CDM Cesspool Services

elaine e.

Called for service because there was an odor coming out of our shower drain that happened only after taking a shower. Rotten eggs. The shower is located on the top floor of a three story house. I was told on the phone that I needed power jetting and it would cost $450 for the power jetting and an additional $150 to find my tank. I had a good idea of where the tank was located and it was found it in about 5 minuets. All captured on video security footage. Mike does not use an electronic device to locate the tank. Instead he stabs a pole into the ground until he hits the lid. He arrived in an unmarked van/truck and not the type of truck needed to clean and fully service a system. A competitor said that proper trucks are the only ones their staff use, fully marked with the company information.

Mike offered to cut a hole in the top of my tank cover and he installed a plastic pipe with a cap. I think this was to make it easier to find in the future and if there is a back up it might help keeping the mess outside the house. There was no charge for that. Later I was told that you never do that and was quoted a lot of money to fix that damage.

All in with tax I was charged $760. They were in and out pretty quickly. I paid that even though it accomplished nothing. I continued to have the problem. So Mike sent two very nice guys over who looked for hair in my drains. There was none. They poured baking soda and vinegar down the drain to clean anything that night be causing the odor. We ran the water ten minuets immediately after the treatment and no odor. However the next morning the odor was back after a shower. Since they indicated they did not know what else to do after that I did not bother to call them back. We checked their license number that they gave to us but the number was not recognized by the licencening agency.

I called a known and reputable full service competitor. He is concerned about them arriving in an unmarked vehicle as opposed to the type of truck needed to fully service a system. He said he knows everyone in the business and never heard of Mike or his company. He wondered if there was a proper license. I could not verify the number we were given. And said it is not proper for anyone to ever cut a hole in the lid of any system. He went on to say it is extremely unlikely my tank was ever full in the first place which made a lot of sense to me because of our unique situation. He also said if we were having a full tank problem the problem would not manifest itself on the top floor of a three story home. And he said that it was power jetted in a small area, pretty much the diameter of the pipe he installed. That actually made sense because I saw Mike move the pole up and down vertically several times then walk out to the truck for a short while leaving the pole in the tank. He returned and they put the pipe in the tank.

Do yourself a favor and speak to more than one person, check licenses, make sure the vehicles arrive with corporate identity instead of just white paint. Avoid money down the drain!

Not knowing what to expect I accepted the quote up front. It sounded to me like a much more involved and time consuming process. So I paid. But in hindsight I feel like a fool and nothing was accomplished for $760 except damage to the lid of my system.

Keith M.

Called them in the morning and left a VM regarding my dry well used for the washing machine. They called back in minutes. The tech called back right away and was able to schedule time the same day. The tech, Eric, was helpful, knowledgeable, able to explain why we were having continued problems and provide a quick solution without any nonsense. He did he thing and got the dry well draining in about 30 minutes. It was a little expensive for me but worth the money. The way I look at it is that I'm not just paying for the service but also the experience of the people involved.

Lawrence A.

Amazing service honest reliable and knowledgeable.

Cannot say enough good things about Mike and his staff an actual pleasure to do business with.

Worked with many contractors lately and finally found old time honest and great contractor

Katherine M.

Twice we needed immediate service, and Mike was there to help us very quickly. He is very knowledgeable and honest. Mike took the time to explain everything he was doing. He's simply a nice, stand-up guy. My husband and I also truly appreciate how he went out of his way to help us with some plumbing issues unrelated to his service. While my husband was purchasing plumbing items at Home Depot, Mike was on the phone with my him explaining what he needed to get. This was after business hours on his own time. We will never forget out he really went above and beyond for us. So thankful we now know someone in this field that we can truly trust! I would recommend him again and again.

Ilene S.

I am very happy to write this review for CDM. Mike provides outstanding service. He explained how hydro jetting works and gave us on the job training. He is very patient and answered all our questions.
He came on time as promised and returned my call that very morning.

He came with his assistant and they worked together to get the job done.
Highly recommended and a pleasure to do business with.

Heather Hansen H.

CDM came recommended by a friend and I'm very happy we used them!! Fast friendly service with great prices! We will defiantly be passing along their number to any of our friends and will definitely use again in the future

Joel R.

We had backed up septic systems several times in the 22 years we've been in Mastic Beach. We used some places that raked us over the coals. We used CDM the last two times and they came in cheaper and did same day and once it was a Sunday.

Stacey F.

I noticed my cesspool might be having some issues after doing laundry and seeing water overflowing into the rockbed on the side of my house.

After doing some research, I called CDM at 9:30 pm on a Saturday and Mike picked up. At the time, I was not very knowledgeable with how cesspools, septic tanks and overflow vents work. Mike sat with me on the phone for about 30 minutes troubleshooting what the problem could be.

Following out first phone call, we spoke two more times to monitor what I thought at the time, was an overflow vent. Suspecting that my cesspool was close to being full, I gave him a call and he came that afternoon.

Mike took the time to walk me through how cesspools and septic tanks work - he even drew me a diagram of what my system looks like. It turns out my cesspool was full but they hydrojetted it which worked and is a lot cheaper than getting it pumped. After that was done, the cesspool level immediately went down at least four feet. We also discovered that what I thought was overflowing was not the overflow vent but a dry well that the previous owner had installed that led directly to the washing machine.

Overall, Mike and his assistant were honest and took the time to explain everything to me and they were more than happy to answer any questions that I had. I would definitely recommend them to anyone!

Glendy T.

Mike has been servicing my home for years. He is dependable, responsive, and extremely pleasant to work with. Scheduling an appointment and paying is super easy. Look no further everyone, choose Mike and his team for your service needs!

Stacy L.

I called C.D.M. late In the evening, expecting to get an answering machine. Instead, Mike answered the phone and made an appointment to perform my cesspool maintenance the very next morning. He and his staff showed up at the time promised. They talked me through the whole process and advised me to do the whatever they thought was most beneficial AND economical. I appreciate their expertise and integrity and I highly recommend this company.