come and fix the mess from this company. Do not use this company. They have no knowledge of basics of plumbing and installation, no care for fixing their botched work, no customer service, and no care to make it right for the customer. They just want your money. Stay away from this company!!!!!!!

Peter B.

The sewer line failed on my rental house. I reached out to Champion Plumbing. They replaced (at considerable expense) the line. That's when my experience with them WENT DOWN THE TOILET ! Their office lady called me at 8:00 o'clock on Thursday night asking for me to pay their bill. At that point in time , I hadn't received their bill. I told her that I would pay the bill after I got it. Between that Thursday night and the following Monday morning. I got SEVEN phone calls from different people within their organization asking for payment. I had even sent an Email to their field superintendent saying that I would settle up on Monday and to stop calling as I was feeling harassed big time. I hope their plumbing work was good, it's buried, so hard to know. Their follow up sucked big time.

Elliott D.

When I wrote this review, I asked myself a simple question; knowing what I know now, would I still have hired Champion Plumbing? The answer is no, and I will explain why.
It started out when the toilet and the shower in my mother's house started to flood sewage. We contacted Rotor Rooter first, and the plumber showed us a camera footage of the impacted main sewer line, and suggested that they had to tear up a significant portion of our house tile to get to it. We sought a second opinion with Champion, and this is where the worst plumbing experience of our lives began.
The Champion plumbers made the job seem easy, and even suggested they could use a trenchless sewer line extraction after they dug three holes; two inside the house and one by the outdoor sewer access. Seemed simple enough, and we agreed to let them on the job. Champion then mentioned Adams Disaster and Recovery would set up containment tents after we signed the contract with Champion. This disaster company was one of the worst companies I had the displeasure of working with. They were unprofessional, unprepared and every time they showed up it was with a completely different person except for two people on three separate occasions. After this whole ordeal was over, I found containment tents for twenty dollars at Home Depot, Adams was not needed. The receptionist at Champion was snide and unprofessional, but I will get to her later.
After they invited the disaster company, Champions went to work digging the access holes. The Champion plumber then pleaded with us to allow a fourth hole to be dug in the house to ease their access to the main sewer line. I vehemently disagreed; however, my mother thought it was a good idea for them to do so, and thus a fourth hole was dug. This fourth hole is where all of our problems sprang fourth.
Adams came in again to work with my mother's home insurance company, and they later gave us dehumidifiers and fans that were not really needed. All we needed was to get rid of our contaminated cabinets, we had already cleaned up the sewage mess. Once Champions finished the job, and resealed the holes, we thought everything was over. It was not, as the worst was yet to come.
The kitchen sink started to back up the day they were finished. No big deal, these things happen right? The clog got worse over a three-day period, to where the dishwasher would backlog the sink. We bought a new garbage disposal, as ours was about seven years old, and we thought that would fix the problem. No, before the weekend the unimaginable happened; raw sewage started to flood from the sink. Champion Plumbing did not fix the sewer main, and sewage was seeping under our kitchen as well. This was a scenario beyond my worse household nightmares, and we called Champion immediately after this happened.
This is the part where the receptionist comes into play; she would only dispatch one plumber at a time, and they claimed not to really know what was going on. After the weekend they finally sent in the field supervisor to determine that what we assumed was true; the main sewer line was improperly done, as we could see a wet stain underneath the recently-sealed fourth hole. Adams was invited again to make containment tents, destroying our expensive custom-made blinds in the process.
The work began to redrill the hole and fix the sewer main line; however only one young gentleman was sent to do the job. Sensing a pattern here? He shoveled buckets and buckets of dirt, sewage, and rock and placed it on tarps in the front yard. After a few days, he stated expert plumbers would be brought in to look at the issue. We went through at least three experts that looked at the sewer hole, and then left the house after about forty minutes; vowing to return. They never did, and we spent Labor Day weekend shoveling the mess left out in or front yard, as Champion Plumbing was giving us the run-around. The sun was hot, the work was difficult, and neighbors passed by with shocked looks on their faces.
Champion finally fixed their mistake in the end, however, because of how disastrous the whole ordeal was, I believe my mother is entitled to a complete refund. We had to replace the kitchen cabinets, stove, etcetera that were all soaked in sewage. Go ahead and look up sewage in the kitchen sink, you will not find many results. I tried contacting even the company license holder; Jeff M Stanley, with a letter requiring a signature, to no avail. I hope that someone from Champion Plumbing will contact me or my mother to resolve this issue. We are currently in talks with a legal advisor; hopefully it will not need to go to the courts, but who knows.

Gogadgetgal G.

Very responsive on initial assessment and estimates but company is in bad need of a project manager because often staff was sent out waiting on other personnel and tools. Also, did not clearly explain a lot of the steps involved in our sewer line replacement and their partnership with Adams D&R which resulted in additional issues with getting my home restored to normal