Champion HVAC & Plumbing

SurplusCornbread H.

I called Champion on a Sunday to correct an issue with my HVAC that had leaked coolant. In under an hour Carter was here, quickly located the issue and corrected it, all while giving me a thorough explanation of what was happening and how he was addressing it. He was efficient and professional and saved me from having to deal with a heatwave without cooling.

Anthony E.

Champion HVAC installed 2 units in my home in April 2023. They forgot to attach the emergency device that shuts off the air conditioning unit when the pan overflow with water. This caused a leak, damaging ceiling in the upstairs hallway. I contacted Champion and sent the photos and estimate for repairing the damage, but they haven't called me back. Champion is not accredited with the Better Business Bureau so beware. Also, don't believe those reviews on Google.

Carol D.

Unfortunately I have to update this review. We've had significant follow up issues with the company. They inadvertently covered up the warranty info on one of the AC coils. We've reached out to them to have them provide us with the information. They claimed to have emailed the AC company. We've been waiting on the information for 2 months now. This is unacceptable. Hoping they'll rectify this issue soon.

Zuleika S.

In June 2019 I purchased a year old AC Unit for $3500 from Champion HVAC and Plumbing, Wilfred Carter. I was told I had a 5 year warranty on the compressor and one year labor warranty. By April 2021, less than a year from the purchase, it was no longer working. Mr. Carter indicated that the unit was probably leaking freon due to a bad Air Compressor and indicated that it may need to be changed out (this was prior to him coming to diagnose the problem). He came and installed the air compressor on May 24th. He damaged my attic door. I let him know about the damages and he indicated that he would fix it. The next day I contacted him and let him know the temperature would not go down past 77 degrees. He indicated that he was working in Alabama and would call when he got back. I contacted him again on May 27th letting him know the unit was still not working and I was under warranty and also asked about the damage to my attic. He stopped responding. The following year, I had another leak in the system. When I contacted Mr. Carter on 6/10/22 and let him know about the problem, I refreshed his memory on who I was. He indicated that he was going to Aruba and would return on Monday. I contacted him Tuesday and he stopped responding. My Air Compressor is still under warranty and he refused to answer my calls. He did some research and determined he does not have a business license or a license with the conditioning air board. However, he is advertising like he is licensed. He posted an ad with license #Ga16467. I called another company Assured Comfort and Heating and Plumbing and they indicated that my system was incorrectly installed. The Air Compressor was mis matched from the AC Machine, and duct work was missing. I have attached their diagnoses. They also indicated that I need a new system.

Kelli B.

We truly appreciate the company's sense of urgency. We had been without heat for almost 3 weeks. When the leasing company finally contacted Champion, they came out the same day and gave us an estimate. After getting approval from the leasing company, they came back out and fixed the issues within 20 minutes. We were also very thankful the technicians from Champion went out of their way to wait for us to get home from work (about 7pm) so we wouldn't have to freeze another night!! We highly recommend Champion HVAC & Plumbing!!

LaShanon J.

The gas company turned off the gas in my house in order to change out the meter. They inspected the furnace when they were lighting the pilot and noticed a small leak. I had to have the furnace repaired before the gas could be turned back on. I called Champion and they answered my call immediately and were out to do repair within a few hours. Excellent service!

Henry B.

Wilfred Carter owner of Champion HVAC and Plumbing and his crew recently installed 2 new Goodman Furnaces and 1 AC unit in my home. I had already installed a new AC unit for downstairs, but the Furnace was marginal. Both AC and Heating was working fine but was old and eventually need replacing. Wilfred Carter left me with no warranty information for the furnaces and air conditioners installed and the top heating unit is not working as of a day Safter installation. I had already paid Mr. Carter and He has since stopped communicating with me. The work he performed is extremely tacky and I am experiencing a difficult time trying to get Mr. Wilfred to come back and fix the problem. He has stopped answering my texts and calls. This is very cold and unprofessional of Mr. Carter. Seemingly, after Mr. Wilfred was paid, he wanted nothing else to do with me. Now, when I turn on the heat upstairs the air conditioner comes on. Now, I am reduced to using a portal heater until I can get the problem resolved. This has been a nightmare for me. Please don't allow Wilfred Carter and his crew at Champion HVAC & Plumbing touch your HVAC unit. Henry B.

Lissy J.

So glad a friend gave me his number, he was fast, professional and very detail oriented, explain me step by step what he was doing and what it means, fix my AC unit in less than 10 minutes, very impressed with his job. Highly recommended, and i will call him again. Thank until i call you again.

L M.

It's not everyday you stumble upon a find like these guys. Super job, super service, super price, super cool.

Phil J.

If you want to support a local family owned business and need repairs, this is the company to use! I found out my water heater was busted and my heating system recently has not been working as well as it should. I called these guys early Thursday morning around 9 am and they were able to get to my house a little before 11 am the same day. They quickly replaced the entire water heater and fixed my heating system in a little over 2 and a half hours. Carter even kept me up to date with how much the water heater was going to cost by sending me a photo of the water heater at home depot. While he was picking up the water heater, Drake was draining my broken water heater and taking it apart. Great teamwork! The service was fantastic and Drake and Carter were both very professional.