Cesspool Pros

Danielle M.

had a great experience with Joe who came to my house at 8:30pm on a sat night because i had an emergency. they came back the next day to finish the job and were extremely professional and did the job well.

Stacey L.

Excellent service, speedy, clean and efficient, would highly recommend to anyone needing plumbing services!!!

Cindy G.

Billy came out to my house in 5 mins when I alerted him about my SINKHOLE which developed after the snow melted. It was surrounding my cesspool which Billy explained that we can't replace this cesspool we have to connect to the sewage system.

I loved his honesty and knowledge!!!

Good man!!!

Tracie C.

Such a great company. I called for a routine service. They were very fair in price and explained everything to me fully. They were friendly and professional. I was truly satisfied

Mary C.

I am embarrassed to say that I vouched for this company and referred their business to others. Unacceptable poor behavior of staff is a reflection on the company and the owner. Sadly, today my experience was in poor taste and pure disappointment as I allowed people from this business to speak to me a certain way . For more than 25 years in my career I have dealt with several different people that owned high end to small businesses and not once have I experienced this type of behavior. Any reputable business will allow any negative or positive feedback as this is what will help the business grow. Communication and respect are keys to success in life, work and relationships. Word of mouth goes a long way.

St S.

Had sewage smell in basement and wanted cesspool pumped out. Didn't know where access was in yard. Called these guys, and they had same day availability. Two guys (Tom & Moe) came. Very professional and courteous. Unfortunately couldn't find the access point, but with the camera were able to see the damage in main line by tree roots. Will need a new septic system. Will shop prices, but wouldn't be surprised if I went back to these guys.

G S.

Running water stopped draining out of the house - our main pipe had started kicking it back and flooding the basement. Our Plumber identified it as a cesspool problem so we called Cesspool Pros. Tom came right and fixed the entire issue within the next 24 hours. It was a big job as the cesspool had no access. They dug it out. Created a cover nad drained it. Water runs now with no issue. The team was great and what could have been a disaster was easily fixed. Great job!

Kiki L.

I'm so regret that I didn't listen to those 1 star review now! You have to read this!
1. They first came and said they have to locate my cesspool first. It's $275 for locating but if we hire them to do the service, its $1500 including locating, raise up, cleaning and everything needed for 1 pool and $2500 for 2 pools. Of course the $275 will be credited as deposit as he promised. The guy then started to locate my cesspool and said the 1st pool is half under my driveway and half under the grass so he needed a machine to dig a hole and raise it up so he would need to come another day.
2. That guy said the soonest he can come was Monday but on Sunday I called them and they said the soonest they can come is Wednesday but they will try for Tuesday. I can't wait that long because the cesspool is completely full and I can't use any water in my house. So I called the other company who quoted me $1400 and $2200 who can come on Tuesday. Then on Tuesday morning, CesspoolPro called me and said they are most likely able to come today. I rejected her at the beginning since I already scheduled with another company. But then I feel sorry for them so at the end I called back and asked them to come and cancelled the other appointment. I also asked her if she can match $1400/$2200 for EVERYTHING and she said yes.
3. When the owner came, he started to dig a hole where the guy thought the cesspool was. But later on the owner found that the cesspool was actually NOT there! Wherever he dig the hole, there was only pipes and he actually broke the pipes. But he promised he would fix it which I had no problem with. It turned out that the cesspool was actually under the grass only.
4. When I saw the cesspool, I don't see it down that deep so I personally don't think it needed to be raised up. Anyway I'm not professional so I just assume that he's doing a right job and not overcharging me.
5. I forgot that I already paid $275 on the first day so I gave him another $1400 on the second day because he only serviced one pool.
6. I found that when he dig the hole, he also broke my wiring that connects to my detach garage because now my garage is completely out of electricity. If he located my cesspool correctly at the beginning, I don't think he would have broken the wiring. That was the whole story before today.
Now I called and said oh I already gave you $275 as deposit but the lady said the 1st invoice didn't say the $275 is deposit and there is no way that she would do $1400 for everything for 1 pool. And they're not responsible for the broken wiring. To me, they are overcharging me $275 which they originally quoted me $1500 and agreed to match $1400 but now it becomes $1675 in total. And the $275 locating fee actually located a WRONG place which resulted in breaking my underground wiring. One more thing, the owner also recommended me to replace a new cesspool but I rejected right away because it's still functioning and I'm planning to sell my house anyway. (Many other reviews also mentioned that they like to recommend people installing a new cesspool) So please think through it before you decide to hire this company. If you only need them to pump the cesspool, there will probably be no problem but once they tell you that they need additional service, be extra careful if you don't want to be regret like me now!! The lady said I should talk to the owner directly and I thought she would give me the owner's phone number but then she hang up on me. The owner never called back. And he actually replied in facebook and showed his attitude that he will NOT talk to me on this anymore.

Manda W.

I would never recommend this company to anyone, not even my worst enemy. The rudest most unprofessional service. Was recommended by another service to take care of a cesspool issue. The guy that came was very nice but honestly lazy. He poked around my yard trying to find my cesspool for about 3 hours taking a break every 5 mins so basically nothing was done. He refused to snake or do anything to the line in my house in fear of flooding my basement and suggested I dig up my entire yard instead because ""nothing could be done."" After which I was charged a ridiculous service fee for no help and left with an estimate for a pipe replacement and no use of my plumbing. I decided I would call the company to tell them I was not satisfied with their service only to be greeted by the rudest, most obnoxious receptionist who interrupted me to say, ""I would have 3ft of SH*T in my house,"" with my child listening next to me. Needless to say, I will not be recommending them to anyone. Horrible!

Angela H.

These guys are great! Two gentlemen, Joe and Mo, came and took care of us. We've had our line cleared just 3 months prior and it wasn't done right so we had another clog. They did a thorough job and great to deal with. Highly recommend!