Centraire Heating & Air Conditioning

Cheryl Z.

just had CenterPoint let me know that the installation of the new boiler system was wrong and not according to manufacture specifications. Time for court to get the almost $30,000 refunde and done properly.
Run away from this company, check the multiple reviews!!!

V M.

Don't return your phone calls. I had someone come back to fix something this one guy was really pissed. After that, they didn't return calls. You spend all this money for new furnace or water heater and they treat you like crap. They guy that installed the new equipment didn't talk to me at all. Installed items without asking me where to put them - really poor service. They have Fed Exp drop off the items in front of your garage in the middle of the driveway then left. What if someone at home had to leave for work? I had no idea who was delivering something here until Centraire showed up. TALK ABOUT LACK OF COMMUNICATIONS. When you call them about they transfer you all over the company. No one wants to take responsibility.

Bette L.

Please, do yourself and favor and hire from another company. I should have taken the time to look at reviews but was in a hurry due to a water leak in our wall. The person came out, had a mask that didn't fit properly so his nose was displayed and said that was the only mask he had. Did the work of replacing the water pipe in the wall that was completely already exposed. It was after hours at 5:00 on a Friday eve and the bill was over $800.00. The worker left all of the debris, cement chunks and other garbage from the installation for the restoration company to clean up after him in the upper floor dishwasher area and in lower level after the restoration company left everything in perfect order. An absolute nightmare. I don't know how they can stay in business.

Jonathan Y.

Just recently bought a house and had some things that were supposed to be fixed. For example, the plumbing under the sinks needed to be replaced and visually they were. But when the guy tells me that they told the old homeowner that this is going to leak eventually, they are not doing the job correctly and half assing it. They also told me because they half assed it, it isn't covered under warranty. They will get a 1 time customer and I will be taking my money elsewhere.

L G.

First of all the technician showed up without a mask. I would not let him in until he put on a mask. When I made the appointment, I requested that the technician come prepared with a mask and new gloves. His clear gloves were dirty and reused. When he entered my house, he proceeded to tell me that my programmable thermostat appeared to be working just fine, even after I explained that it would go completely blank for several days and then randomly turn on after not functioning for a period of time. His response was ""Well, okay, if you say so. I will take your money."" Needless to say, I sent him packing and told him and his boss, Kenny, that I would be taking my business elsewhere. Horrible business ethic.

Kay S.

I'm writing this review because I just had Alex from Centraire at our house to do a fall check-up for our steam radiator boiler system, and it went great. I had none of the problems mentioned in other reviews, so I'm not sure what those are all about.

He was on time, very polite, did a thorough check, explained what we should do with the boiler, and answered all my questions. He was here for a little over an hour and it cost $225, which is pretty similar to what other companies have charged for the same service.

It's getting very difficult to find service techs who will work on residential steam boilers! We've had two different companies stop offering to work on them for us. Apparently, the younger techs aren't comfortable working on them because they just don't see them very often, so as the older techs retire, companies no longer offer the service.

Centraire is the rare company that, because they do both commercial (which has plenty of steam boilers) and residential, they'll still service steam radiator boiler systems! So if you live in a really old house and still have this system, definitely give Centraire a call.

Laurel H.

Brief Version: Unethical and dishonest employee, Ryan, actively sabotaged my effort to prevent potential freeze damage at my rental property by lying to me about the room temperature, as he tried to cover for his negligence and incompetence.

Long Version: I initially called Centraire at 10am on Friday, Feb 15th to get a boiler fixed that was under warranty at a 4plex rental property where Centraire had installed 3 new boilers a month ago. I had a lockbox onsite so the technician could access the basement and the apartments as necessary.

They sent out Ryan. Ryan came out and left again without investigating or fixing a single thing.

Thankfully the tenant called me again at 4pm to notify me that the heat still wasn't working. I called Centraire again.

Again, they send out incompetent Ryan. And again, Ryan comes out and leaves just as quickly without doing a single thing. Doesn't go to the apartment, doesn't call me. No effort to resolve the matter, nothing.

