Central Plumbing & Heating

Rod H.

I recommend extreme caution if you use Central Plumbing and Heating (CPH). Here's been my experience: Recently we had CPH out to check a thermostat and zone valve. After a big show and tell of how the zone was now working, going up and down to the furnace room and then feeling the now hot baseboard heater, the next morning zone was not working. When I went down to check in the boiler room, I discovered the new zone valve had not been connected to power, and I too could heat up the baseboard heater by using the manual override on the zone valve. The exposed wire had no signs that it had ever been put in a wire nut. When the wire was connected to power, the zone begin to work and has been working ever since. Was this just an ""oversight"" by the plumber or was this some sham to get another call out ? We've had some good plumbers by Central, but this experience has driven us to other plumbers.

Patrick J.

If you're a DIY, this is the place for plumbing and heating parts. They sell you the part along with the how and why you need to install and troubleshoot. Remember, you're paying for the knowledge and the part. Be thankful they're here for us.

Toni T.

The customer service and expertise that we have experienced at Central Plumbing & Heating this summer has been phenomenal!! Do I really need to update my five star review to be another five star review?? Probably not, but it's worth it in my book when they're so ridiculously helpful and all around awesome to work with! Earlier this summer, we purchased everything we needed for gas heat and a wood stove for our new workshop build at our house. During our research and pricing, we were told about an annual sale, so we put it on our calendar and purchased everything earlier than we needed to. Saving money is a good thing! As we were finally getting to installing the beautiful wood stove and opening boxes, an 18"" pipe was dented and I was so worried they wouldn't replace it... however they did without question. They were so apologetic for not opening the box before they sent it home with us and causing us inconvenience. We got everything installed and decided we wanted to add some extra support and brace the pipe on the roof. I called to get a quote and availability; they had what we needed in stock and were also cheaper than what Home Depot had on their site and we didn't have to wait two weeks for it to ship. We walked in and were greeted by both first and last name... AWESOME! There was playful banter back and forth and all was wonderful. We walked out with what we needed, a 5% military discount and smiles all around!

Scot C.

They charged me $440 to install a dishwasher. When I inquired about their hourly rate I was told it was $160 per hour. Pretty standard. The guy was there 2 hours. That is $320 in my book. When I asked about the higher rate they told me they charge for travel time. It takes 10 minutes to get to my house. A $120 for a 10 minute drive?!? The labor was almost more than the dishwasher. The guy who put it in was very nice and professional. I don't have an issue with him or his work. That being said, Central Plumbing won't be my first call as it has been in the past. Scot Coberly, Anchorage, AK.

Joni B.

Calling a plumber is never a fun thing to do, but getting ripped off just adds to the pain. Getting charged at least one hundred dollars just for TRAVEL is unacceptable. It's almost as if these guys are laughing in your face. Charging for travel in a city that can be crossed in an average of 10 minutes usually, is balls to the walls absurd. Central Plumbing and Heating does not come recommended for any job, big or small, in my book.

K N.

Went to Central Plumbing & Heating several days in a row for a bathroom repair issue. The only person I would go back there for to speak with was Robert. He was extremely helpful and took the time to help figure out which parts would work for what we were doing. Another guy didn't even both to help answer my questions or look at the piece I brought in to find a match for. If Robert wasn't helping me, I'd rather just go to Home Depot or Lowes for the same customer service...

Alex R.

I've shopped here several times mostly in their parts store. Every time I've been in there the staff has been pretty helpful finding what I need for my projects. I usually have a general idea of what I need and the staff will show me what options would be best. Customer service over the phone is good too. If they're too busy to answer at the time they always call me back later if I want them to. It's nice being able to call the parts counter ahead of a trip and make sure they have what I need and how much it'll cost me.

Emily L.

Excellent customer service all three times I've been. Their staff is friendly and happy to answer questions. I was a little bit intimidated going into a plumbing store, but all the people I spoke with were wonderful.

Steve G.

We bought a Renai heater from a person that never had it installed. Didnt get any exhaust pipes or parts for installation so went to Central Plumbing & Heating and they provided everything I needed and even ordered a part that I didn't have and everything looks like it's going in just great thanks for the big help guys

L M.

Back in March 2017 my husband decided that he wanted to DIY remodel the bathroom. After many trips back & forth between Lowes & Home Depot with each employee giving us wrong information & wrong parts, I suggested that we go speak with a professional at Central Plumbing & Heating. Daniel Jenkins helped us pick out the correct piping & tub faucet set which came with everything you needed all in one box. He was friendly, patient, helpful & understood what my husband was asking for even though my husband didn't understand what he was asking for! We got home & attacked the plumbing in the wall once again, but this time armed with the correct materials. Everything fit together, we had no water leakage, & we had great water pressure. We returned all the incorrect items given to us by Lowes & Home Depot. So thank you Central for helping our bathroom remodel come together nicely & work correctly!