Central Plumbing

Mary B.

Unsatisfactory communication and Customer service. In May 2019 Central Plumbing was one of the only plumbers available to call on a sunday evening. We paid the overtime evening weekend price to have a tech come out and unstop our line that was backing up into the house, after a few hours he said it was clear. Low and behold it was not clear and the system started backing up again the very next day. We called again and asked for help, they came back and did a ""hydro"" of the line to clear it out. and all was fine until this past Sunday August 2019. I called on Monday and explained that the same situation was happening again and that last time we needed the hydro to clear the line and would they be able to come out and do the hydro so we would have some peace of mind before leaving for a vacation. They said sure, but they would want to do an estimate to replace the main line so this would not happen again. I agreed. I was at work and my Father in law came to the house to meet the plumber and be there on my behalf. They did not talk to my father in law and did not give him an update, they did not ask for him to run any water or seem to do any due dillangace in making sure the line was clear, they did not do an estimate to replace the line and when i got home and looked at the bill it did not mention the hydro and all they communicated to my father in law was that it was, ""ALL CLEAR"" and we paid $229. As you can guess, it was not all clear. After giving my daughter a bath the line stoped up again, the toilets would not flush and sewage backed up into the tub and shower. I had to call again and ask why the hydro was not done, and that they needed to come back and finish the job. I then had to take the day off work to make sure the hydro was done and that the line was in fact clear. The bill came $450 for the 2nd day. I asked if there was any consideration they could take for the fact that communication was not handled correctly and a 2nd day was needed. after back and forth for over 2 hours they insisted I needed to simply pay the $450. I will never call upon this company again. They do not have good faith or concern for their customers. I will look else where to find a company to replace the main line to my house as my trust in Central Plumbing has been diminished.

Brad Y.

Stay away from this company. If I could rate a company lower than a 1 it would be Central Plumbing. Set up an appointment to have a small leak repaired on one of outside water lines, I had marked the area where the leak was, if the huge wet area wasn't enough, I even offered to meet the plumber at my house but he said he could find it. When I returned home from work I noticed they had worked on the wrong line, Which was not leaking! They said they worked on site for 3 hours, which I don't believe by the small shovel of dirt that was disturbed. Charged me over $400 for NOT fixing he leak. After repeated attempts by my wife and I to resolve this issue they stopped answering our calls and offered us no resolution. I work for a major chemical company that has used central Plumbing in the past, and when I spoke to our company representative about Central, he said "" you didn't use central Plumbing at your house, those guys are the worst!"" So I will do my best to make sure our company uses a different plumbing company in the future! Very disappointed in this company, would never recommend them to anyone

Claudia K.

Can't complain at all. We discovered a leak between the water meter and the house on a Saturday. Nice young man came to the house within 30 minutes of our call. He had informed me about the weekend emergency pricing beforehand, and didn't charge any more than that.

Raymond V.

I bought a Kohler walk in tub for my wife who had fallen in our standard tub. After a week I was having with the draining of the tub. I called the company that sold me the tub and they called Central plumbing who handles the warranty work for Kohler. They called and I set an appointment for that work plus a quote for a tankless water heater. The person who showed up had the title estimator. This estimator told me at least 3 reasons he would not or could not do my Kohler warranty but would happily quote a water heater.I let him submit his quote and it was $950 higher than the company i bought from. Central plumbing kept telling me I had to get them access to the tub that they had the warranty contract for. I still fell that should not be my problem and they were very ugly on that point. They never did their warranty work. I was lucky that the company that sold me the tub handled the warranty work even though they didn't have the contract. Before this I had no opinion of Central plumbing. After this I have very negative felling for everyone that I had contact with. I WILL NEVER DO BUSINESS COMPANY!!!!!!!!!!!!!!!!!!

Frank H.

This place rips off people. They do installation work fork for Home Depot and charge outrages prices. My 75 year old sister bought a $339.00 electric water heater from Home Depot and wanted it installed. These people came out and told her it would cost her $1400.00. I guess they saw a little old lady and figured they could take advantage of her as they have more than likely done to others. Luckedly she didn't accept their proposal and talked with me and her daughter. Her daughter found a place that has been in business for over 50 years and they gave her a hourly rate that to get close to Central Plumbing's $1400.00 they would have to work over 10 hours. It turned out they only needed 3 1/2 hours to complete the job and do a full check out and adjustments. Which came to less than $500.00. Central wanted $1400.00 to install a $339.00 heater.

