CastleWorks Home Services

Tony R.

When we needed a replacement water heater, we initially checked out Lowe's and Home Depot to explore their brands and models. However, the staff at these stores weren't very knowledgeable about the specific brands, installation requirements, or warranties beyond what was published. Then we noticed our old water heater had a CASTLEWORKS WATER HEATERS sticker on it, so we thought, ""Why not give them a call?""

That's when we met CHRISTOPHER BEAUVOIR, who was dispatched to assist us. From the moment he arrived, MR. BEAUVOIR introduced himself and the company professionally and asked about our needs. He patiently answered all our questions about water heater options, including natural gas versus electric power sources, explaining the pros and cons of each.

We were curious about tankless water heaters, and MR. BEAUVOIR explained their advantages and disadvantages in detail, helping us weigh factors like efficiency, installation requirements, and cost. Since price was an important factor for us, he presented several options tailored to our budget. There was absolutely no pressure or salesmanship--just honest, clear information. Even as my wife, father-in-law, and I fired off numerous questions, he answered them all with expertise and patience.

When it came to installation, MR. BEAUVOIR went above and beyond. He explained that the gas water heater overflow system, also known as the temperature and pressure relief (T&P) discharge pipe, needed to meet specific safety requirements. Not only did he describe these, but he also showed us how the piping could be routed, recommending that it discharge outside the garage to the front of the house. He detailed the labor and cost involved, giving us complete transparency.

To our surprise, after we agreed to move forward with the installation, MR. BEAUVOIR informed us he could complete the job that same day--even though it was already late afternoon! He removed and disposed of our old water heater, installed the new one, and completed the necessary piping work, all in record time. He then walked us through everything he had done, including the copper piping and overflow setup, and even advised us to run the bathtub to clear any debris before waiting for the hot water to flow.

The level of service we received was exceptional. MR. BEAUVOIR'S professionalism, expertise, and willingness to accommodate our needs exceeded all expectations. We're still amazed at how quickly and efficiently everything was done, and we couldn't be happier with the results.
If you're in the Ventura area and looking for someone who is honest, knowledgeable, patient, and skilled, then we strongly recommend CHRISTOPHER BEAUVOIR from CASTLEWORKS WATER HEATERS. His dedication and talent made all the difference for us!

Mary S.

A huge thanks to Luis Valencia from ""Castle Works Water Heater Installers"" for saving our Christmas! Luis is incredibly knowledgeable, prompt, professional, and efficient. He explained everything clearly and ensured the job was done perfectly.
Thanks to their incredible service, we now have hot water again--just in time for the holidays! It's rare to find such dedication and kindness. I would highly recommend them to anyone looking for quality service, especially in a pinch.

Judi W.

Exceptional service / very professional and reliable. Daniel was so helpful and explained and offered comfort in being able to replace and fix my water heater immediately and perfectly.

Rory B.

Efficient and fast replacement of water heater . Showed up on time and completed the job quickly.

John B.

With my goal to enter the 21st Century I hired CastleWorks Home Services to install a ""Heat Pump"" hot water heater. With this item I will receive a $2,000 credit on my federal income taxes and a $1,500 rebate from my electric provider (LADWP). This unit is 78% more efficient than the hot water heater that was replaced.

Scott Russon, the installer was amazing. He provided the initial proposal, recommending the manufacturer and the correct size hot water heater to meet my needs. Not only did Scott provide the initial estimate he was also the installer. Scott was professional, he showed up on time and completed the job within the estimated time. The job site was cleaner than when he arrived. Five stars for Scott and for CastleWorks. By the way, not only did Castleworks install the hot water heater, they installed a Heat Pump heating cooling system in my home last year. That system replaced an old gas furnace and energy gulping air conditioner. Be sure to call CastleWorks at 888-611-4328

Joe G.

I had an issue with my hot water heater...I called and they sent Daniel within 1.5 hours. He addresses the issue, repaired it within 20 minutes at a very reasonable price...Daniel was very professional and represents this company very well. I highly recommend!!

Angel M.

Very happy with the work done by Scott Russon to put in our water heater. They did a great job and even instructed me via text and phone when we needed to make adjustments afterwards.

Craig B.

Scott Russon did a great job and we were happy with the service. We called with a hot water tank issue on a Sunday night, immediately got a next day appointment and had a new hot water heater less than 24 hours later. I would recommend CastleWorks.

Steve H.

Salvador is a terrific technician and person. He explained everything and walked me through the choices. His work was meticulous and complete. A real personable professional.
It's always urgent when the water heater goes out and we paid a premium for the same day service. Salvadore's work helped ease the price sting. Only downside was our recirculating pump isn't working properly now.

Nancy W.

Our technician Thomas Bright was great, he was friendly and explained all of the options and pricing very clearly. The new water heater was installed same day and very quickly.