Cesspool Pros

Maria V.

A pipe in my basement was leaking water, I called my plumber who unclogged the trap and suggested I check with a cesspool company to ensure my cesspools were not overflowing. I called Cesspool Pros and spoke to Josie who said she could send someone to my home the following day, she said they treat their customers like family and with the same level of courtesy and professionalism that she would want for herself and her family. She went on to say that she is also a consumer and doesn't like when people provide poor customer service BLAH BLAH, BLAH. It sounded nice while she was saying this but the actions of this company did NOT match her words. The following day a very nice young man by the name of Mo came to our home and explained very clearly and concisely what our options were. He spent a good amount of time educating us on maintenance and risks of an old Block style cesspool versus having a new system installed. We decided to have the cesspool serviced this time around but we understood from Mo's assessment that we would need to replace the cesspools in the near future. Mo checked the pipes in the basement and gave us a quote on installing a new system. Had everything from this point forward gone right, I would be scheduling a new cesspool system with this company 100%! However this experience took a negative turn. Mo said he would aureate the cesspool and later that same day, a coworker, Stacie would come and pump out our cesspool. I decided to pay Mo the full amount of the bill plus a 25.00 tip for his professionalism. It was now 7pm and still NO Stacie so I called and spoke to Josie who said they had a collapsed cesspool emergency and were unable to come to our home. Josie profusely apologized and said they would arrive the following day at 11am. I waited ALL DAY, no one called and no one came...so I thought. I finally called that evening to find out what happened and spoke to someone by the name of Joanne (i think this was her name). She proceeded to tell me they actually were at our home but very early in the morning. No one called, no one rang the door bell, no one left a card. So I have to trust they came and did the job with NO way of confirming it but on the company's word! How crazy is this. I paid over $400 and never saw the workers do the work so I have to accept that it was done???? Joanne said and I quote ""to make you feel more comfortable that the work was done"" she would have Stacy come by the following day and show me the cesspool levels and explain what he did etc. The next day in the evening I receive a call from a serviceman ( I don't think it was Stacie). He asked me why he needs to stop at my home. I explained to him I needed to see that the work was done and speak to him about how much was pumped out, what chemicals were added, etc. He sighed and said ""Well that's not going to happen, next time use another company, there's many others out there, we don't need this"" I was shocked! I said to him ""how would you like it if you prepaid for a service and waited all day for the technician only to find out the work was supposedly done while you were sleeping, and no one saw it being done?"" Joanne had the audacity to say ""well if in a few months your cesspool overflows then it wasn't serviced but if its fine then this will confirm that we did the job"" What the heck? I have to wait to have a problem to know if they actually did the work??? How ridiculous and unprofessional can she be? OMG my grand daughter would respond with a more intelligent answer than this! After much back and forth with the serviceman (who by the way was at a job only a few blocks away) did finally agree to stop by to show us the pumped cesspool. What an ordeal! This company dropped the ball 100% they lost a full cesspool install which they had in the palm of their hands thanks to Mo's professionalism. Mo, please leave Cesspool Pros and go work for a company with greater morals and values, a place more fitting for someone like you. If I could, I would give this company negative 0 stars.

Terry C.

From beginning to end, the professionalism and helpfulness was there. Starting with the ladies in the office all the way to the guys in the field. lil Joe was great to deal with and did all he could to help my situation, once he did his part I then had Tom & Jose there to finish up and they too were great. I would recommend them to others, good price and very helpful.

Danielle M.

had a great experience with Joe who came to my house at 8:30pm on a sat night because i had an emergency. they came back the next day to finish the job and were extremely professional and did the job well.

Stacey L.

Excellent service, speedy, clean and efficient, would highly recommend to anyone needing plumbing services!!!

Cindy G.

Billy came out to my house in 5 mins when I alerted him about my SINKHOLE which developed after the snow melted. It was surrounding my cesspool which Billy explained that we can't replace this cesspool we have to connect to the sewage system.

I loved his honesty and knowledge!!!

Good man!!!

Tracie C.

Such a great company. I called for a routine service. They were very fair in price and explained everything to me fully. They were friendly and professional. I was truly satisfied

Mary C.

