CastleWorks Home Services

Craig M.

Luis saved us. Thankful we were at home when it happened. Called an about our water heater. Luis came out assessed and installed the same day (and on his day off). Luis was so nice, honest, professional, informative and did a fantastic job. Thank you Castleworks and Luis.

Cold Fried C.

Our water heater was old and leaking although one of their servicemen Luis V. helped us out by replacing the water heater quickly giving us all the information we needed. He was very kind and helpful!

Pat M.

My service person, Christian, was friendly and prompt. He did an excellent job of explaining why my water heater was malfunctioning and my options for repairing it. He was able to get the parts and finish the service in just 2 1/2 hours.

Veronica D.

We just had to replace our old water heater today. Christian was very knowledgeable, thorough, and explained everything that was going on with our old water heater, and was able to replace it with a better upgraded one. Thank you Christian for being awesome!

Nell B.

On 12/20/2023, in the evening, I phoned Castleworks Home Services because my water heater was leaking and we were getting ready to leave for vacation in a few days...it was an emergency and they gave me their first appointment at 9am the next day. The technician that came to my home was Luis Valencia and my husband and I cannot say enough about the time he took to explain what he was doing (we're senior citizens). He was efficient and did an extraordinary neat job. He cleaned everything up before leaving, answered all of our questions and left his card for reference. We love the water heater and especially the automatic shutoff feature. Your company is very fortunate to have such a customer-focused team member.

Thank you so much...and the water heater works great!
N&J

Michael S.

I called the number on my water heater ('Affordable Water Heaters' the last time I called) to schedule a service visit. Nothing was wrong, and I wasn't in a rush, so we scheduled a time for someone to come out a few days later.

""Rafa"" (Raphael) came by on time, as promised, and performed the water heater flush and inspection. He was friendly, courteous, and clean. He advised me on some minor issues he found but didn't try to sell me anything--just a super nice guy.

Great service for a fair price from a friendly professional. What more could you ask for?

j w.

I called them to replace a water heater. The technician was Luis Valencia. He was knowledgeable and very professional. He installed the new water heater and got the job done.

eric o.

We originally called for an emergency water heater replacement. The install was smooth and they were very fast and efficient. We found out they also have a separate plumbing crew and set up an appointment for them to check our clogged washing machine drain. They sent Johnny out who was thorough with his explanations of the possibilities of the job. I know nothing about plumbing but could tell Johnny was confident in he's assessment of what needed to be done. He was quick and efficient, and even came earlier than the scheduled time which worked out perfect. I highly recommend them and would definitely use there services again if/when needed.

Brenda G.

I made contact through the website. I got an immediate return call and an appointment with a 4 hour window. After a four and a half hour wait I got a call saying the technician was on his way. He came in looked at the hot water heater. It was really difficult to understand what he was saying. His Englush was not proficient at all. He really couldn't explain to me what he needed to do but he managed to let me know how much the repairs would cost.

Andy L.

Our hot water heater decided it was time over July 4th weekend after 10 years of service. I called the number on a giant label on it and quickly realized that it's not OEM and must've been placed by the previous owner. An appointment was setup within 24 hours for diagnosis - maybe $75 to come investigate.
The operator texted the name, number, and photo for safety - something new to me as a precaution. Christian was very professional and can quickly tell that it's an internal malfunction due to the pilot light and sludge coming out, drip tray was flooded. Several pricing options were discussed for different levels but nothing was pushed.
A quick chatGPT searched that this was on the higher side of the range but not off the charts - did not factor installation warranty, building codes, water pump, repiping, and some yearly visits. For a piece of mind, I went with this 2nd tier option ~$5800.
Within 3-4 hours, Christian was able to remove and install, repipe, setup, flush new water into my new 40 gal tank all by himself. It was impressive given the heat wave.
In summary, it may be pricey (payment installations also available), but after 11 days, it seems reliable and more importantly, up to building code if I ever want to rent out or sell.
I would say that it's worth it in the long run of 10+ years.