Then the tenant calls me 8:00pm. Still no heat. This is when I learn that Ryan hadn't bothered to check the apartment or the corresponding boiler the two previous times he had come that day.

It is roughly 9pm by now, 11 hours after my initial attempt for emergency service. Ryan tries to say this can wait till tomorrow morning. I tell him no, it can't wait. I have been calling since 10am trying to get this fixed, which he neglected to do the entire day. It is sub-zero outside, and the tenant is freezing and the boiler needs to be fixed tonight. I'm also really concerned about pipes freezing overnight.

This is where Ryan goes from incompetent to maliciously deceptive. Ryan goes to the apartment without heat and claims the apartment is currently 67 degrees. I'm incredulous because the apartment has been without heat for roughly 12 hours now, and the tenant says it was significantly colder. I ask him to send a picture of the thermostat via text, but he doesn't. I call his boss.

Meanwhile the tenant is gathering her things and her children to spend the night elsewhere because the apartment is too cold. But not before she sends me a picture of the thermostat. It reads 58 degrees room temperature. So sure enough, Ryan had been lying to me to minimize the situation.

Just then I get a text from Ryan with a picture of the thermostat. Apparently his ""on-the-fritz"" phone was magically able to send texts again after he got a talking to from his boss. But somehow the thermostat reads 67. How is that possible? Turns out manipulative Ryan had taken a picture NOT of the ""room temperature"", but rather the ""set to"" temperature. The thermostat is digital, and reverts to ""room temperature"" reading a few seconds after you manually adjust the ""set to"" temperature. This means Ryan manually set the ""set to"" temperature to the temp that he had lied about, quickly took a picture before the digital readout reverted to the ""room"" temperature, and then sent me the picture to try to pass of the ""set to"" temperature as the ""room temperature"" and hoped I wouldn't notice. All in an effort to back up his lie to deceive me about the actually temperature in my apartment building.

It is very disturbing when someone you hire to help is actively sabotaging your efforts to get a problem fixed and intentionally providing inaccurate information so you can't make informed decisions. Dishonest people like Ryan don't deserve the responsibility entrusted to him. He could have caused severe property damage, and frozen pipes was a real concern, not to mention the significant inconvenience to the tenant in having to stay elsewhere.

And if all this wasn't enough, Ryan didn't bother to lock the tenant's vacant apartment behind him when he left for the night, creating a security threat for the tenant. Ryan also removed the key cap for the boiler key which was labeled. Ryan is negligent, dishonest, and malicious.

Centraire is responsible for the quality of their employees. I'm not sure why they are not bothered by Ryan's actions, but it reflects poorly on them as a company.

Linda S.

I've finally given up on this company. My unico AC in my attic (because my house is 100 years old) cracked a line in the cold winter and leaked all over my 2nd story costing me $10,000 in damage. Centraire did not install the unit but when I moved in I had them service it because they had serviced my previous home. Why did they never once in checking it tell me that the lines needed to be blown for winter? There is a little horseshoe pipe coming out of the unit where water sits. That's where it cracked in my cold winter attic and leaked all summer till we saw water coming down a door frame in September. It would have been nice for the serviceman to suggest I blow the lines out at end of summer to preserve the unit. After all, I have them out to check it so I avoid any damage. I didn't know blowing the lines was a thing until another serviceman came out to repair the lines. Makes me think Centraire didn't tell me on purpose to get more business but now I'm sounding like my 80 year old grandma. I'm a trusting person but am now looking for a new HVAC company. Yes. Maybe I could have figured this out on my own but come on service companies. Don't assume we know everything you know. Please someone tell me a good HVAC company who works on the unico system (the tubes flowing out small round holes in each room.)I have yet to find someone who is really knowledgeable I feel I can trust.

Peter L.

Service is terrible. We were charged a ""service fee"" after having two techs come out two different times and told us two completely different things were wrong with our ac/heating unit. Nothing was ever fixed. Terrible experience. Would not recommend this company to anyone.

Bill W.

Tech was 30 minutes late. No apology upon arrival. Didn't offer to remove shoes and charged $225 for 30 minutes of work (fall maintenance). Won't use them again.