Central Plumbing

Glen M.

DO NOT USE THIS COMPANY.

They will change the price without notifying you, and will not return your phone calls after words. I had them come by because a gas line they installed was leaking, they said it would be free. I had to be at work, so had a friend open the door for the tech. Once there, the price suddenly went up. The tech disregarded my friend's instructions to stop and wait to talk to me, then forced them to sign an invoice on my behalf. I tried to call weekly after this to discuss my concerns with the company, and somehow the manager is never there (and has never tried to return my calls). These guys are unethical at best.

Michele C.

We contacted this company to unstop a plumbing line from our washing machine. They placed a cable (snake) in the outside kitchen drain. The repair man got the cable stuck in the line. He cut the cable, and left part of it sticking out of the line. He charged an addtional $100.00 due to his broken cable and left the cable sticking out frm the drain, which could be a hazard. The company refuses to remove the cable, and refuses to refund the additonal charge of $100.00. My calls to the supervisor or owner have not been returned. The bill was $255.13, and we still have a clogged drain, and because of the cable stuck in the line, other plumbers are unable to put a camera in the line to determine where the break or stoppage is in the line. When we believed they were sending someone out to remove the cable, their employee came out and wrote an estimate to repair the line in the amount of over $5,000.00. As if we would use this company after the experience we were having with them. Warning, Do Not use Central Plumbing.

Cliff S.

Not reliable.
Doesn't know anything about plumbing.
Tries to get you to spend money on any and everything.

First they made an apt. For me first thing in the morning. Then they stood me up. Turns out it didn't get added to their schedule in time. This is AFTER I already paid btw.
Then, they told me it was drain lines and needed to pay for a camera to find the leak. Well that was wrong.
Then, they tried to tell me it was a drip from my roof that caused gallons of water to collect it my hallway. Seriously? WRONG.
Meanwhile they call some other cleanup company hoping I use them so they get a kickback and even more money from me.


I then tore up my floors myself, found the problem, hired a real plumber and had the problem fixed the next day easy as ever! I had a leak in my main water line, which I had a hunch of since the beginning. But this company obviously needed more money from me before they could tell me that. Either that or they're idiots... I'm sorry I ever called them.

Jakia N.

We received excellent service from Central Plumbing! Zack, Gary and Troy were extremely thorough in diagnosing our leak issue. We had previously contacted several companies that could not figure out the issue so we were so thankful they were able to give us some help and guide us in the right direction.

Barry D.

I cannot stress how much I would not recommend this company. When I called I specifically asked if they service has fireplaces because mine would not light. I was told the diagnostic fee was $147, but if I had them perform the repair I would only be charged for the repair. This was fine because I planned on having them doing the repair.

So the technician arrives, looks at it and tells me that gas is coming in but the problem was with the gas logs. Well, I KNEW THAT. THAT is why I called. The tech said they do not work in the gas fireplaces only the gas line coming in. Ok.... So a miscommunication between the girl who took my call.... I can live with that. But what I can't live with is that these people wrote up a bill for $147. For doing NOTHING!

So I called their ""manager"" and explained the issue. She offered to discount the bill by a whopping $15. Couldn't believe what I was hearing.

By now I was pretty much over it, but because they guy came out and because I asked him to look at my outdoor grill I offered to give them $100. (Btw.... Same deal with my outdoor grill. Said must be a problem with grill and did zero work)

So there was the ""manager"" .... Faced with a potential new customer and knowing of her staff miscommunication with what I needed from them.... And how does she decide to handle this?

1. Tells me I am wrong and that her employee told me they do not work on gas fireplaces. ( I'm not a dummy..... I was very specific in what I asked)

2. That I was out of their service area. (First I've heard of this. Were they doing me a special favor by coming out?)

3. Declined my generous offer of $100 and insisted ""the best "" she could do is $120.

I called these people because I heard a nice commercial for them. So they spend all that money to attract me as a customer and yet quibble over $20, tell me I am wrong and her girl answering the phone is right, and made me fell of zero importance.

Shoulda called a smaller mom and pop business that still cares about people

Agnes W.

Finding a good plumber is very difficult...keep looking. These guys took advantage of me, gave me bad advice, and charged me for nothing. The only thing that was a priority for them was getting my credit card number to charge me for a trip charge. Even the trip charge was more than I was quoted...just avoid Central Plumbing.

Rick L.

Central Plumbing is soo horrible!!! . A have a business in on Sherwood Forest. We have a drainage problem so I decided to call them. They came out 2 hrs one day 1 hours the next day and 6 days later they came back and said that they don't have the right equipment n have to come back later. After another 3 days, they call me and said I have to pay the amount for the job they done first before continuing. I'm just soo frustrated and call the representative that help me there ( Patrick). Guess what they told me......Patrick doesn't make the decision and u have to talk with someone else. I just receive a letter from them and they demanded me to pay $2497.70 ( for an unfinished and horrible service that they giving me) or they will take legal action. I believe Jay Payne is the owner and I hope he's reading this message. Sir, I just hope that u can give me a call if u truly care about your customers concern. I never said that I wasn't gonna pay but forcing me to pay the full amount for the crappy work that y'all did is unacceptable. I would like to resolve this matter with u if u can give me a call instead of your employees that is giving me a run-around

Lori V.

Bad on returning phone calls.. slow on getting what's ordered and what's been paid in full when ordered.. waiting to see what the install dept does or doesn't do for me.. 225-806-2577 mike

Angela D.

I just received notice from Patty at Central Plumbing that she decided not to quote a project due to clearly a misunderstanding - contractors including Consumer Powers Electricians and Well drilling were all waiting on this quote - it took her 10 days to refuse to bid , after many many follow up calls to Central Plumbing during those 10 days. I feel that is unprofessional to me and other contractors who are ready and available to do excellent work .

Rochelle W.

Unsatisfactory communication and Customer service. In May 2019 Central Plumbing was one of the only plumbers available to call on a sunday evening. We paid the overtime evening weekend price to have a tech come out and unstop our line that was backing up into the house, after a few hours he said it was clear. Low and behold it was not clear and the system started backing up again the very next day. We called again and asked for help, they came back and did a ""hydro"" of the line to clear it out. and all was fine until this past Sunday August 2019. I called on Monday and explained that the same situation was happening again and that last time we needed the hydro to clear the line and would they be able to come out and do the hydro so we would have some peace of mind before leaving for a vacation. They said sure, but they would want to do an estimate to replace the main line so this would not happen again. I agreed. I was at work and my Father in law came to the house to meet the plumber and be there on my behalf. They did not talk to my father in law and did not give him an update, they did not ask for him to run any water or seem to do any due dillangace in making sure the line was clear, they did not do an estimate to replace the line and when i got home and looked at the bill it did not mention the hydro and all they communicated to my father in law was that it was, ""ALL CLEAR"" and we paid $229. As you can guess, it was not all clear. After giving my daughter a bath the line stoped up again, the toilets would not flush and sewage backed up into the tub and shower. I had to call again and ask why the hydro was not done, and that they needed to come back and finish the job. I then had to take the day off work to make sure the hydro was done and that the line was in fact clear. The bill came $450 for the 2nd day. I asked if there was any consideration they could take for the fact that communication was not handled correctly and a 2nd day was needed. after back and forth for over 2 hours they insisted I needed to simply pay the $450. I will never call upon this company again. They do not have good faith or concern for their customers. I will look else where to find a company to replace the main line to my house as my trust in Central Plumbing has been diminished.