I am embarrassed to say that I vouched for this company and referred their business to others. Unacceptable poor behavior of staff is a reflection on the company and the owner. Sadly, today my experience was in poor taste and pure disappointment as I allowed people from this business to speak to me a certain way . For more than 25 years in my career I have dealt with several different people that owned high end to small businesses and not once have I experienced this type of behavior. Any reputable business will allow any negative or positive feedback as this is what will help the business grow. Communication and respect are keys to success in life, work and relationships. Word of mouth goes a long way.

St S.

Had sewage smell in basement and wanted cesspool pumped out. Didn't know where access was in yard. Called these guys, and they had same day availability. Two guys (Tom & Moe) came. Very professional and courteous. Unfortunately couldn't find the access point, but with the camera were able to see the damage in main line by tree roots. Will need a new septic system. Will shop prices, but wouldn't be surprised if I went back to these guys.

G S.

Running water stopped draining out of the house - our main pipe had started kicking it back and flooding the basement. Our Plumber identified it as a cesspool problem so we called Cesspool Pros. Tom came right and fixed the entire issue within the next 24 hours. It was a big job as the cesspool had no access. They dug it out. Created a cover nad drained it. Water runs now with no issue. The team was great and what could have been a disaster was easily fixed. Great job!

Kiki L.

I'm so regret that I didn't listen to those 1 star review now! You have to read this!
1. They first came and said they have to locate my cesspool first. It's $275 for locating but if we hire them to do the service, its $1500 including locating, raise up, cleaning and everything needed for 1 pool and $2500 for 2 pools. Of course the $275 will be credited as deposit as he promised. The guy then started to locate my cesspool and said the 1st pool is half under my driveway and half under the grass so he needed a machine to dig a hole and raise it up so he would need to come another day.
2. That guy said the soonest he can come was Monday but on Sunday I called them and they said the soonest they can come is Wednesday but they will try for Tuesday. I can't wait that long because the cesspool is completely full and I can't use any water in my house. So I called the other company who quoted me $1400 and $2200 who can come on Tuesday. Then on Tuesday morning, CesspoolPro called me and said they are most likely able to come today. I rejected her at the beginning since I already scheduled with another company. But then I feel sorry for them so at the end I called back and asked them to come and cancelled the other appointment. I also asked her if she can match $1400/$2200 for EVERYTHING and she said yes.
3. When the owner came, he started to dig a hole where the guy thought the cesspool was. But later on the owner found that the cesspool was actually NOT there! Wherever he dig the hole, there was only pipes and he actually broke the pipes. But he promised he would fix it which I had no problem with. It turned out that the cesspool was actually under the grass only.
4. When I saw the cesspool, I don't see it down that deep so I personally don't think it needed to be raised up. Anyway I'm not professional so I just assume that he's doing a right job and not overcharging me.
5. I forgot that I already paid $275 on the first day so I gave him another $1400 on the second day because he only serviced one pool.
6. I found that when he dig the hole, he also broke my wiring that connects to my detach garage because now my garage is completely out of electricity. If he located my cesspool correctly at the beginning, I don't think he would have broken the wiring. That was the whole story before today.
Now I called and said oh I already gave you $275 as deposit but the lady said the 1st invoice didn't say the $275 is deposit and there is no way that she would do $1400 for everything for 1 pool. And they're not responsible for the broken wiring. To me, they are overcharging me $275 which they originally quoted me $1500 and agreed to match $1400 but now it becomes $1675 in total. And the $275 locating fee actually located a WRONG place which resulted in breaking my underground wiring. One more thing, the owner also recommended me to replace a new cesspool but I rejected right away because it's still functioning and I'm planning to sell my house anyway. (Many other reviews also mentioned that they like to recommend people installing a new cesspool) So please think through it before you decide to hire this company. If you only need them to pump the cesspool, there will probably be no problem but once they tell you that they need additional service, be extra careful if you don't want to be regret like me now!! The lady said I should talk to the owner directly and I thought she would give me the owner's phone number but then she hang up on me. The owner never called back. And he actually replied in facebook and showed his attitude that he will NOT talk to me on this anymore.