CastleWorks Home Services

Peter M.

Scott R. from CastleWorks came to the house to address a concern with the Noritz tankless water heater, which was given error code 11. After taking a bunch of pictures, he claims that he has to call Noritz for troubleshooting, which will cost me $175. I thought all the technicians were ""trained"" to fix Noritz tankless water heaters, but they still needed hand-holding from Noritz. Go figure. More importantly, why am I paying the technician to get instructions from Noritz to fix the problem while on the job?

The story gets even better; instead of addressing the error code, he tells me I need to revamp the plumbing because the acidity of the condensation likely damages the copper pipe. Of course, the water pump needs to be replaced as well because it's incompatible with Noritz tankless water heaters. Well, I have never had any issues with the water pump for the past 8 years and couldn't understand the rationale for replacement.

In short, the repair cost is estimated to be around $1500, at the minimum, to fix error code 11, which, according to Noritz, is an issue with the ignition. Is CastleWorks really in the business of helping consumers? Are these technicians here to scam customers? Do they need proper training before engaging the public? To cut my losses, I gladly paid the $49 trip fee to get rid of the snake oil salesman. By the way, other plumbing companies do not charge a trip fee!

U Z.

Thomas B. was very professional and did a great job installing our tankless water heater. Highly recommend him.

Teddy H.

Our water heater suddenly started leaking so we called CastleWorks and they sent Luis out the same day. He clearly explained what had failed and why, what the various service options were, and what the impact of each decision would be. He also gave us the number for a local water damage restoration company, and worked well-past normal business hours to ensure we had hot water, and even moved the shutoff valve to make it easier for us to access in the future. Luis was amazing, and would definitely recommend for any issue in the future!

Teny L.

Thomas Bright was my technician and his service was incredible. He was very kind and hardworking. I was very pleased with his service and his kindness. Thank you to CastleWorks Home Services for assisting me and providing a fast and exceptional service. I totally recommend this company for their quick and reliable service.

Denise S.

Miguel Ana Angel were great. They diagnosed what was wrong immediately and provided me with several options on how to go about solving the problem. The were punctual, courteous and very helpful at finding out all the information I needed in order to take care of the situation.

Alex D.

Very much appreciated the time spent in servicing my tankless water heater. It's an old unit but Castle was able to diagnose and fix the issue, affordably.

Kathy N.

Salvador and Castle works are amazing! I highly recommend you use them for your hot water heater needs!

Sheila W.

My water heater went out. Christopher Beauvoir from CastleWorks came the following day and changed it. He is very friendly, professional, knowledgeable, answered all my questions thoroughly, I cannot say enough good things about him. Thank you so much, Sheila

Laurel C.

I received my rebate check from SoCalGas for the full amount ($1800) about a week ago. Thank you again, Castleworks, for your help applying for that via iPermit. It all went quite smoothly.

Marissa M.

Scott was efficient and very detailed with his explanation. I would recommend castle works.