CGC Water Treatment & Plumbing

Dorian L.

What a pleasant and amazing experience I've had with CGC Kinetico. I recently moved into my new home in Atlantic Beach and the water here was horrible and it even smelled bad. For whatever reasons, I postponed getting a water softener for months but what a regret. It should have been the first item purchased for my home. This softener truly makes a huge difference! To top it off, it doesn't use any electricity so I'm confident I'm covered for our FL storms. I had the pleasure of dealing with John Greenwood, Cindy, and Jason Foust and met most of their team at their showroom. The whole team at CGC are the absolute best and I would do business with them again and best of all, I'd highly recommend CGC Kinetico. They truly care about their customers wants and needs. If you're in their showroom, don't forget to sample their water anThanks for an amazing job done! A+++ 5 STARS!!

Betty S.

Terrible company to deal with. Called several times and left messages to check our new system and nobody returned our calls. Water is horrible. ​

Sara S.

I am a very particular customer. I had a very small closet in my condo to add a water softener and I needed a company that could supply me with a system that was accessible and fit the tight space requirements. John custom designed a system that would meet every requirement I had. I am thrilled with my softener. It received an excellent product, great service, and a neat installation.

Brad W.

I've enjoyed Carol's business for the past two years. The product speaks for itself. I purchased their top water filter system (non electric) and K5 drinking system based on trying it it myself from a friend whom bought it previously. The payment process was no hassle as long as you setup an 11 month payment plan. The deal was interest free for 1 year, but be careful, if you don't pay it off 100% you will incur the full interest for the product at initial cost. The payment system was ok, you can pay online or call, but I recall there was something fishy about using a credit card to pay maybe an additional fee? Anyway, the above purchase happened 25 months ago. I swung by to check my filter (non disposable) and confirmed by running water over it, and it turns back off white, it means it's not ready for the trash just yet. After confirmation, I was still offered to buy a new one or even disposable ones. Hm. I'm not sure if the conversation was taking a turn similar to yelper Cheryl P's experience in which I was being sold stuff I don't exactly need at the moment, but I decided to close the conversation and leave. Final note, if you have their water system be sure to come in on their discount days for salt. Also keep in mind each salt bag has a coupon attached. (See photo)

Holley S.

I tried both the website and telephone to schedule a quote to replace the kinetico system that came with my new home. No one bothered to return a call. I agree with other ignored posters. Not a good company to deal with. I called Culligan and already have a contract for a new system.

Jimmy T.

We've been saving for our home remodel for a while. We finally decided to start and the first thing was the kinetico water system. I did a lot of research prior to deciding on them. We saw them at the home and patio show in 2023 and talked with them for a long time about their system. They answered all my questions. They installed the system in March of 2023 and since then the system has been amazing and we love it! Because of the new water system we don't have to use as much detergent for washing clothes, using the dishwasher as well as soap when showering. I also love no more water spots on the shower glass doors! I also use the house water when I wash the cars and Rv; results in NO water spots! I also love the reverse osmosis drinking water system. We hooked up the reverse osmosis system directly to our refrigerator so now our ice is totally clear and tastes great. Funny thing; our LG refrigerator makes the craft ice balls and those are clear. Our grandkids love the large craft clear ice in their drinks. We drink a lot of water so having great tasting water was very important to us for health reasons. We keep 3 bags of salt in the brine tank. The more water we use the more I have to add to the brine tank. About every three months I add two bags of salt. I have a Tractor Supply next to us so I get the salt there for about $7:50 a bag. With the reverse osmosis drinking water system I have to replace the two filter cartridges once a year. Those are pricey; about $60 each. Overall we are definitely satisfied with the water system as well as with Kinetico! They have been great to work with. We have a large 400 gallon HotSprings spa. When it's time to add water to the spa I use the home water instead of the irrigation water. This has helped a great deal keeping the spa chemicals perfect.

Allen B.

Bought a top of the line Kinetico system with the K5 filtration system. Salesman assured me that my family of 7 would be no problem for this unit. We've had CGC out three times for service. This fourth time today I was told that I need to pay a $99 service call to sell me two filters because water only dribbled out of the K5. Those two filters were over $100 and we only had the unit for five months. The service technicians have always been very nice but CGCs salespeople are either ill-informed or dishonest. For CGCs part, shame on you for wanting to charge me $99 to sell me two filters that can be changed by a monkey.

Teri P.

CGC Kinetico installed my water softener/treatment system 5 years ago and I've been very pleased with the system. I use their salt home delivery service and love that they alert me when my service technician is on their way. They unload the salt into garage for me which saves me lugging bags from store to home. I scheduled an annual service check up to start the new year and they tested my water, changed the filter, added salt and reset the time on the system as well as checked regeneration times. Polite, well-trained technician.

Susan S.

I'm very satisfied with the recommendation, installation, and after care I've received. The technicians went above and beyond with the installation. The whole team pitched in to help find the perfect faucet for my reverse osmosis drinking water system. I recommend team

Alexander P.

These folks at one time were the4 only ones I'd trust in the water softener business, I think the old name was Clearwater Systems. I don't know if they were bought out of not but my last experience was awful. My kinetico softener which I love, I think are they best choice. That being said, this is not the same company it used to be. I am having a little trouble with the unit not getting soft and a slight drain leakage. I made a service appointment, 2 weeks later he shows up, takes a look at my system them says it is shot and I would need to either spent $5800 on a new one or $3800 on a rebuild of mine. I asked about the rebuild and he said it would take about 45 minutes. 45 minutes??!! for $3800?? I am in the wrong business, 45 minutes labor even with $200 of resin and $100 for O-rings I am not getting $3800 out of this equation. Back when they were Clearwater, I had on site repair done for $250, parts included. This is NOT customer service in any way I am familiar with! Anyway I am disappointed with the loss of a once- great company, a story all too common these days