No way would I recommend this company to anyone and I plan to inform Home Depot on how Central Plumbing is ripping off customers.

Jan B.

I was referred to Central Plumbing by the main office of Koehler because we have an old Koehler jacuzzi tub that came with the house we purchased and we needed to have it repaired/serviced or replaced. The first time that I called, I was told that someone would be calling me back to schedule an appointment, no one ever called me. About a month later, I called again and was scheduled with the Koehler Service person for the following day. I was told that the service call would cost $147.00. I was fine with that. The next day, I called in the morning to confirm our appointment and see if they could give me a better idea of what time I could expect the service person. I was told that he was working out at some of the refineries and they would let me know when he was finished as I would be the next service call after that. By 3:00 in the afternoon, we were still waiting so I called again. I was put on hold and a different woman took my call. She told me that our home was outside their service area (apparently anyplace that is 20 miles away from their office). Because I was outside of their service area there would be an additional charge of $240.00!!! Yes, that is what I said....in addition to the $147.00 just to come and look at our unit, they wanted an additional $240.00 BEFORE they did anything! I was obviously upset because I had already spoken with office personnel on two previous occasions and NO ONE had bothered to mention this additional charge. They never did tell me when their ""serviceman"" would arrive, but after asking several more questions, I determined that this serviceman works at other locations and does Koehler service calls after his other day job. If you need help from these people, I sure hope that you are not outside their service area because it will cost you $387.00 just to come in your door. To make matters worse, the two women that I dealt with are Mother and daughter and they both live in the same town as I do, so they were full aware of how far or close I live to their office. Buyer beware of this business!!!

Anna L.

I don't usually write reviews. Typically, if I do I'll write something positive because I am often frustrated by the people who only have negative things to say. They seem to be the only ones who even speak up. But this must be shared.

Central Plumbing did some work for us after the freeze in BR a few weeks ago. We had 3 busted pipes, and they came out to help. To begin, typical hourly rate was upcharged by $50 ($225/hr instead of the regular $175/hr) - I'm unsure what the exact definition of price-gouging is, but I think this comes pretty close. Last night, one of the repaired pipes began to leak (then gush) water. Upon calling this morning to have it addressed, we were told that they do NOT insure any work done during the freeze. So we were upcharged during a time of significant need, AND they refuse to even come and see what's going on without the typical diagnostic fee on work done by their own staff. I understand that business is business. But I must say, this is NOT how I would run my business. Ever.

D M.

BUYER BEWARE! This company charges a $145 call out fee and does not apply that fee to your bill. Would recommend going elsewhere ( such as B&D Plumbing is a great company) for your Plumbing needs.

Anne E.

This company is completely unethical. I just had ATMOS gas company come to my house because I smelled gas. They discovered a leak at the brass valve connecting to my hot water heater. I stood right beside the gas serviceman and watched as his gas meter went crazy and then go back to normal when he shut the gas valve off. I called Central Plumbing to schedule an appointment for someone to come fix the leak, and possibly install a brand new hot water tank. They were happy to do that; however, in addition to the repair work, they were going to charge me to test the valve for a leak. Now, I understand that they need to confirm the leak before doing any work. BUT--to charge for that test is completely unethical. I have heard of similar issues with this company, but didn't know anything first-hand. Now I do.

Beth B.

Do NOT use Central Plumbing! The plumber they sent to my house had no idea what he was doing, used my tools, and charged me for not doing the work!

They came out yesterday to change the faucets on my bathroom sink and tub/shower. Took 5&1/2 hours to tell me they had to order parts for the shower & were unable to get the sink faucet disconnected. So I started the day with a working shower & sink that I wanted the fixtures changed & ended the day with a working shower & a sink that is 1/2 disconnected & does not work. This fabulous lack of service cost me $448. I had no idea i was being charged by the hour vs the ""open book"" rate they offer - that wasn't disclosed. So now I can pay them more money to fix my sink or hire someone else (guess which one I'm gonna do?!)
Something that should have cost ... $200 - $300... in total!