Cathedral Plumbing of Texas

Tricia R.

Keep away. They don't complete the job as promised.

My hose valve was leaking. They came to fix. Not too much time after, it leaked again. They came back to fix. All of this is great until...

The plumber (Eric) says we have to change the valve. He said that it might break the valve. If so, then, we might have to break brick or work from the outside. When I inquired, He said that they will do the job including the brick and I had nothing to worry about. They will even contact the home builder or home builders they work with to get someone out to close the big hole he broke in the brick wall on the outside of the house. Knowing that, and after he called his supervisor (Denis) to get permission to have someone sent out after he breaks the wall, I approve the fix and him to break the wall provided he will fix it which he confirmed multiple time.

Eric left after he fixed the valve but not the wall. And told me the brick guy will come shortly after company arranges it. I waited for the day and no one came. I also waited the next day then I called them because I was worried because it will rain in 2 days!!

The receptionist (Chelsea) told me we don't fix walls and that I have to sort it out. I explained what happenned and they contacted Denis and Eric, who have confirmed that I was told that someone will come out to fix the brick. However, Chelsea told me "we apologize for the miscommunication, we are a plumbing company and will not do the brick wall despite plumber (eric) saying so". They would not even provide referrals from brick repair contractors and were not willing to help in any way. She just kept repeating the above quoted phrase!

Now I have a day to try and find someone before the rain comes in and dont know where to start. If i was told it was my responsibility, i would have not approved the fix until i planned for someone to take care of the brick!!

To summarize:
- they don't keep their word;
- had to come out multiple times for the same job,
- would not cooperate even if they are fault and admit it

Stay away and seek ethical plumbers. It is unfortunate that their name is Cathedral!

Dustin R.

They have no compassion or integrity to their customers. I was if desperate need of assistance and the would not assist. Don't use them as the service repair men are rude, and don't warranty their work after two year.

Nolan S.

Cathedral Plumbing has been servicing my home ever since I bought it new more than 3 years ago. Their customer service representatives are always polite and courteous. Even though I've only had to call a few times, I've always received same day service. Their service technicians are top notch professionals. " Big John" and Ben are very knowledgeable and exceptional technicians; and on top of that, they are really great individuals. I highly recommend Cathedral Plumbing...

Cindy A.

Highly recommend!

About two months ago, we noticed a water pressure problem in our upstairs shower. We called Cathedral Plumbing and spoke to Sonya. Sonya told us the part and how to order it. We ordered it and then called them to ask them to install the needed part. Their employee Jason came over today and took care of it expediently and courteously.

W C.

First off, note that no repairs were done. On the good side, they give no-obligation estimates and don't charge for a service call. Bad side? Their prices are ridiculous. I've done my own toilet repairs. They're not hard to do. I just hate messing with plumbing, so I find plumbers when needed. My regular guy wasn't available, so I found Cathedral on Angie's List. Schedule done quickly. Tech on time. There's two options to repair...fill tube and flapper ($10 at a hardware store) for $250 (5 mins of work) or replace everything ($25-30 at hardware store) for $350 (10-15 mins of work). Seriously? Most ridiculous pricing I've ever seen for a basic plumbing repair job. The tech seemed to agree with me that their pricing was ridiculous as he was quoting it to me. He even quoted my wife an option to replace the entire toilet. Really? Quit focusing on the big sale and just focus on the repair and providing good service at a fair price. No thanks. I called another plumber on Angie's List with an 'A' rating. Same job for $150. Cathedral may do great work, and I'm guessing they get others to pay their high prices, but not me. Get a second opinion if you get a quote from them. Their prices are crazy.

Jenny T.

Cathedral strikes again! Simply the best. I have only called these folks twice yet both times have experienced nothing short of superior service from on-line work request to appointment follow up and scheduling. Brandon showed up on time and was quite professional in replacing my defective expansion tank. Brandon did the jobs quickly and cleanly. Explained everything and then gave me the " bad" news. No charge! Wow! Per owner there would be no charge. Obviously I highly recommend Cathedral.

Mike R.

A super positive experience both times they came. They sent out a guy named David. He is a marine veteran and not only was he is a super nice guy but he is detail oriented and great professional work ethic. I was lucky to get him. A true 5 star experience in my opinion. I wish more places had people like this working for them. God Bless David and Cathedral Plumbing. Job more than well done indeed. I'm Jersey Adam in Texas. Also their customer service rep named Tina, was great= super nice and professional. I really like this company and will use them again for sure.

Dawni C.

I had a great experience with this company. Our plumber, Manuel was knowledgeable, helpful, and efficient. I had a leaky pipe under the kitchen sink due to a poor job that was initially done when I purchased my home. It eventually caused rust build up and a constant leakage. This company was able to set an appointment as soon as I reached out to them and provided great service. I definitely recommend!

Tom B.

Erick came out to fix a broken bathtub faucet for us recently and did a great job. Everything was accomplished very quickly and he also replaced the handle for us as well. Great service.

Nikki J.

My shower would not stop dripping. I called Cathedral Plumbing and they came out ASAP and on time! Rusty was professional and great to work with. He fixed the problem in the less than an hour and we were good to go! Thank you so much Rusty!