Central Plumbing

Qype User (raymon…)

BUYER BEWARE! This company charges a $145 call out fee and does not apply that fee to your bill. Would recommend going elsewhere ( such as B&D Plumbing is a great company) for your Plumbing needs.

Jacqueline H.

Summary: Paid a lot of money for the plumber to not fix what he was suppose to fix. Instead, he charged us for work we did not ask for. When confronting office staff about the problem, they would not return phone calls. Totally unsatisfied with the service performed, and I would recommend you find another plumber.

I was unable to attend when the plumber came out to fix a leak under a sink in our business, so an associate handled everything in my place. The plumber charged ~$350 to install a p-trap and about 1-2ft of PVC pipe to the drain in the building (which is right behind the sink he was suppose to be fixing). When explaining the work that needed to be done to me over the phone, it sounded like a lot. When I actually saw the work done (it took 1 hour for him), it amounted to nothing more than disconnecting the pipe from under the sink and adding a new one. Despite the work, the leak was still not fixed. The plumber said we needed a new sink because of a crack in the ceramic base. He said if I bought the sink, he would change it out for $180. After changing the sink out myself, no crack could be found in the ceramic. So, I paid $350 for him to not fix anything and do work no one asked him to do. When contacting the company to dispute charges, they informed me they would call back when they found the information to my case. They never called. I called again on the same day, and I received the same response with no call back. I called again on the next day and a representative named Tina said that because the charges were listed and someone signed off on it, there was nothing I can do. Overall, one complaint is paying for work that was not done and paying for work that was not asked for. If a supposed expert cannot tell what is wrong, it should be admitted at the beginning before any kind of work is to be done. Basic business practice. My other complaint is the office staff not taking care of the customer in an acceptable manner. If you say you will call, then you should call in a timely manner.
The only ""good thing"" that came from this is that the plumber showed up when they said they would show up. I guess getting a ""free"" drain he valued at $187 (regular drain mind you, nothing special like bronzed or brushed nickel) would almost make want to give this company a 2 star rating. Almost. That is until I look at Home Depot and see that charging $187 for a normal bathroom drain is outrageously expensive.

Tayler K.

We received excellent service from Central Plumbing! Zack, Gary and Troy were extremely thorough in diagnosing our leak issue. We had previously contacted several companies that could not figure out the issue so we were so thankful they were able to give us some help and guide us in the right direction.

Jack H.

BAD experience. I had a gas leak and the gas company took the meter. I had Central Plumbing come out to do an inspection. They wanted $285 for inspection AND permit (NO additional labor). I paid them the next day. Their ""plumber"" diagnoses and says it needs an ENTIRE new system. I get their quote from the OWNER for an additional $2,850 for this? I get a 2nd opinion from a REPUTABLE plumber who diagnoses (2) small leaks, fixes them in 45 minutes, and files for permit the SAME day. The inspector came out and approves NEXT day. The meter is installed the following day. The ENTIRE cost for this was $343? Central Plumbing's ""plumber"" totally misdiagnosed, misrepresented, and went for the ""home run"" price instead of doing his job. I sent the owner a certified letter for reimbursement (I was charged for a permit that was never filed and an untruthful inspection). No response in a month. I wouldn't recommend them for anything whatsoever.

David M.

I had the misfortune of having Central Plumbing for two separate kitchen renovation projects as they are a plumbing subcontractor for a larger company I do business with. I was really appalled at how bad some of the work was and the crew was arrogant, rude, and spent more time complaining than working. In both cases they asked for large increases in the previously agreed upon price when they arrived on site.

Matthew L.

The installation of my hot water heater has been a joke from the start. First go around was when the tech half assed the installation by not changing the valves and connections that needed to be installed with my new tank. I had to have another 2 visits 1 to verify and 2 do the final installation correctly! (I thought this would be the final) Moving forward here to find out they did not install the top vent pipe going out from the attic through the roof correctly. Thank god I noticed the pipe was not straight on the outside and when I checked out the tank it was not put in place correctly to hold it with a big gap. This my friends is carbon monoxide that was not fully venting! Called and made an appointment asap for the next day and was told they would be here in the afternoon. So I spent the day waiting with no results so I called and they said they tried to call me (had an old number) with no answer and that the tech was on his way home. Thanks for the concerns!

Fortnite P.

Bsd experience with this company!! WOULD NOT RECOMMEND. Tried to talk with owner-who gave me the estimate and suggested the work I needed but he would not return any of my phone calls. Demanded money before I could even test the work they did! Made me feel like the company was hurting financially and maybe suggest work that was not needed. He knew I was a widow-and very distraught home was struck by lightening.

Shelia B.

I am Andy, and I write this review for ""Central Plumbing"" repair service shop in Baton Rouge (City of Central) in the name of my wife, and my daughter. We live in City of Central, off Hooper Rd. since 2001.

Around 2005 we upgraded our 2nd floor and Central Plumbing did the plumbing for water, sewer and installed a bath tub and a toilet bowl (commode) in the new built bathroom. For the water pipes they came three more extra times because every time they ""finished"" laying the pipes it was leaking somewhere else. The bath tub kept leaking down through the ceiling into the main bedroom uncountable number of times. They just couldn't make it not to leak. Every time somebody took a shower in this 2nd floor, water was dripping in our bedroom. We asked them to come back again and again and to some point they refused us, didn't respect the warranty, talk back harsh, and so on. We had to ask another plumber to come, and this one made a big hole into the ceiling to fix the leakage. The hole is visible even today and it gives us hard times to market the house.

In June 2011, I fixed tiles in that bathroom, so I had to move the commode installed by Central Plumbing in 2005-2007. I cannot describe what horrible situation we found underneath. The wood was rotten all around it and further, into the floor and even in the wall, so in few months probably this commode would have fall through the ceiling in our 1st floor bed, I guess. The toilet bowl was pinned down with some thin wood screws that wouldn't hold even a picture on a wall. The sewer pipe was off the center of the bowl, the wax ring didn't work, and so on...

I could continue to infinity to mention the low quality job done by Central Plumbing in our house in 2005 and later on, until 2007. To late we we realized it is ""dangerous"" for our home to call them anymore.

No hard feelings, because we understand that a growing community like City of Central still misses quality and professional service... since it is growing, and competition is weak. I strongly recommend everyone to use other companies plumbing services.

Andy

Amiable A.

This company is completely unethical. I just had ATMOS gas company come to my house because I smelled gas. They discovered a leak at the brass valve connecting to my hot water heater. I stood right beside the gas serviceman and watched as his gas meter went crazy and then go back to normal when he shut the gas valve off. I called Central Plumbing to schedule an appointment for someone to come fix the leak, and possibly install a brand new hot water tank. They were happy to do that; however, in addition to the repair work, they were going to charge me to test the valve for a leak. Now, I understand that they need to confirm the leak before doing any work. BUT--to charge for that test is completely unethical. I have heard of similar issues with this company, but didn't know anything first-hand. Now I do.

Cindy S.

What a great experience! Everyone we dealt with was friendly, courteous and helpful. I own a townhome in Baton Rouge for my college kids to live in. They made the situation of being out of town easy. Payment on credit card. They had even scheduled the service before I was able to get the paperwork back to them.

The technician explained the whole situation to my son and what happened. He them explained all that he corrected. I cannot recommend them enough.