Castroville Plumbing & Heating

Deary L.

For three years, I had a dripping faucet in my enclosed claw-foot tub. Different plumbers wanted to open a wall to repair it. Then, Lew appeared.

Rather than drilling a large hole in the wall, he cut out a piece of the wood enclosure - hidden by the toilet. Genius.

Connie C.

This establishment is the worst company for servicing plumbing. They are unprofessional and incapable of scheduling or following up on a work order. I recently scheduled an appointment and was told that they would be out between 8 -12 today and to my surprise when I called to confirm if they would be out today they said oh no the insurance put a halt on it. Once again the insurance called them and they changed there response and said that they stopped the job. This is this worst service anyone can give. I would've given them a zero if I could.

Phil G.

Castroville Plumbing has done good work for us before. It's just that I don't think people who provide an urgently needed service, like a dentist, should put all their calls on voicemail and be absent during entire holiday weekends. Come on! The postal carrier who brings me mail on Saturday doesn't give a darn if Monday is a holiday. I think our laziness in taking weekends and entire weeks for single day holidays is out of control. I don't know how our kids at school ever learn anything if half the school year has long holidays. Please put those poor answering service people to work more often.

Gayle T.

Well I'm sorry have to rate them so poorly. My kitchen ceiling was drenched so I knew I had a plumbing problem. We have insurance and this company was assigned to us. It has been over two months and they still haven't finished the job. Paul returns no calls! It started out great but they ordered the wrong part ( or claim the wrong part was sent). After 4 service calls one part is still missing. Paul told me it finally came in, about three weeks ago and I never heard from him again! BTW I ordered the part on Amazon and got it in 1day just this week!

I've left vm messages and messages with the woman who answers the phone. What a disappointment. I guess if you are an insurance claim you're not lucrative enough for their checkbook. Beware Customers the service deteriorates with time.

Alicia R.

Prompt and excellent service! The technician arrived early, was thorough and completed three jobs within an hour. Thank you!

Kristen G.

Castroville plumbing is one of my favorite businesses! Great costumer service. They usually make it out the same day or next morning. The plumber is always so kind and professional. Pricing is always affordable. I always feel so well taken care of when dealing with them.

David F.

Five stars! The home warranty company referred them. I called Paul at 6:45 am and he answered And set up an appointment for 12 o'clock noon. I'm in Santa Cruz by the way. When my wife realized she couldn't be there at that time she called back and they agreed to come out at 10:00 AM. They found the problem with the water heater and fixed it quickly. I'll definitely call them again with any plumbing needs.

Sarah S.

We got connected to Castroville Plumbing via our home warranty and I am so happy we were! The owner Paul called us back promptly regarding our problem with our hot water heater and came out to fix a problem right away same day. He was also helpful in answering some other unrelated home plumbing questions I had and he looked at those other plumbing items too while he was here. We will definitely call Castroville Plumbing again. Thank you Paul!

D R.

They came out to review the job timely but I called several times for a quote and (I think his name was Paul) kept saying he was sending the quote for a week and never did. This pushed back my project over a week.

Debbie K.

Great service!!

On time, quick repair service going to extra to make sure all of our plumbing needs were addressed.
Nice to see a company still providing a great customer experience.